Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

I wouldn't go in to a store today on Valentine's Day the place was busy with lots of couples.. I…read morecame for my T-Mobile Tuesday freebie.. a coffee mug.. didn't wait long as they knew they could get me out fast because I wasn't there for phone issues.. lol I love my T-Mobile tues freebies

Fraudulent thieves. Never pay a T-mobile bill for anyone or they will charge your card without…read moreauthorization. They will also lie and drag out you paying off "free" phones to keep charging you for service you have cut off. Zero integrity.

Mark was extremely professional and helpful. He went above and beyond to assist me! All of the…read morestaff at this location is amazing. I would definitely recommend this T-Mobile location.

We needed to get a signal booster for our house and stopped by this T-Mobile location. It's located…read morein a small shopping area, but it's pretty to get into and out of. Parking is decent, but I can see it get a bit full when the area gets busy. We went in and were greeted right away. We spoke with Bri and she was extremely nice! She let us know that their store didn't have any in stock, but we were given her number to contact her later in the week to see if they had any in stock before we drove out. Contacted her again and she let us know there were none in stock (she let us know that she checked with another store just to make sure). We ended up calling T-Mobile and got an awesome rep on the line too (thank you Matthew!!)! Overall, this store is clean, organized and have some awesome staff that are more than willing to help you out and offer any deals (especially to military families!).

I was sent to this CPR location by Assurant/Spectrum Mobile Protection for a screen repair on my…read moreiPhone 16 Pro Max. The phone was fully functional prior to service. Within two days, the OEM replacement screen failed. I returned on Christmas Eve and was told it was a possible Apple defect. An aftermarket screen was installed as a temporary solution, and that screen failed within a day as well. Before the second screen was installed, a CPR technician opened the phone and confirmed there was no water damage at that time. The technician who performed the initial screen repair was not present during this inspection. After these repeated failures, the phone later showed visible moisture around the Face ID/front camera area, which was never present prior to CPR's repairs. The technician who performed the initial repair then gave contradictory explanations, first claiming the phone had water damage earlier, then admitting that was incorrect, and later claiming it "now" has water damage. When I requested a manager or owner's contact information to resolve the issue, I was refused and told to "leave a Google review." The technician escalated the situation by raising his voice and acting unprofessionally. Due to multiple failed authorized repairs, I was forced to file a second insurance claim, pay a higher deductible, and pay extra for Saturday delivery because I run multiple businesses and rely on this device. What should have been a simple screen repair became a costly replacement caused by failed repairs and lack of accountability.

Total complete rip off. Tried charging over $200 for a screen replacement. That was the after…read moremarket screen as well, when I asked for extra resources I was simply ignored.

This location is between Panera Bread and Carolina Ale House. This is a very busy shopping center…read morehowever it's located on a side with less traffic. We visited to trade in a iPhone for a basic flip phone for my mom who is a senior. Each store carries very limited stock of flip phones. Elmer was very kind. He greeted us and offered help after waiting for 20 minutes on a busy Saturday. He helped us understand pricing and the store manager helped provide appropriate recommendations. We activated the new phone and were out in less than an hour. Thank you to the team.

Customer service needs to be better. One lady was being lazy and rude. But Anthony was really…read morehelpful.

TOTAL CHAOS. Don't bother making an appointment. Called and made an appointment for a specific time…read moreand still waiting.....Very disorganized. They did not get my information correct when I checked in. When I asked how long it would be I was told and a half!!! Ultimately they realized the error and I only had a 10 minute wait. The girl who helped me was very helpful and nice. She turned my attitude around with patience and taking time to do everything right.

The workers here are untrained are so bad at taking criticism, if I were you I would just go to the…read moreAT&T store at the mall. Cost me 100+ dollars on a mistake that they made and offered no sort of refund or even a simple apology for it.

The service is as expected lol. I couldn't believe the behavior of the employees here. The music,…read morethe conversations and the way they talked about other customers is astounding. I will do my very best to not have to stop in here again. Some employees were very respectful. The check in is not labeled well nor is there any direction or greeting when you come in. The employees will let you come in, sit, wait and call others without even saying hi or mentioning there is a check in counter you have to sign in at to be put in line. Interesting set up. I recommend setting an appointment if you HAVE to go into the facility.

Warning, it's a nightmare to cancel your Spectrum account. I decided to cancel my account after…read moretheir ridiculous price increase, and one of their reps upped my internet speed without my permission. The woman kept me on the phone for 15 mins, convinced me not to disconnect my internet that day since I was paid to the 22nd, and she marked it to be cancelled on the 20th. BIG mistake - don't do that! It was the first day home from the hospital after my husband had had a stroke when I realized my internet was supposed to be canceled the next day. I figured it would take 5 minutes to confirm the disconnect with a rep. One of these women was lying that the disconnect order was never put through. It took 45 minutes with holds and her asking me questions as I answered (and screamed) to cancel it over 20 times! This wench didn't care when I told her that my husband just got home from the hospital, or I missed a hospital call because I was on the phone with them. Instead, the wench attempted to lower my internet price to keep me as a customer and sell me cell phone service!!!! WTF! Bye-bye to this uncompassionate and deceitful company!

Outstanding customer service, very friendly and super competent and knowledgeable…read more I'll definitely use this place again.

Have used CW in the past for hardware repair and found them reasonable and good. But we can now…read morehighly recommend them for email migration. If you have an email address that is no longer supported or useful, and you want to move all your emails from the old address to a new address (in our case from Embarqmail to Gmail), then look no further. We knew it would be a nightmare for whoever tackled this (an IT friend tried for a couple of days with no luck), but Eric from CW never gave up and although it took longer than either he or we expected, it is completed now with no problems. We were panicked about losing old emails with significant information, but everything transferred. And it's a flat rate to do this. After checking around, their price was reasonable and we are completely satisfied. We highly recommend Computer Warriors!

i've been a verizon customer for about 4 years now and i think i found the best clerk…read more I've recently been thinking about switching but Mrs. Yesica Cruz reminds me of why i picked Verizon in the first place. She was very professional, confident and knows her job. i think she needs a raise or something

I have had a headache with this store for weeks. Yessica didn't fully understand what she was…read moredoing. She gave me and my sister prices that were lower than what they really were because she didn't explain all the extra fees attached to the upgrade and we both ended up paying more than we originally thought. I live in GA and my family lives here, and my sister was getting an upgrade, it was a good offer, and the offer was extended to me with the promise of it being okay that I was not in town for a few weeks. I was told my new phone would be good to be picked up from my sister and it would be good to go when I got into town, but my phone stopped working for hours when my sister picked them up. They ended up having to fix it at the store, and then the didn't give me a return box for the phone so I had to go into the store to get the box. I also started getting messages saying I would owe money if I didn't turn my device in because they didn't put the extension in the system. Anyways, I get into the store yesterday and ask for a screen protector and the guy put it on not centered and a few hours later it cracked in my pocket. I go back today and they said I dropped it so they couldn't do anything and told me to go through the manufacturer and made little to no effort to help me with that. All in all I would advise anyone with questions to go to a different store for the best service and avoid all the unnecessary stress we have had with this store.

The manager threw a roll of paper towels at my elderly father. Do not use this place…read more Unprofessional. Unacceptable.