I came in because my phone was lagging a lot. The guy helped me reset. It changed some settings…read more Got it working a lot better you know it was no charge. She was really nice. I recommend this to anybody who has phone problems who can't take it to their local phone service or whatever.

Took my phone in for a warranty repair to replace a damaged scrreen. Within an hour, they had it…read moreback to me. The technician did a great job and we're very pleasant to work with. A+

I came in to this location because I lost the iPhone 10 that I recently bought there. The staff…read more*raised his voice* and said, "I cannot help you with that. I can only sell you to a new phone." Crappy customer service, zero compassion. Thankfully staff at the next Sprint location were 100% more helpful.

They shut down the T-Mobile that's north of here and acted super surprised when a boat load of…read morecustomers flood this store. I'm not sure who decided to schedule two employees especially when the other store is closed but I've been waiting almost 2 hours. Crazy that T-Mobile can buy out sprint but can't pay people to work in their stores. There's two workers for about 20 people and one just went on lunch break. If we wanted to the customers could easily overthrow this place.

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

This is the worst run business I have ever encountered. Even the lobby looks unfinished with…read moreunprofessional help behind the counter. After calling to finally find out what happened I was promised a full refund because all the did was remove the screen saver and saw the screen was cracked. When I arrived they still charged 39 for diagnostics even though that was not what was promised on the phone. Do not go here.

Horrible. I've taken two HP printers to them. They didn't fix any of the problems I asked to have…read morerepaired.

The communication with this Company is TERRIBLE! Good luck if you are trying to change your order…read moreor get a refund. You get robots and real people who end up disconnecting from you on purpose Or passing you along to somebody with a low IQ. I'm not kidding. You will go in circles and get nowhere. save yourself trouble and do a charge back with your credit card.

I dig the employees at this location. Have been very helpful over the years since they opened this…read morestore. Always quick and friendly service !

I always chat with the TMobile folks when I shop at Sam's Club in Gladstone MO. They're friendly,…read morepleasant and always ready to communicate with me. They're a good start to my shopping time there. They're not pushy or assuming and I like that. Check them out, they won't hurt you!!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This man has taken over my whole life. Nearly 12 phone's 4 computers a tablet .. hehasstolen my…read morelife and it'll started with a repairhenever seemed to fix. Then recharged me over 400 dollars for a factory reset he couldn't complete. Do not gohere orhewill have all your info and Hewitt own you too

I had a very difficult problem with a camera and Alex did a great job of researching and working on…read moreit. He was clear, honest and very easy to work with. I highly recommend anyone trusting him to understand your electronics problem and be honest about the repair.

HORRIBLE CUSTOMER SERVICE...PHONE NEVER WORKED....NEVER TRIED TO HELP, CHARGED ME AND NEVER CARED…read moreTHAT I HAD A DIAL TONE, RUDE SHORT, UNPROFESSIONAL STAFF SHOWED NO REMORSE OR NO OFFER TO REFUND OR EVEN FIX MY LINE!!!!!!!! --CUSTOMER SERVICE VERY UNPROFESSIONAL!!Service never worked, no attempt to help....customer service was horrible, rude, shorT. Hold time was 40+ mins I got service in August and told I would have service in 2-3 days. I plugged phone in and NEVER got a dial tone. I made several attempts to call customer service and was put on hold for 40 plus mins sometimes never recieving an answer. They have an automated agent that tells you they will call you back and hold your place in line---that never happened. Finally I got ahold of somebody and told them the problem I was having -- they were the most unprofessional customer service EVER -- never showed an emotion, empathy towards the fact I was having an issue, no "I'm sorry, we will get this fixed!"...NOTHING! The agent proceeds to tell me to go outside my apartment building and plus my phone outside in a jack somewhere. I thought that was VERY unprofessional and something I should not have to do. I repeatedly tried to call back when I could and sometimes only got a busy signal. What kind of business is that? I soon got a statement for $20. I paid it because part of me still thought they would try harder to fix it and I wanted to pay to prevent incurring any late charges. Keep in mind I can not get ahold of them. I then am in the process of moving so I decide to wait and just have my service switched, incase it is something with MY inside line. I call customer service after waiting 39 mins and finally get someone on the phone who answers "Hello?" like it is not even a business. I asked them to switch my service and express to them I have never recieved a dial tone YET...still no remorse, although they do acknowledge that they see I've been having problems in the notes for my account. They tell me that my phone will be on that day by 7PM in my new location. Guess what, it was not on once again. I am a single mom and I NEED to have a working land line. At this point I am VERY aggravated, with good right. So I simply make other arrangments and call to cancel. At this point they have sent me another billing statement. I call and finally get through after waiting 30+ mins and tell them I want to cancel because I never got a dial tone and I would like a refund because I'm not paying for something in which I never used. She transfers me to what they called a supervisor. This lady was the MOST unprofessional, rude, inconsiderate person I have ever delt with. She proceeds to tell me that I can not get a refund because I paid my bill. If I wasn't getting a dial tone I should have never paid my bill. I payed my bill to give them the benefit of the doubt it would work in my new location and to prevent late charges. That is not right!! I asked her to review the notes and see that I have been having issues....she NEVER not once appologized for the problems I have been having. So why should I have to pay for soemthing I never got to use? It is stated in the account I haven't had a dial tone. They are crooks, theives and have no customer service skills. I have had service with AT&T, DirecTV, TMobile, etc. They have EXCELLENT customer service, show remorse and even try to keep your business. If you have problems they will send someone out or troubleshoot and not expect you to do your own troubleshooting. If they can't fix your service most of the time they will make it right. I KNOW i cannot be the only person complaining about these people and do not know how they can still be in business!! I will continue to tell everyone about yourtel america and I will post reviews on the internet. This is not right!!!