Tooba was great - in fact, while we were working with her we noticed the whole staff was engaged in helping other customers. First good experience at with cell phone provider we've had and worth skipping several on the way to this one!!!! read more

This store is the best store I've ever been to. Tooba is very experienced and very patient. I'm so glad I came to this store. she helped me set up my phone, my watch and my iPad. she even helped me set up my Netflix and other streaming services and gave me so many discounts! read more

These folks were very helpful and knowledgeable when I needed a new phone! Definitely recommend working with them.

I bought a phone and was totally lied to as they just wanted a sell. When I approached them to discuss they called me a liar. Will never do business with them again and hope they go under soon read more

All of the Wireless Zone locations in this district are mismanaged, underperforming, and insufficiently run. They're chronically dishonest, predatory, and incapable. It's been this way for years, it's the culture instilled by management. read more

Worked with Tooba for a business account and she was incredibly professional, patient, fast and efficient. Will absolutely be back to this location for any future Verizon needs! read more

Tooba gave me the best customer service I've had in years! She was patient, extremely professional and competent. I will be back in the future and advise others to take care of their mobile devices here at this location. read more

I don't have Verizon service but I was looking to change. I spoke with a gentleman Shiheed there and he was amazing very helpful. He knows all the ins and outs about cell phone products and plans. He is also very nice and professional. I will be definitely switching my service in the near future. This location is the best in Frederick and I've researched the other locations. 5 stars all the way. read more

I went to this store March 3, 2023. I got a new iPhone 14 ("free") for me, and asked them to delete my deceased husband's phone and number. The order system was down, and I had to come back the next day. After everything was done I saw a charge for $50 to transfer data from my old phone to my new one, and wasn't told of the charge in advance. I never had to pay for this at a "real" VZW store. They assured me my husband's phone was disconnected. Well , I just discovered the disconnect was NOT ever done, and I have continued to be billed for his number. I called Verizon directly today and it's being disconnected. They had no pending order for this! This store cost me plenty. So much for getting a "free" iPhone. Go to a real VZW store, not an "authorized dealer "! I reported this store & incident to VZW. read more

I cannot say enough about Nasar at this location. His professionalism and tenacity and problem-solving on my iPhone was nothing short of inspirational. He went over and above to figure out what was going on with my phone and fixed it! He is a great listener and an even better explainer. Trust this guy with your precious cell phone and get it done right! Thanks Nasar!!!! read more

When we went to the Wireless Zone (an authorized Verizon Retailer) at 1700 Kingfisher Drive near Giant Food, we thought we had a big problem. I wanted to buy a new phone and transfer the data from my current phone to it. I then needed to have the data from my husband's OLD phone transferred to my current phone. Victoria helped me buy a new phone and assured me that this could be done. When we came back to the store when my new phone arrived, Shiheed helped do all the transfers. He was very knowledgeable and patient. When we left, I had my NEW phone with all my data and my husband had my older phone (less than 2 years old) with all the data from his VERY OLD phone moved over. Both Victoria and Shiheed were so helpful. We thought we had a problem but Wireless Zone was the solution. Thanks! read more

Wow, really impressed! Going to cell-phone or cable store is always like going to the dentist. Gotta do it but do I really really have to:-) Anyways this visit was outta this world. Guy was extremely helpful, very knowledgeable, and just all around great! Fixed my wife and I up - very very happy. read more

We recently upgraded our cell phones. We're not particularly tech-savvy, and found this the best phone store experience we've ever had. We made two visits, and were helped by Tooba and then by Nasar. Both were patient, provide clear explanations and answers to our questions. They found the phones and plan that met our needs. The process was pleasant and efficient. read more

I usually hate going to Verizon stores, but I have been to this store several times and have always had a great experience so I needed to write a review. I was upgrading my phone and wanted to know some specs of the new phone and the employee was very helpful. He also addressed some concerns I had about storage and data. If you live in Frederick and have Verizon, you won't regret stopping here when you need something done with your service plan or phone. Love my new phone too!!!!!! read more

Awesome service! Wouldn't go anywhere else to get a phone again. Furthermore Verizon has by far the best service in the dmv area. The guys at this store were super helpful in setting me up with a new phone and a reasonably priced plan to go with it. You don't get this level of service everywhere. read more

Verizon Authorized Retailer - Wireless Zone - Got iPhone 6 in stock! - Mobile Phones Near Me - Frederick, Maryland

Superior customer service; by far the best I've received at a Verizon store. The store manager walked me through the process of switching my cell service from one account to another AND filing an insurance claim for my damaged iPhone. The entire process could have been extremely burdonsome but the manager went way above and beyond to simplify everything. This saved me a ton of time and with my insanely busy schedule, it was so appreciated. This will be my go-to Verizon store in the future. read more

Nasar Agha was very effective in helping me set up my new phone. He patiently took time to explain some things to me. No waiting either. This is now my "go-to" store. read more

Nasar and Asad saved the day! Going to the Verizon Store in the past has been a treacherous activity. I was in and out with a new iPhone within 30 minutes; no questions asked. I highly recommend skipping the Route 40 store and giving these fellas your business. They are incredibly easy going, personable and will do whatever it takes to make sure you're taken care of. Take my word for it! read more

My boyfriend and I recently switched from T-Mobile to Verizon and we stopped by this Verizon store to do our switch. Our sales representative was Tooba and she was incredible. She was so personable and knowledgeable. She made the whole process so easy and convenient and was able to answer any question we had. This was by far the best experience I have ever had switching carriers. I would absolutely recommend this Verizon retailer to anybody that asked. read more

I dread doing anything with technology, so I was not looking forward to purchasing a new phone. Nas could not have been nicer nor more helpful. My old phone was very slow, and it was taking much longer than anticipated to transfer information. Nas offered to stay beyond closing time to assist me. Finally, it was decided I could finish the process at home. When I went back the next day for instructions on how to use the phone, I was disappointed that he wasn't there. But,Tooba was equally as patient and helpful. She taught me so many new things. I'm actually excited to use some of them. I rarely write reviews, but I thought I needed to write a glowing report on this Verizon store. I definitely recommend it. read more

I have been with Verizon for over 15 years and I do not know how they get away with lying to customers, changing plans and upping the bills with authority. I discontinued one of my lines and they charged me so much more on the others that it was actually more than with the extra line. Also, made the mistake of buying a new phone to upgrade and I was given a price and info which I made the mistake of saying ok to and then to be told by a Corporate Supervisor that they do not have to honor anything I was told even though I have it in print FROM MY CHAT.. Most Dishonest company I have ever dealt with. BEWARE BEWARE BEWARE They are CROOKS i AM GOING TO FORWARD MY INFO TO THE FCC/ read more

Best Verizon store experience we've EVER had! Thank you for your amazing service! I cannot recommend highly enough! We entered as customers and we left as friends. read more

My family and I highly recommend this Verizon Authorized Retailer. We have had several experiences there; all of them extremely positive! Each encounter has been friendly, helpful, and productive. They have always been attentive to my questions and have worked to help find the perfect phones and perfect plans, at just the right price. They are never pushy. Just this evening, they were able to help save me an additional $50 a month on my bill AND accommodate my daughter with a new phone! HIGHLY RECOMMEND! read more

Bought a new iPhone yesterday and the service from George and Dennis was superb. The patience and knowledge Dennis demonstrated to my wife and I set the bar for exceptional customer service.Nasar stepped in to helpfully advise as needed too. From start to finish George, Dennis, and Nasar are a pleasure to deal with. They take all the anxiety out of buying a new cell phone and fixing what's wrong with an old one. I first went to this store 3 years ago and the exceptional customer service has not diminished over time. Well done! read more

The store owner worked with us on our phones. He answered all our questions and went above and beyond to show us how to use the new features on our new note 5. He was very personable and made me feel like a happy customer. He helped make the transition from sprint to Verizon that much better. Thanks Nes you and your store rock!!!!! read more

George was awesome.. He was very knowledgable, the transaction was simple, the wait time was simply downloading. The best customer service I have had in years with Verizon. The store on Rte. 40 absolutely are the worst people. The last time I was in there, the girl handed me the phone and said, I have no idea how to make this work, call the 800 number and walked away. I asked her, what 800 number, then she gave me a generic business card and walked away. RIDICULOUS! BUT this store, completely the opposite. read more

Terrible customer service, staff is not knowledge or helpful and give false information regarding Verizon services, I'm very happy I finally ended all of my services through Verizon read more

If I could give zero stars I would have!! This place severely lacks customer service skills from the sales associate to the owner. Nothing but attitude from the sales associate during my 3 visits to the store. She was much more interested it chatting it up with male customers than even acknowledging that there were other clients waiting to be helped and when I was able to get her attention she acted like she was doing us a favor by speaking with us. The owner apparently doesn't have daycare and was preoccupied with his kid and told me that the service I had requested wasn't a priority and he was busy with other clients that were just walking in. He said he would get to what I needed whenever he felt like it - after I had already waited over 4 hours for something I had been told would take an hour!! If these are the kind of people Verizon is letting represent them I'm going to seriously consider changing carriers! Horrible!!! read more