I just want to brag on Monroeville ,Alabama's AT&T store , but mostly on Samantha . Today a Sunday…read more, she went over and beyond her duties as an employee, especially one having to work on a weekend day . She was more than helpful and kind to my husband and I. She helped us get what we needed fixed ... fixed and working. She showed THE BEST EXAMPLE of what customer service should be. We walked out bragging about her to each other bc she was such a big help , and her kind ways made it an even better experience!!! So Samantha , if you can see this or it can be shown to you, " Thank You " You sweet lady made our week, and have made me especially believe that there are good and kind people willing to help out their customers still. sincerely , The Wards

From the owner: AT&T, serving over 81 million wireless customersread more

Strongly recommend. They have serviced my phone twice. They are highly skilled diagnosticians and…read moreprovide fast service at a reasonable price. In both cases, the phone was dead. Today the repair was done when I returned after 45 minutes.

They fixed and cleaned my phone within 30 minutes. Thomas was excellent and made sure the…read moreexperience wasn't stressful at all.

Complete outrage. Was told to "get the F out" by a manager who refused to tell us his name or give…read morea name or number to a different or regional mgr. The 2 men were very aggressive & CALLED the cops after literally 3 mins of asking where our (4 weeks late) phones were. They immediately got defensive and annoyed when we asked. I wish I could warn people more about this horrendous location. Currently trying to continue the fight to get someone to take accountability.

In my opinion, terrible customer service, untrained and lacking in knowledge. Wasted an hour and a…read morehalf, and still couldn't transfer my old phone to a new phone.

This company has the worst customer service I have ever experienced. Terrible company who lies and…read morecheats their customers. Will never use any of their services before. Spent 3 hours on my day off dealing with these people and still have no satisfaction. Will have to call again... they just dont care about anyone except their own profits.

Poor customer service, gentleman behind the counter was "multi-tasking" and provided minimal…read morefeedback on questions asked. Would not provide managers Information. I was the Only person in the store.

Went to staples to make 6 copies. Charges came to more than 4.00. When I asked the young girl at…read morethe counter why she said that's the correct charge for color copies. I told her I didn't pick color. She told me the copiers are always set to color you have to change the settings to black. Since when?! I've been printing there for a while and have never had to change the settings. Looks like staples has come up with a way to make more money off of their customers. She didn't even offer to correct the bill. Very disappointed probably former customer.

I checked online for stores in the Crestview area that fix mobile phones.....Staples was listed,…read moreand their site showed, "mobile phone repair." I call them, they said they don't do mobile phone repair! I asked why it is on their site ...... didn't know! No impressed with knowledge or customer service here.

Sam and Matt at this Verizon in pea Ridge are wonderful to work with. They helped me with just…read moreabout everything on my new phone ...very patient with the senior citizen. Went above and beyond what their duties usually demand... highly recommend this store...

Service bad, customer service bad, pricing outrageous. Make sure to threaten to switch companies…read moreevery month to get a decent rate.

GREAT STORE. In order of contact time: Chase, Ivan, Jay (the manager), and Isiah (Direct TV) when I…read morefirst appeared with a TERRIBLE story about Joe Peters, an "ATT Point of Service" salesman who lacked honesty. It's now all good! Stay way from these "ATT Point of Service" salespeople!

I really hate AT&T but always end up staying with them because they lower my rates every time I…read moreresearch changing providers. The people at this location were caught in a few lies- they changed their stories mid sentence assuming I was too dumb to realize or to call them on it. Don't buy their commercials that say they offer specials not only to new, but also existing customers. It's not true. I wasn't wrong to expect the same deal my cousin was offered but they acted like offering that to an existing customer was like asking for a kidney! It kills me to stay but it comes down to the $$$

Absolutely exceptional customer support from Jake Brodie, store manager at the Pensacola, FL Best…read moreBuy! We ordered a TCL 75" QM8L TV for pickup. After waiting an hour for the TV to be brought to our car, Jake came out and said they were having difficulty finding it and asked if we would consider an upgrade for a similar price. The store had just received the new Samsung 75" R85H, a significant upgrade. Jack was able to get the price to within $200 of the TCL...amazing! Tucker Ueberroth, Samsung Home Theater Specialist, was also a great help throughout this process. I am a loyal Pensacola Best Buy customer from now on...highly recommend!!

Another Band of Corporate Scam Artists…read more.. Allowed me to purchase $300 "LIKE NEW" defective Beats headphones from their website (they're entirely destroyed even to basic visual inspection); and upon this discovery and trying to return them? NIGHTMARE. Best Buy assumes no responsibility, "there's nothing we can do" I'm told. Honestly went through Best Buy to avoid the EBay and Amazon disaster however it seems I would've had better luck with their competitors who value their customers and satisfactory rates. If you're thinking of going through Best Buy, don't. At this point I would've paid more just to avoid all of this.

Great service and prices! Quick turnaround on my iPad screen replacement and home button repair!…read moreThank you, TechShell! I'm recommending you highly!

These folks have been in business for a long time and are very quick to repair whatever the problem…read moreis. We have called them when our phone or computer screen was busted and they were fast!