Had a broken screen on my iPhone and took it to this place. This shop is a scam. Instead of…read moreputting a real screen replacement on it, they put a knockoff screen on. I couldn't type or scroll. I took it back the next day and the guy said there was nothing he could do about it. I had to take it to another store and have them put a REAL replacement screen on it. Save your money and go somewhere else.

From the owner: What would you do if your phone was rendered unusable? You couldn't make calls, send messages,…read moreresearch life's most important questions or navigate through the streets of Lafayette, LA. Even in such times of trouble, there's hope. Phone Zone has the solutions you seek. We have the services you need to repair your shattered screen, and we can even address water damage issues. If you're having problems with your phone, Phone Zone can take care of them. Call 337-451-6127 now to learn more about our phone repair services.

Was on a road trip and my phone's long-suffering USB port finally crapped out for good. This was a…read moreproblem as I was on a drive between Georgia and Texas. Fortunately, I checked uBreakiFix locations along the route home and it turned out that there was one on the way. Sadly, it wasn't just gunk in the USB port, but it was corroded enough that it needed replacing, and the parts and labor came to about a hundred and sixty dollars. I was very satisfied with the time it took. From dropping the phone off to completely replacing the USB charger took a little under an hour and a half and then I was on my way. Remarkably quick service and friendly, courteous personnel.

The service was fast and the customer service was phenomenal! I highly recommended this…read morecompany!!!!!

I give It 10 stars if I could , awesome service and great price!!!…read more My iPhone was trashed as far as I'm concerned but now it looks the day I got it, I love my iPhone 7 Plus more so I had Matt put a new battery in her and we back in action!! Thanks for a job well done!!

While exiting the parking lot of a small retail center, I came across this shop. I remembered I had…read morea cell phone that I could no longer charge because the charging port was worn out, so I decided to stop in. I spoke with one of the gentlemen working that day and explained my situation. He assured me it was something they could fix and that it would only take a day or so. A few days later, I finally remembered to bring the phone with me and dropped it off. Just two days later, the charging port had been replaced, and the phone worked as well as it did when it was new. The repair cost was about $58, which I thought was very reasonable. The team did a great job, and I really appreciate the quick turnaround. This isn't my main phone, but it's nice to have a reliable backup again.

This stores employees will lie to make a sale and will not honor what they offer you. When I first…read morewent to the store, Harley offered $1100 trade in value for my phone. He ordered a new phone for me. When it arrived, I went to trade in my old phone. It was then told to me they would only give $350 for the phone. Emmett is rude and condescending. He stated more than once that he was ready for us to leave and that he will also lie to make a sale. Just be aware and get everything in writing.

This has been the most pleasant in store experience I have ever had at an AT&T and I have been a…read morecustomer for over 12 years. I was meant at the door on yesterday by the representative named Blair. He was so helpful in walking my family and I through our old plan and giving us options and also letting us know we qualified for a teacher appreciation discount because I am a teacher. I was coming in to get a new iPhone as mine was ancient and it was time for an upgrade. I was able to trade in my old iPhone and because of the good condition received a very great deal on the trade in. Overall the representatives were so kind and helpful. The environment was clean and all representatives were helping other families. This experience raises the bar 100% to what I expect!

So I came in with a foreign phone and the sim card could not work in my phone. I was denied a…read morerefund by the manager (stating the reason my lack of credit card) through the sales associate and indirectly made to buy another phone from Walmart just for the sim card to work or loss my $45 (for the sim and one time activation fee). I knew he did that because he noticed I was new to Lafeyatte. Reluctantly I got a new phone and came back to the store and went back to get it fixed. I met a new associate and she was super nice and friendly. Her nice attitude made me let go of what previous happened. I'd be giving a three star rating because I honestly was not satisfied with the treatment I got from the manager. I'm pretty sure I'd stay away from the store.

I was looking at possibly switching carriers but the moment you walk in the store at the 3807…read moreAmbassador Caffery location in Lafayette, you are not made to feel like a priority or valued customer much less welcomed. 3 Employees sitting at a table not helping anyone with 1 trying to wave me towards a kiosk while staying sitting at that table. No greeting, no approach to ask if I need help with anything, no kind of customer service whatsoever. This is probably the worst experience I've dealt with personally. I do not reccomend anyone utilize this location. Take your business to another location and save yourself the absolute best example of pure laziness and lack of effort the customer service industry has to offer.