I called the receptionist multiple times before my granddaughter's appointment on 6/16 at 4:15pm to verify that the appointment had not been cancelled, since this was the 5th or 6th reschedule the mother had made and that I would be allowed to attend the appointment, since I live in Bedford, since I hold joint custody of my granddaughter. I was assured that I could go into the treatment room during the evaluation, before I drove there from Bedford. I warned them of how rudely the mother had treated me at other appointments and how the other medical institutions had handled her rude and vulgar behavior, to prepare them. Once arriving there, they would not allow me to go into the treatment room which caused yet another cancellation, the mother cussed me using vulgar language and started pushing me in front of my 7 year-old granddaughter. I told the staff that she was assaulting me and asked for help, I was told no one could help me so I asked them to call the police, since no one there would assist me in any way to stop her brutality. Once the policeman arrived I did not appreciate the office staff lying to the officer and telling him I had pushed her as well when I never touched her and I even held my arms straight out to prove that she was the one assaulting me and I never laid a hand on her or used any vulgar language like she did in front of my 7 year-old granddaughter. All I did was hug and kiss my granddaughter and told her that I loved her. Instead of reprimanding the mother, as they should have done, I was asked to leave when I had done nothing wrong. I hope there is a camera in the front office to prove my innocence so that hopefully I will be given the apology I feel is owed to me by the office staff, after they wasted my time, gas, and utterly humiliated me in the front office in front of other patients and in front of the police officer. The doctor there is fantastic, but the staff definitely needs to be retrained on how to handle a hostile person when they are pushing a disabled person who has already had 3 lung collapses which resulted in me loosing 40% of my left lung and been warned that any blows to my chest region could result in another lung collapse. They put my health and life in jeopardy, then treated me like I was the trouble maker, when the mother was the only one causing any problems. Something needs to be done to correct the horrible mistake made by their office staff, especially since I have been the one bringing my granddaughter to all of her previous appointments without any incidents at the Lynchburg office, which has a wonderful office staff. I don't usually like to post negative reviews but I felt this issue needed to be addressed, to hopefully avoid any more issues at the Roanoke (Franklin Road) location. Now 2 weeks later I have been told that my granddaughter has been removed from their patient list, no explanation, and was told that she would need to find a new allergist?? This really shows how much they "seem" to care about their patients well being and receiving the medical care necessary to help them. They didn't even finish the allergy testing yet, she had only been check for environmental allergies, that hadn't tested her for anything else yet and she has been a patient there for 3/4 of a year?? I WOULD NIT RECOMMEND THE ROANOKE OFFICE FIR ANYONE YIU TRULY CARE ABOUT. The doctor is fantastic but the office staff, especially the office manager is horrible and unprofessional! read more