Rob and his team at RP Wilkinson Construction were incredible, from the first point of contact with Rob, to the final clean-up of the site when they were finished. Here are some of the reasons why:
Responsiveness and Communication: When we initially called Rob for an estimate, he got back to us that same day. Throughout the process, he let us know exactly where they were at with the project.
Thorough Estimate: Rob came over and performed a three hour estimate/consultation with us, free of charge. He left no rock unturned, telling us all of our different options (from a pressure treated wood deck to a Trex deck with all of the different options and colors that come with it) and the pros and cons of each. There was absolutely no pressure to up-sell, which leads to the next point:
Complete Willingness to Work - and Stay - Within Our Budget: We told Rob what our budget was and he maximized the deck space within it.
Quality of Construction: The deck was impeccably designed and built. His three man team worked their tails off every day. Mike, the "quarterback" of the team, has built hundreds of decks, to give you a sense of how much experience they have.
Complete Satisfaction: After the final walk-through, Rob told us that if we later see something that doesn't look right, we should call him and he will come out and make it right. That gave us peace of mind. When the job was finished, their clean-up was so meticulous that there wasn't a trace that any construction had just been performed. They even took a Shop Vac to our yard to collect the remaining sawdust!
And finally, Rob is a Genuinely Nice Guy: Here is an example. Somehow, we got to talking about how my basement has been flooding and Rob recommended a product to seal the crack in the wall. Then he even offered to buy a tube of the sealant from the hardware store that he had to buy some stuff from that day. Or, another example: there was a little space left over in the dumpster that they used to throw away the debris from the old deck. Rob asked us if we had anything that we wanted to throw away before they removed the dumpster. Acts of kindness like that really made an impression.
I strongly recommend calling Rob for an estimate if you are thinking about building a new deck. We couldn't be happier. read more