Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

Absolutely love this location, Shane the manager went above and beyond. Our family is aware of…read moretheir awesomeness! Thank you again!

Every time I come here. There's only one person working and 19999 customers...meanwhile the store…read moreis the size of Hugh Hefner's house. 2+1=6?

Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

TOTAL CHAOS. Don't bother making an appointment. Called and made an appointment for a specific time…read moreand still waiting.....Very disorganized. They did not get my information correct when I checked in. When I asked how long it would be I was told and a half!!! Ultimately they realized the error and I only had a 10 minute wait. The girl who helped me was very helpful and nice. She turned my attitude around with patience and taking time to do everything right.

The workers here are untrained are so bad at taking criticism, if I were you I would just go to the…read moreAT&T store at the mall. Cost me 100+ dollars on a mistake that they made and offered no sort of refund or even a simple apology for it.

The service is as expected lol. I couldn't believe the behavior of the employees here. The music,…read morethe conversations and the way they talked about other customers is astounding. I will do my very best to not have to stop in here again. Some employees were very respectful. The check in is not labeled well nor is there any direction or greeting when you come in. The employees will let you come in, sit, wait and call others without even saying hi or mentioning there is a check in counter you have to sign in at to be put in line. Interesting set up. I recommend setting an appointment if you HAVE to go into the facility.

I read previous reviews and was anxious about what to expect. I walked in went to the self pay,…read moreobviously looking lost, when the first associate came to my rescue. When that avenue was a bust, I went to sign in, and my name never showed up on the waiting list! Another associate to the rescue! So on this day 3/23/2026, Spectrum on Marlin Drive, gave excellent service and deserves all of their accolades.

Owner sold me a UV transilluminator on Ebay. He did not package the unit properly and it was…read morebroken upon delivery. I opened the box, removed a little packing material, took pictures the put the packing material in the box, and resealed it. I didn't remove anything from the box. Then I initiated a return on Ebay of the item. The seller got the unit back and immediately filed a complaint with Ebay falsely claiming there were missing items from the original shipment. I emailed him and he claims he didn't receive everything which is a lie. Do yourself a favor and do not buy from this guy. He is not reputable. *Update. The owner has refunded my money after I posted my complaint publicly.

Great work, fast repair on an iPhone 6s screen that was cracked and was unresponsive.read more

Avoid this specific store location like the plague. The…read moreemployee Noel is scamming elderly customers and pocketing the money. He purposefully installs used/corrupted SIM cards/phones and then tells you to go to 'a friend' of his to remove the 'virus'. He will also upsell UNNECESSARY accessories to elderly customers just to be a greedy ***hole.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Jacksonville store today.