The lady upfront was clearly on drugs and licking her lips constantly. She couldn't stay focused…read more She constantly was answering her phone. She gave us a lot of attitude and raised her voice at us. We will never go back. We are also considering leaving Verizon altogether.

I was at the store in Guntersville yesterday, 11/6/2025. I arrived at approximately 1:45, I was…read moremet at the door by a very nice representative, I told her my issue with my phone, but as soon as our conversation started the "manager" took her iPad and sent her to lunch. Ok that's fine but he never spoke to me just turned around and left. I did receive a text message saying I was 3rd. I waited one hour and 45 minutes while the manager waited on 4 people. I finally got up and left not getting my phone issue resolved. Definitely would not recommend this office, manager is rude and certainly not helpful. I assumed since I just moved here every office would be helpful, not this one.

Service is constantly going out. Mine phone switches to SOS mode or airplane mode all the time…read more They told me nothing was wrong. Did nothing to help me. I pay almost $300 a month for 2 lines. I am searching around and plan on switching to someone else. Verizon sucks.

If I could give it negative stars I would. Every visit there reminds me why I switched to T mobile…read more I literally came in to get a new iPhone and sat for an hour and a half after checking in and NO ONE came to help. I walked out and no one blinked. Worst store ever and worst cell phone company ever. I've been on hold 3 hours with their online reps trying to purchase the phone and still... nothing. No wonder people are leaving in droves.

Great service always About repair or buying cellphone…read more All about back glass same day repair

Recommend for all cell phone issues, took my iPhone to get screen replaced and told me it was…read moregonna be an hour and a half they did it in less. Very professional, very nice.

Bought a iphone pro max 15 for $600. Told phone was unlocked and clean. Went to transfer from my…read moreold phone to it. Had a carrier lock on it from Verizon. Previous owner sold it without paying full bill! Can't use it. In limbo. Parkway phones said only credit back in store--'no money back! Beware! Check with previous carrier on phone to be sure it really is clean before buying! Don't get scammed! This might not be the only one.

Man of his word, best to work with. He did everything he said he would do and kept his word next…read moreday and following week.

The new team at this location is absolutely amazing not only do they go above and beyond they truly…read moremake sure that their customers are taken care of and walk out fully aware of what to expect. Would recommend everyone to visit and check out all the new items.

Ended up switching Carriers and had the best experience here. Our account isn't simple but they got…read moreit done! Thanks