Terrible store. They lied to me and told me that the new smartphone I was buying could be…read moresubmerged in up to 3 feet of water and be fine. Then 18 months later, when it fell into an inch of water I wasn't overly concerned. I did shut it down and put it in a bag of rice. When the phone failed and I called, they took no responsibility and essentially said we needed to stay with them because they have the best coverage. One of the managers promised to call my wife and never did. Finally, we worked things out with Verizon corporate and got a refurbished phone. When I took the phone out to get it activated, their staff put in the wrong SIM card and didn't even check to see if it worked. So there was another trip out to the store. Multiple phone calls, two trips to the store. Not even an apology for the lie, the store manager told us that nothing was her fault because she wasn't there when I bought the phone. We've been Verizon customers for 11 years, but there was no loyalty and not even an apology. Verizon corporate was great, but avoid these people. They have no problem with misrepresenting a phone so they can make the sale. UPDATE: The district manager called to apologize after I posted this review.

Kristina went above and beyond to help me choose just the right phone for my needs, took care of…read moresetting it up and was extremely patient and helpful teaching me. She even very patiently went through our family plan with me to make sure we have what is best for us. She even scheduled a time to get my new tablet set up, which she got me an amazing deal on. I hope she is at this store as long as my family uses phones!!

I am so Thankful we Switched over To this Service!! Internet is for house, Internet, everything!!!…read moreThank you!!!!

No good!! Not very good because they will lie to you and you will pay A LOT. No good. My hearing…read morehas gone over the years but I did hear it when they said my bill will be 80 a month, it turned out to be 120!! Bad!!

I went to the 9th Ave Walla Walla store on an information gathering mission, however I was so…read moreimpressed with the customer service from Travis and Charlie, I opened a new account. They were very busy, yet we weren't rushed. They transferred all our info from the previous phone, too. Emily was the best multitasker I've ever seen. Great group. T-Mobile has rates better than Verizon including new top of the line phones. Their bills are simple, including fees and taxes in the rate quoted, so no shock when you get the bill. We got great deals on the new phones. So far my coverage is excellent.

From the owner: Visit the T-Mobile store in Walla Walla and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 15 W Alder St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went to U.S. Cellular in Hermiston to buy home wireless internet about 5 months ago. The 1st…read morewireless internet device i received was defective. I had the device replaced 2 more times, both being defective. At this point, I decided to cancel because I couldnt get a functional home internet device from their store. I was told because i was within a certain timeframe, and the devices werent working, I wouldnt have to worry about the bill. Then the bills started coming after canceling. I went back into the store 2 times and both times they told me not to worry, they would cover it, the devices just needed to be returned. More bills came in 2 months later and I kept calling and getting the run around. Its bow 5 months later, and my bill is going to COLLECTIONS! The manager wont return my calls, my bill was NOT taken care of by this store. They just lied to me until I had no option other than to pay or take a hit on my credit report. Zero stars of I could. Dont expect service after your money is spent.

The specific local store that I have been forced to use, located at 1923 SW Court Ave, Pendleton,…read moreOR 97801, is terrible. There is often only one person working with about 4 customers waiting. She will breathe out a quick "I'll be right with you," as you walk in the door, hardly containing her enthusiasm. You will wait about 45 minutes to be "helped," but will end up accomplishing nothing because she is not "authorized" or because she has no idea what she is doing. You will call and no one will answer because they are too busy. Then you will talk to the manager and he will accuse you of lying and charge you a fee. This place sucks through and through. See my full review at: https://www.facebook.com/USCellular/posts/10151830288089172

She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

Doesnt have anything in stock for apple and also that last time I was in the store the attendant…read morethat was helping me wasnt very helpful. Not only is that store a corprate store them selfs and online is out of stock and have to wait weeks to get the product that we order. I think its time to finally dump Verizon all together.

Problem: Sims Card was defective: this is why it went from a one star to a two star, because…read moreoverall someone saved the day..... We got greeted when walking in, this is always GREAT! I cant believe people REALLY complained about this sooo much they changed the rule. Reps can no longer put the thick plastic cover on customers phones.They also couldn't set up on my friends phone in the store, which made this the WHOLE reason why this night was ruined. This is how we spent our Friday afternoon. We were in the store for about 20 minutes and then went home, we were told we could just log into our WIFI and the phone will start downloading everything (backing up) and activate right away, ok seems easy how hard can this be...... It had been about three hours on the phone with the four different reps (apple and Verizon reps), to them head back up to Verizon store again, which is another 30 min (to and from: 1 hour total) to drive to the store and back. Details: We've been on the phone to find out the number on the receipt goes to their 1-800 number, 20 mins of waiting for a rep to tell us that he can't help us set up the phone and we need to contact Apple, which Apple Rep was actually pretty amazing and helped us with the two authentication code (ONLY apple can by pass this and remove it) and then she told us we need to contact Verizon again to talk to two different reps and the last one said "head to the store" because you have a defective phone. Brand new and already having issues, we need to take this back NOW. We get into the store and ask for the manager as we could've just called in the first place to find out someone in the store knew what was going on. YEAH!! He had been there for 6 years and knew it was the SIMS card, WOW. I mean are you kidding me, could've been avoided. If someone on the phone we spoke to had this "in store experience" in the past. I was heated at this point, but we were happy there wasn't anything wrong with the phone it self. The point is the WHOLE night was ruined because we were on the phone for hours and in the store and traveling up there, just because they didn't set up the phone. OH the best part is the new download for the iphone was making my friend use the middle button and that is what made the button stop working and that is why she needed a new phone. I think the whole thing is insane, wrong, and I think someone should at least given her (me too) a free starbucks drink, from across the street for all the time we spent in the store and on the phone, but who am I to make these decisions. All because of a one in a million things that could go wrong SIMS CARD is bad!!! I don't have that good of patience with trouble shooting over the phone and would've went to the store after the first hour, but you would HOPE someone could help you over the phone. I look at us NOT being able to activate the phone in the store as an issue. I don't understand how we have to take the sims card out when talking on the phone with a Verizon rep and Apple rep, this appears to be a rep in the stores job, as they have the special tools to take it out, but if we could've activated it in the store this would've solved ALL the issues. The problem here is since the store didn't help her set up the phone it's promoting for a verification #being sent to the OLD phone and it's two phone authentication! when we spoke with the two he said he can't by pass the "two factor authenticated code" and we now have to call apple! That was about another ten min wait (not bad) until she made US pop out the SIM card, to them prompt us through a few things to get the code to send us to the same steps we keep running in! Listen the button stopped working and we paid 150 bucks out for the phone ID BC the new phone isn't set up! She was prompt with it and got is assistance however unless we called end up setting up the phone

They replaced the screen on my iphone while I waites and gave me a veterans discount. Mr Hauner was…read morepolite and technically competent. Bill P.

I hate buying new phones, and these guys have fixed or updated mine for the last few years. I've…read morehad batteries replaced as well as a new charger port installed, neither of which I would have been able to accomplish on my own. Not really sure what the negative reviews here are about. Some things like back orders and software glitches are beyond their control. They're pretty clear with me before I leave the store that they'll let me know when the part comes in. Great service, friendly guys to work with. And the TVLand reruns are a great feature in the store.