I was forced to keep the phone I have now, I was having issues with my old phone as I had misplaced…read moreit for a weekend, I found it within 48 hours, they changed the status on my account to lost, no one had any idea of how to change it to found, I was in every week for a month, spending hours there every time, trying everything and anything they could think of to no avail, not one member on the staff, with all the hours I spent there, could help me figure out how to be able to use my old phone. The promo when I first got my phone from AT&T was unlimited HBO for as long as I maintained the account, I lost that benefit when whatever they did to report my phone was lost, no one at this store could help me get it back either, nor were they willing to help me figure it out. I called a helpline, I was unable to even understand the person on the line, I still do not have HBO. This phone overheated within 48 hours of having it, it becomes so hot, it is untouchable, even when turned off. The light on the back is actually occluded as a result of it constantly overheating. I complained about this every time I was in the store, I was told they all do that and not to worry about it, when a device becomes so hot it is untouchable, it burns my hands, something is definitely wrong, no one on the staff there was willing to address this problem either. The new phones came out while I was trying to address the fact my phone no longer works, at half the price of the one I was forced to keep that overheats constantly, a very poor quality device, I was angry. When it was the staff that changed my account, yet, they had no idea how to undo what they did, obviously the staff are not well trained, then they refused to accept my old phone for any trade in value, as it did not work because of what the staff did to my account, they refused to take the overheating phone back as well. I was unable to get there on the Monday into the 4th week, I was there on the Tuesday of that week, I had left a voicemail on the sales manager's phone on Monday morning, which another issue is why hand out business cards if no one is willing to respond to voicemails or texts anyway, explaining I had to wait until I was paid on Tuesday, so I had gas money to drive down there, the place is about an hour away from where I live. Of course, as it turns out, Monday was the 30th day of the period I had the phone that constantly overheats, to the degree it is untouchable, which I brought up every time I was in there, again spending hours there every week to try to undo what they did, so when I went in there on the 31st day, I was refused any trade value of any kind for the phone I was being forced to keep, as well as they refused to allow me to switch to the new phone that was half the price of the phone I was being forced to keep, I was extremely angry, I still am. So I pay a monthly bill of over $200 dollars for YEARS, I have less than what I did have on my old phone, my email stopped working in January, then decided to start working a week ago. I am angry that I was forced to keep such a low quality product, I am angry that I pay over $200 dollars a month when I see ads for a free phone included at $35 dollars a month! Dish is now offering phone plans at $15! I have been a loyal customer of AT&T for over 15 years, this loyalty has not been respected in any way, it appears to be meaningless to AT&T, who appears to be unwilling to honor their commitments made to me when I first started with them. I have passed on so many sales from the competitors, I feel as though I am a fool. This store cares only about sales, no follow through on the commitments they make, the WIFI box I pay $60 for with another line, that is only good for about 8-9 hours a month, I use it to back up my phone, that is about it. I would recommend going anywhere else than here, they are eager to sell something to you, they do not know how to fix the problems they created for me. I am deeply disappointed that loyalty means nothing to AT&T, I am extremely disappointed that the sales staff do not understand the products that they sell, I wasted so many hours in this store trying to fix the problems that the staff created. I ended up spending many more hours on the phone trying to fix the problems that the staff created, I was finally successful. Do not go to this store.

Very unpleasant experience. Kept pushing different deals on me when I was very open about what I…read morewanted and he argued with me practically because I didn't wanna choose what he thought I should've.

Robin is simply amazing. He was responsive to my phone inquiries in the same day, and spent an hour…read morediagnosing my Mac's display issues. He even answered my questions so I could learn about my computer's internals. This level of customer service was unexpected - the next time I'm in the area and in need of Mac help, I'll definitely reach out to him first. One note: the working address is in a suburban neighborhood so it may not be easy to spot when driving by. Look for the 2020 sign.

I can't say enough positive remarks about Robin and his IT Service and computer repair business! He…read morespent around two hours helping me with my MacBook Air, which had a bunch of keychain pop-up windows that would not go away. Not only did Robin help me with this issue, but he also made sure my laptop was secure, and he showed me pointers to help me use my Mac more efficiently. He really knows his stuff! I highly recommend him, and even though he does charge an hourly rate, it's well worth it! He spent years at IBM and some time at Apple too, so he can figure out your problem--rest assured.

Very Shady Company bunch of Crooks ,,,love to advertise a price then tack on a bunch of BS charges…read moreand extra fees ,,,i'm done with these crooks ,,your bill start off at 29.00 a month for a year than its not unlimited so if you stream tv games etc you can count on your bill being 10x that a month total fucking rip off

If you need high speed internet it is one of your only options in my area. Every year they raise…read morethe cost $20 and there is little to nothing you can do about it. Every year I have to call to try to avoid the price increase. Pretty much have to demand to talk to a supervisor to get anything done. Pretty much have to bundle the TV and internet, but basic TV does not even include all of the local channels. If I had another choice I would take it! Since we need internet and streaming data, I am stuck with only this option until I move. Having two of these companies in one area would fix this - how is it not a monopoly?

Excellent service. I had no idea what to do about my broken computer and Brian was very helpful,…read morekind, and knowledgeable. I highly recommend!

From the owner: Specializing in: - Computer Network Design & Systems…read more- Computer & Equipment Dealers - Consumer Electronics - Computer Technical Assistance & Support Services - Computers & Computer Equipment-Service & Repair - Used Computers - Computer Hardware & Supplies - Computer & Electronics Recycling - Computer Data Recovery

I've had Verizon for 15 years. I went in to discuss some bad phone service I was having at my…read morehouse. I had gone there before for the same issue and they have always, at least, checked my settings and refreshed my signal to the local towers. Not this time, the representative was rude from the minute I walked in. I told him I had an appointment and he made a rude comment saying I didn't. He refused to even look at my phone telling me to call the customer service line. I confirmed that he wouldn't even look at it and he said No! I then mentioned going to AT&T and his response was, "go over there then". I said I would be taking 6 lines with me and he barked, "that's fine"! I went to AT&T and it has been amazing customer service and great phone service.

Do not go here Matt J. Is RUDE to people.... My wife and I bought 2 samsung S23 ultra phones,…read moreSamsung earbuds 2, protective cases, upgraded our plan and they had a promotion that I could get a tablet. We paid cash of $3,500 dollars. The tablet would not connect to the cell phone system. I went to the Virginia Mn store and was being helped by a nice associate. After 44 minutes. Matt asked the associate helping me to go help other customers. My tablet did not get resolved. I left the premises. Do Not Go there Matt J. Is RUDE to you if your getting help and not buying more ..