Monet' was the nicest and mist helpful associate I've had the pleasure of working with. She was…read moreinformative and clear with answering all my questions. I will be sure to ask for her with future visits. The only opportunity I had for this store was they did not have stock of the phones I wanted so I'm having to wait for them to be ordered and then make another trip to the store for setup.

We had old iPhone 8's and it was time to upgrade. Hubs has been wanting a new phone for a while and…read morehe was thrilled when I said let's go get new phones. We arrived at AT&T store around 9:30 am. There were two customers ahead of us. We browsed the store waiting for the next customer service representative which was 5 minutes. There was one customer service representative assisting an elderly man and a young man that assisted us. I apologize I have forgotten his name. There was a couple waiting on the customer representative waiting on the elderly man and they told us to go ahead and work with the young man. AT&T had a few iPhone 15 ProbMax phones in stock. Hubs selected black and I selected navy blue. They didn't have 2 black phones or 2 blue phones. It wasn't a big deal on the color as navy blue is my favorite color. The Apple Watches were buy one get one free so we purchased a watch each. We saw 3 more customers come in and wait while we were purchasing our phones and watches. After 45 minutes 1of the 3 customers left. The original couple waiting for a customer representative was still waiting along with 2 of the 3 walk in customers. Another 15 minutes later and a second walk in customer left. We had been there 2 hours getting phones and watches set up and I asked why there weren't more people to help. About the time I asked where were more employees a lady customer representative came in to start her shift. It appears they need to hire more employees. Hubs and I had an entry level course on the Apple Watches. As for the Pro Max phones, it was hard for me to get used to not having that "home" button. Old folks need longer than 5 minutes or I do! LOL We are both happy with our new phones and watches. We were in the store about 3 hours to buy 2 phones, 2 watches, 2 chargers, 2 glass protectors, and 2 cases. When we left, the couple that was ahead of us waiting on a different customer service representative were still sitting there waiting. I know I would have been long gone as hubs wouldn't wait 3 hours!

Time for a new phone! Stopped into a couple of different Verizon stores and all had the same story…read more... "we'll have to order it". Ok, no big deal. The team at Victra in Athens was no different, but they were able to thoughtfully answer my questions and explain what offers Verizon had going. ((((This has Not been my experience at the Decatur or Madison Verizon stores. I understand it's sales, and I assume they work on commission; but, don't treat me like I'm dumb or hide information from me. Ok, rant subsided... )))) Bottom line, if you're in or near Athens, go check out Victra/Verizon in the Publix shopping center!

Great friendly customer service and low prices quickest service I've ever experiencedread more

28 April 2026 Hi Folks…read moreWant to let all know that computer service tech Nick is the man with the plan if you are bogged down with printer problems. Got me up and running with minimal delay. Give him a try when you have the "Broken computer Blues". Robert H.

Above and beyond! I made a mistake in an online order and needed my certificates that day. Emily…read moreover in the printing department helped me get everything corrected and was so very kind and understanding! She has now become my go to person when I go in. Emily really did make it EASY. JimK Limestone County Veterans Honor Guard

I recently purchased a cell phone from this company and when…read moreI went to port my old phone on it, it was still registered to the previous owner! I emailed many times trying to get Techno Shack to unregister the old owner's info and account but they would not respond to my emails and then blocked me. I would be very careful about giving this store your money!! I have a worthless cell phone now and they have my money.

I always receive great service from Techno Shack. Very friendly and very knowledgeable. I would…read morerecommend this business to my friends and family.

Above and beyond. Most people asked 200-300 dollars, they asked 70. Most people wouldn't touch my…read morephone or have my part, they ordered it BEFORE I even put any money down. They wouldn't let me pay until it worked, I TRIED to prepay. I expected I'd have to come back another day, they said it would be an hour. Everything I want from a cell phone repair store, and then some.

Switched over from Verizon and my connected service improved drastically. Highly recommend Taylor…read moreand his team here in Hartselle.

Great team! If you need to transfer or new to T mobile come this location, because the crews are…read morevery knowledgeable and experienced. We had great experience with them and smooth transaction.

I had return item to ship. I needed it to go out asap. I had never used FedEx up to this point. I…read morewent in with a lot of questions, feeling ill prepared. The young man who waited on me had all the answers, was courteous, professional, and expedient! . And the price was right! 5 solid stars

Could have been better staffed between 5-8pm. Seems all of the help left at 1500. When I got here,…read morethe clerk was simultaneously helping me and another customer with two other customers waiting for service. The fedex carrier was picking up the boxes and graciously waited a good 30 minutes for the clerk to finish up my 2 boxes. I've had better service in other Fed Ex stores. My suggestion is to go to this store earlier than 5pm.