Found another great person that truly helped me and took the time to help we with a crazy situation well my wife had a old iPhone that would not charge because it was old the salesman name was James who worked at the ATT store on lindberg and new halls ferry first question was how old is this phone of course I didn't know but he looked it up and found out (it was old) we tried charging it no matter what he tried he couldn't get it to charge and he looked up my account and saw there was an update for a new phone and while i was there he tried it switch the apps to the new phone and to do this i had to have both phones close to one another and take it home while driving home the phones stopped transferring apps i got home told my wife she had a new phone and the cost was low but before i leht the store James said if you have any problems come back and ill fix it and you can be a hero lol got home and couldn't get the phones to transfer apps so i went back the next day as soon as i walked in he called me over and immediately started working on the new iPhone not only did he get it working he also saw what i was going thru about a cell phone and was a really nice person so to Att some times a potential customer might not be having a great day but if you keep hiring people like james every day could be a little brighter and sometimes thats all a person needs is kindness in your voice and a good conversation... Att you got a great salesman but even better a great person KEEP UP THE Good WORK.. and if you meet james tell him Kenny sent you and thanks again james continued success.... Kenneth Smith read more

I switched to AT&T from Verizon in January because of the military discount they advertised, and it has been one issue after another ever since. First, we switched specifically to receive the military discount because my husband is active duty. However, AT&T failed to add my husband to the account. I provided our marriage certificate and documentation of his active-duty status, since spouses are eligible to receive the discount. Instead of correcting the issue, they denied the military discount and told us we couldn't change the responsible party on the account to my husband until we had been customers for three months. Second, our transfer was supposed to include two cell phones, an iPad, and an Apple Watch while keeping all of our existing phone numbers. They successfully transferred the two cell phone numbers, but they created brand-new numbers for both the iPad and Apple Watch without our knowledge or approval. Because of that, Verizon never disconnected those lines, and we ended up paying for service through both Verizon and AT&T. The biggest issue has been the phone buyout that was promised when we switched. We traded our Verizon phones into AT&T in January with the understanding that AT&T would pay off the remaining balances. That still has not happened. I continue to receive bills from Verizon, and I'm now left with approximately $1,500 in remaining phone balances that should have been taken care of months ago. To make matters worse, AT&T also added a $10-per-line upgrade feature to every phone line on our account without asking for or receiving our authorization. We did not request this service, yet we've been charged for it. Since switching, I've spent countless hours on the phone trying to fix mistakes that were never ours to begin with. Every time I contact customer service, I'm told something different, and the problems continue to drag on. What should have been a straightforward switch has turned into months of frustration, billing issues, and broken promises. I switched to AT&T expecting better service and to take advantage of the military benefits they advertise. Instead, we've dealt with repeated account errors, unauthorized charges, and commitments that have still not been honored. Based on my experience, I cannot recommend AT&T. read more

I really enjoyed being helped by this young lady Chelsea. She went above and beyond to help me. She understood what I needed and was able to assist me. When I tried other service providers, they weren't able to help me. read more

As a small business owner that buys new phones yearly, today's experience has been the most belittling and worst customer service experiences I have had in years. The management at this store needs customer service training. If not the entire team then the young man that I had experience with should have a leadership mentor and the company should invest in training him to create a better customer experience. If his subordinates look to him as an example then I believe the store would have a history of negative feedback from the store's customers. Looking here at the review page, I can see that it does. I have had a similar experience several years ago from the same store and stopped purchasing from there. I went back today hoping something changed... however poor customer service seems to be the store's culture. My family has been with ATT for over 20 years. However I am moving my business account to another provider. read more

I went into the store trying to upgrade a phone since my original upgrade was stolen in transit after 4 hours of trying to get this fixed the worker assisting me kept asking for assistance and was told by her manager to move to a different customer since they won't be able to help me. From what I see this store needs new managers all the way around. If I could give it a zero star I would. read more

I went into the store at 10am at the Florissant MO location on N Hwy 67. They finally asked my name to check in and 45 mins later when they were calling names. MY NAME WASNT on the list. when I brought this to their attention they said they call them in order of first come / appointments. I replied " I know this BUT my name is not on your list". They replied with the same thing (there again calling first come) But then I informed them YET again. MY Name NOT on your list. There are 4 ppl sitting here. And my name is NOT one with 6 ppl on this list and my name is NOT one of them. SOOOO I switched to T-Moblie. Lost my service. AND I switched my cable to Charter to make a point! read more

Walked in waiting to pay a bill and the employees are just walking around doing nothing. No help, and one of the employees got rude with me a while back. You would think that people would be trying to Keep their job. Unprofessional, careless, avoid if you can. read more

Great staff! Amazing service! They have someone to greet you at the door and even have a screen to track your progress after you get signed in. Make an appointment on ATT.com for the fastest service possible. read more

AT&T Store - Sign and entrance - Mobile Phones Near Me - Florissant, Missouri

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Matthew offered his assistance the moment I stepped through the door. He was very personable, helpful, and fixed my phone in just a few minutes. Based on this experience, this store is the one I'll go to whenever I need AT&T services. read more

DO NOT DO BUSINESS HERE! These scamming scumbags will lie, cheat, and steal your money. They have the worst selection of phones. They lie about high price fees. Avoid this place. read more

We walked in and no one greeted us. We were ignored for about 15 minutes then we just walked out. If everyone is busy then fine but at least acknowledge that we were there. There is no customer service there in my opinion. read more