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    AT&T Store

    1.0 (1 review)
    Open 11:00 am - 6:00 pm
    Updated over 3 months ago

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    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    3.0
    (2 reviews)
    0.4 mi

    Had the best experience here buying a new phone. The manager took his time to explain everything…read moreabout the phone and answered all my questions. He was amazing! He helped from starting the new phone up, to sending the old one back. I always prefer going here than to other Verizon locations.

    I strongly recommend avoiding this Verizon store at the Laurel Mall in Hazle Township. This is NOT…read morea corporate Verizon location, but a TCC retail store operating under the Verizon name as an authorized retailer (Location Code: E316601). Two authorized users on my family plan went here simply to upgrade their phones. From the very beginning, they clearly stated that two specific lines on the account were NOT to be touched or changed in any way. Despite this, the sales employee went ahead and altered those lines anyway without properly explaining it, just to push through upgrades and earn commission. This is completely unacceptable. Changing plans on a family account without clear consent is misleading at best and dishonest at worst. This experience highlights exactly why I avoid authorized retailers like this one. They operate under the Verizon name but do not provide the same level of transparency or customer care as a true corporate store. The upgrades were handled in a way that did not make it clear that other lines would be affected. I've been a Verizon customer for over 12 years, and this is one of the worst experiences I've had. I had to file a complaint through Verizon afterward to get the account reverted back to the original plans. Save yourself the frustration. Go to a corporate Verizon store or Apple directly. It is worth the drive to deal with representatives who actually listen and respect your instructions. Extremely disappointing and misleading customer service.

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    Verizon Authorized Retailer, TCC
    Verizon Authorized Retailer, TCC
    Verizon Authorized Retailer, TCC

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    AT&T Store - mobilephones - Updated July 2026

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