I want to thank Morgan and Bobby for all their help. They went above and beyond to help us get out…read moreservice. We are from Massachusetts, so keeping in touch with our family and friends is so very important. Thank you for your patience and diligence in getting our service set up. This store us an hour away, but I will make the trip. It is worth it to get their superior customer support.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Terrible experience!!! Waited about 20 minutes which was no biggie. Finally got to talk to someone…read more We kinda got things started. He told me to log into my T-Life app and do payment through that app. I logged into and payment was declined. He asked if I had that much cash on me. I told him I didn't have $105 on me plus whatever the new iPad was going to cost. He let us walk out. We went to the Teays Valley location and we didn't even need $105, we needed $10 after I stopped at my bank on the way to the other location. The young man that helped us at Teays Valley has been amazing

I came in the other day thinking of switching carriers. But I was in there for 4 hrs going in…read morecircles with the lady named Bethany. She couldn't get anything done for me, had no idea what she was doing on the computer, and told me I was being too impatient after being there for so long and getting nothing done with her. She took multiple breaks while trying to help me. She had to lean on other coworkers and they were busy with their own customers. When I left and said I would just keep my service with AT&T she told me I wasted her time in a very rude manner. The other workers were all wonderful to their customers but that Bethany girl has no clue what she's doing in that store

Don't waste your time, money, and patience on Sprint. They charge waaaayyy too much for crappy…read morephones and then give you a hard time if you port your phone number to a different carrier at the end of your contract. I got an email saying to return my leased phone to the Sprint store or call customer service to request a return box. When I tried to take my phone back to the Sprint store he said he couldn't take it because I'd already ported my phone number. So I called customer service and requested a return box. Customer service agent spoke really fast with a heavy accent and I couldn't hardly understand her, but after being on hold 20 minutes, she said she would send out the box and I would get it in 3-5 business days. Box never came. I called again a couple weeks later, same situation. Box never came. So, again I took the phone to the Sprint store where I purchased it and told a different clerk there what had happened. She tried to tell me they couldn't take it so I asked her to call customer service and request a box for me since they never sent me one. She said she could call but they would want to talk to me. Then she said another store a few miles a way used to keep the return boxes on hand. So I asked her to call them and see if they had one. She said, "If I can find their number." She goes in the back and comes back and starts looking in the computer at my account. And somehow, miraculously, she was able to take my phone back and give me a receipt. I don't understand why I had to almost forcibly make them take this phone back. I forgot to mention, the bill for the phone they wouldn't take back went to collections during all this. So, thanks Sprint and T-Mobile, for showing me what I don't want in a phone company. Switched to Pure Talk and it's been great!

Excellent customer service. Joe replaced the batteries in 2 automobile key fobs and one 25 year old…read morekey. He did it so fast and was so nice. The price was so much better than going to the dealership. Thank you so much!

Just wanted to say a good word about batteries plus bulbs in cross lanes, I've been there several…read moretimes, they've replaced the battery on my cell phone and I've purchased ATV batteries but today was awesome! The charging port on my iPhone 11 wasn't making contact, I thought I needed a new port, first the employee I spoke with on the phone was very helpful, then I went to the store, turns out my charging port just needed cleaning! They cleaned it in about a minute! I was so appreciative! The guys were so nice and helpful!! Great business!!! Don't hesitate to go to or call batteries plus bulbs!!!

Buyer beware! Do not to business with T Mobil in St. Albans! I bought an I Pad charging cord for…read moremy grandson from them. It worked for a few days, then quit charging. I took it back to exchange it, but the salesman tested it on his phone and it worked. He told me to take it back home and try it for a few days, and if it quit charging again to come back. We did, and once again it quit charging after a few days. I took it back, and they refused to take it because more than 14 days had passed since the initial purchase. Nothing was said when I was told to take it home and try it out again that it had to be returned within 14 days of the original purchase. I wouldn't even give this business a zero rating. T Mobil will never get any further business from me or my family.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.