First off I want to say we went to the cricket store most stores know if you have service in the…read morearea you're at but no those assholes just want money in their pockets a quick commission we get home we have no service whatsoever we call them we will refund it but we cannot refund the first month's fee or $50 for restocking fees for your phones so we're out a $140 so then I call cricket themselves and they tell me we're a no refunding company very piss poor service I hope other people don't fall for their bull crap

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Hagerstown store today.

Wow! The gentleman there that fixed my phone today was so kind and helpful! He had my phone done in…read more1 hour. I went in with a broken broken phone and when I came back I left with a brand new looking phone :) yall are the best! Thank you! I'll definitely be coming back!

Very friendly but parts are junk. Wife's iPhone had a broken screen. Took it in for a new screen…read moreand a battery replacement while it was opened up. First they forgot to replace the battery and had to open it back up. Upon leaving the store I noticed that the new screen constantly cycled the Lock Screen on and off at random. Also would not charge properly. Took it back a few days later and they agreed to replace the battery and the screen. After replacing the screen and battery they couldn't even get it to turn back on. Turns out both screens were defective out of the box. Junk parts. Replaced the screen again and it worked fine........for a week. Screen cracked under the glass and the phone was completely unusable. Took it back and was told that it was physical damage and they wouldn't warranty it. They were willing to replace the screen again at a cost. I said no way I'm doing that and I will never have a phone repaired by anyone again after this nightmare of an experience. It may not have been there fault but the parts they sell are junk and very fragile. After approximately 3 hours of wasted time and $200 I would never recommend them to anyone.

Don't go to this store looking for help with a Boost problem. They repeatedly tell you they are a…read morereseller and have nothing to do with Boost corporate. I bought new Boost phones and was shorted a SIM card. They had no interest in helping me, but after an eye roll, offered to sell me a SIM card for $10. AVOID.

These guys were okay to deal with except that they didn't mention. Unless I had everything backed…read moreup to the cloud I would not have access to things. In other words, they really wanted to sell me a new phone. My new expensive pixel phone doesn't pair with my car and I can't find certain apps I used to use for notes so I lost a lot of my writing. So now I have to try to remember all my passwords and for an old person. That's the definition of hell.

If you like being talked over & having your preferences ignored, this is the store for you!…read more This was literally THE WORST sale experience I've ever had. Even when car shopping, I never came across a salesperson so rude & presumptuous. I had a specific brand & model of phone in mind. My plan was to get a closer look, ask a couple questions, and get my number switched to the new phone. Sounds simple, right? The pushy salesperson had his own ideas. I specified the model I wanted, and was told "Forget [model]!". Seriously. Then he launched into the supposed virtues of a much more expensive model - not that I'd asked. When I tried to ask about the model I wanted, he kept talking over me & changing the subject. Like an idiot, I let him look into my account to "see if any promotions were available". I guess that's the modern-day version of "ask my manager to give you a discount". Not that I'd asked. The thing is, I specifically want an inexpensive phone. A cheap phone is less of a theft target, plus I wouldn't freak out over breaking or losing it. I value my peace of mind over flashy features. At this point, he started pushing the expensive phone again, claiming he could get a price of $80 for me. Considering this model lists well over $500, I don't think so. I didn't believe for a second that there wasn't some catch like it was $80 per month, or I had to switch to a contract. I don't do contracts. Ever. Then he started blathering about changing my plan - not that I'd asked. Honestly, I wasn't even listening anymore. My distinct impression was that he was trying throw me off balance. Ooo, I'm frightened, so I'll buy whatever you say! Or some such nonsense. Probably some sexism was involved. I can't picture him (or anyone) being so condescending to a man. I was so annoyed, I just I walked out. I wouldn't have bought anything from someone so pushy & discourteous. I'd already done a lot of research & don't need anyone making my decisions for me. The one laugh I got was that he was trying to give me his b-card as I left. Dude, I'm walking out on you! Why would I want your contact info? Unfortunately, that meant I didn't catch his name. It's probably better to avoid this location anyway, if its management approves of this sort of behavior. Now I'm considering switching providers entirely. If Verizon thinks this is an appropriate way to treat customers, they're losing this one.