Time for a new phone! Stopped into a couple of different Verizon stores and all had the same story…read more... "we'll have to order it". Ok, no big deal. The team at Victra in Athens was no different, but they were able to thoughtfully answer my questions and explain what offers Verizon had going. ((((This has Not been my experience at the Decatur or Madison Verizon stores. I understand it's sales, and I assume they work on commission; but, don't treat me like I'm dumb or hide information from me. Ok, rant subsided... )))) Bottom line, if you're in or near Athens, go check out Victra/Verizon in the Publix shopping center!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

After 26 years with the V cell company and after having some problems with the local V store I…read moredecided to make the change to A T & T cell service especially since I have A T & T Fiber Internet. I 1st stopped by to find out the order of events to make the change, which they gave detailed instructions. I then went to the Verizon Corporate store @ Clift Farms in Madison. They were friendly and understood my reasons for making the change and I settled up with them. I then went back to the Athens French Farms store to have my service started. The Iphone 16 was easy but when it came to my Applewatch Ultra it was not so smooth. After over 4 hrs the Manager Sara worked on the problem. She contacted Apple, multiple A T & T departments and everyone was working as hard as they could to get my watch working right. In the end it was actually an Apple Update problem that came out today that was keeping my watch connect to the cell network. A lot of people would have given up, but Sara kept going even including updating my phone & watch and finally everything was working. Sara is a GREAT example of what a customer oriented should be like. She refused to give up until the problem was solved. A T & T, you better watch out someone is going to hire her away from you and that would be a gain for that business but a HUGE loss to the Athens A T & T store. Stanley N.

This store always has the best customer service and they are always willing to help! They work in a…read moretimely manner because they understand as customers we have other things we need to tend to as well. They always help out!

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

Horrible service.. every time I call for my refund due me, a different story is told. waited since…read more3-8-2024 for a refund for an item that I purchased in the store on 3-5-24 and returned it on 3-8-24. The store manager will not talk to me and every time I call customer service, there is a different story. They sent me to the bank and when the bank even called, they were very rude and told me to go back to the store for my refund. I went and the manager went to the back of the store along with the associate. I have witnesses who will be joining as witnesses in my lawsuit against CELL TOUCH. HORRIBLE SERVICE !!!

Great service. Friendly staff. Will go back for any computer issues for sure in the future!read more

I wanted all the files from an old desk top, and converted to open with windows 11 from 7…read more Reasonably priced, and completed when I was back in town.

My boyfriend and I was in town. My boyfriend phone was broken coming into town this was top rated…read moreon Apple Maps!

Owner operated, an excellent and well-run small business. Fixed my work laptop screen in under 48…read morehours..overnighted the part so I could meet my deadline. I will use Aria and his team again. Thank you!