The guy in fixit fast was nice and let me drop my iphone11 to get back glass fixed. The next day I…read morecame in to see the door was closed and to go to wireless city around Burlington coat factory to pick up my phone there. the guy in wireless city told me 10 more minutes which is stupid if either one of the guys have over 10 hours to get it ready. The backglass is fine other than the fact it feels barely out of place ( which just might be me), the way the material around the back cameras feels weirder, and the fact that the guy left a bunch of stretchy glue or whatever he used to keep the glass to stick to the phone all over the back. Before I could use the phone I had to keep rubber bands on it for a few hours I wouldn't recommend this place(s) unless your fine with leaving rubber bands on for a few hours or cleaning off the excess stretchy glue yourself Edited: it broke right away when I barley dropped it. This wouldn't have happened with original iPhone back glass. definitely a scam for $100

My son broke his friends screen on accident. We called the next day and were able to drop the phone…read moreoff and have it replaced including a screen protector in under an hour for under $100. I've read about the home button issues people have and this wasn't an issue. Even with this "pandemic" he was able to fix the phone in no time. Will definitely be going back. Thanks

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.

I can't say enough about Gadget Pro! I dropped my iPhone on a tile floor and, well, you know what…read morehappened. Brandon was super nice and fixed me right up. The shop even carries some basic supplies, which meant I didn't have to go elsewhere to purchase a new charging cable that I also needed. The only critique I can give is that it took about 1 1/2 days for them to respond via this Yelp contact tool. That said, when I phoned to ask more questions, he was prompt, and I had no concerns or issues. Could well be the way the information is transferred to them. For best results, be sure to call them! Price was reasonable, service was great and timely! Thanks, Brandon, for a super job!!

I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

The screen on my iPhone 11 died and Apple was going to charge me a fortune to replace it. I went to…read more"Tech Express" at the mall in Ithaca and had great experience there. Staff are friendly and the owner is very committed to building good relationships with customers in the local community. I highly recommend this business! Martha Fitzgerald

They raise your rate every year and when you call to complain they tell you "we're sorry your…read morepromotion ended". I've never been told I was on a promotion other than the first time then they said it 2 more times and within 3 years I'm paying more than double what I was before. $70 for one person on social security is too much. They do have a program that could help however it requires a printer; forms from the government to prove my status when every other company just puts my social in a database to confirm my benefits status (disabled not a useless eater) but not these guys. It would also require me to have a car to get to the post office. I'm legally blind and asked for help. I asked them for clear it's in what exactly they needed and if they could send me a form in large print but the answers I needed weren't off the script they read me & I gave up & I just don't know what to do. I can't afford the raised prices and if I get behind by less than a month they cut me off then charge me for the time I did NOT have service as well as a late fee and reconnect fee effectively doubling my bill and putting me more behind. This is a predatory company with terrible customer service. It's better to just live without the internet.

Had to leave at least one star - would prefer to use zero…read more We opted for the phone buyout option to switch to Spectrum and have been fighting for months to actually get the buyout money - then they just stopped even responding to our complaints. Our patience is at an end with this. T-Mobile (our "old" carrier) does not show the phone numbers, just the IMEI number on the close out bills. Spectrum will not recognize them - they say they can only recognize phone numbers. They just give you the runaround and avoid actually coming through with the buyout money they promised. Never did see the money. The thing is they transferred our phones over to Spectrum before telling us that we had to pay them off at TMobile first. So we were stuck without phones until we paid them off. We even showed them a screen capture of our phones showing them the IMEI number and phone number. Nothing could be done at the local store - it all had to be done over the phone. So they made themselves inaccessible, and made the conditions impossible to meet, so no buyout money. WHAT A JOKE! #spectrumlies #spectrumdoesntcare #spectrumbuyoutisajoke #tmobiledoesntcare #dumptmobile @spectrum @tmobile

I don't like to write negative reviews, but I find myself disturbed by what happened to us on our…read morelast visit. I should say first that the salesperson with whom we worked was stellar and in no way participated in what I thought was a needlessly uncomfortable moment for my family, myself, and for others in the store. This complaint concerns a staff member who seemed like a floor manager and who paired us with a salesperson as we entered. At some point, he directed another customer to some phones along a wall and, in a booming voice, said "Those are the Obama phones." While this reference to a debunked bit of propaganda might be forgivable (the Lifeline program was created in 1984 under Ronald Reagan and was expanded to cell phones under Geroge W. Bush in 2008), what happened next was disturbing. The staff member continued, saying something close to the following: See, everyone stopped talking! Indeed, everyone had. Some tried to make jokes. Others stood in silence. The tone and language of the staff member made it clear that he intended to be purposely provocative. While I have no problem with political speech, even political propaganda, this was a place of business and that uncalled-for provocation interfered with a legitimate transaction. My family saw what was going on and was uncomfortable, but we remained in the store because the salesperson we were working with happened to be gracious. We will, however, think twice about setting foot in that store again.

Verizon and other wireless cellphone providers usually get a hard rap for service and prices. I…read morehave to say the last time I went in here to upgrade my phone I received really good service here (last month I think). The manager took good care of me and all the staff members working in general were very friendly and went out of their way to be helpful. I was not pressured to buy services or products that I did not want or need and the manager worked with me to find the service that was right for me...which was just an upgrade with my phone and including internet. He talked me through the mail in rebate and told me exactly what I needed to do in order to get my rebate including cutting the box rebate off the box for me and taking care of my receipts etc. I bought a cover and screen protector which he took the time to install for me. He also took the time to transfer all my contacts and my pictures from my old phone to my new phone. It was obvious that he loved and enjoyed his job by the way he treated his customers. Wait time in the store was not that long at all. The store was clean and inviting and I was greeted by happy workers the moment I walked into the door. Very nice and positive overall experience.

They should retrain all their employees, it's like the blind leading the blind. In addition, they…read moretold my husband if he upgraded his phone he would get a "free" watch, it was not free.

very knowledgeable Joey is the best he explained that I I got a iPhone watch free over the coarse…read moreof 24 months Im glad I switched from Verizon service is better and prices are better