I've been sitting on this review for awhile. To this day this experience still annoys me. In mid September, we were facing an issue with self-installation of our wifi. For some reason they couldn't send anybody out to help us and we were missing a piece that was supposed to already be in our new place. Our experience with customer service was increasingly more frustrating with every call so we decided to cancel. In one last attempt, we stopped by this store and our experience here with the manager was even worse. He didn't believe us when we told him the issue we were having and seemed more interested in proving us wrong than he was with helping us. He was very defensive and short, maybe he was having a hard day but I honestly don't think anything justified his attitude, he was so difficult to talk to. To this day, that piece that was supposed to be in our house that this manager refused to believe was not NOT in our house? Yeah it isn't there, trust me, we've looked in every room and have now lived there for a few months. When we said this originally, the manager of this store wouldn't believe us, even when I pointed at the picture of what was missing. Although it took being on the phone for 3 hours to finally get them to let us cancel our service (despite downright begging to just send us to an end of service worker because for some reason only they can do it) cancelling was the best decision we made. I had this issue with them over 5 years ago but hoped that that experience was just a fluke. Well, it's not, it's the norm. Just the last week we had another worker who was in our neighborhood knocking on doors trying to get people to switch to AT&T and I had to tell him no multiple times before he would accept it as an answer. AT&T, for the love of god, let people go when they say no. I will never be a customer of theirs ever again. Heads up to anyone who just wants wifi: (the manager of the store even said this) if you don't have phone service through them, getting them to help you will be harder. Again, the manager of the store who said he used to work as one of the customer service reps, said this. read more

Knowledgeable, and customer centered . I had att contract from Costco that had not been delivered. He helped me figure out what had happened and how to respond. Highly recommend read more

DON'T SHOP HERE. EVER. This store is owned and operated by SPRING MOBILE, and NOT AT&T. The Spring Mobile employees wear AT&T shirts, have AT&T logos on everything and do their best to make you think you're in a genuine AT&T store, but don't be fooled. You don't want to buy your phone or anything else from this reseller. For starters, AT&T allows 14 days to return a phone, so if you buy it on the 1st of the month, you can return it by the 15th per my local AT&T Corporate store manager. A FULL 14 DAYS. Unfortunately, Spring Mobile doesn't count days the same as you or I may count them. They take off one day, meaning you must return the phone by the 14th. Using this counting method, a one-day car rental would require you to return the car when you arrive to pick it up. AT&T support told me that I was allowed to return my phone on day 14, but Spring Mobile said they would need to get permission from AT&T. So I stood in the store with the Spring Mobile salesman and waited for AT&T corporate support to call in. AT&T called the store numerous times while we waited, but I never heard their phone ring. The Spring Mobile salesman said, "well, I guess they're not going to call". So I quietly called the store myself and didn't hear any ringing in the store, but my number appeared on the store phone. THE SALESMAN HAD TURNED OFF THE RINGER ON THE STORE PHONE TO AVOID TAKING THE CALL FROM AT&T CORPORATE! What kind of sleazy tactic is that? When I pointed this out, the Spring Mobile salesman kicked me out, saying he was powerless to help me. AT&T also tried to contact Taylor Nakatani at Spring Mobile corporate support in Utah. Phone calls, emails and promises went back and forth, but Spring Mobile simply lied about everything. Just in case you're thinking that maybe this store would be okay for buying phone accessories, be aware that they charge $35 for $3 phone cases (I looked up the price online), $20 for car charger plugs (just a USB socket WITHOUT any included cable) and $20 for throwaway-quality iPhone cables. Yep, for a case and a car charger with cable, you'll pay $75. Or you could buy the same stuff at Walmart for $5-10. So if you REALLY want to get ripped off, shop here. If you want to deal with ethical, friendly and polite mobile phone salespersons, go to the genuine AT&T store in Zona Rosa. read more

I went into the store in ZONA ROSA a month ago in desperate need of a new phone. Mine had frozen. I was informed I needed to trade it in, but to do so I needed to call insurance and get a replacement 1st. When I received the NEW cell they told me it would NOT work long I needed to upgrade. So I did. When I received my bill I got charged by the insurance company for a cell I don't have, and I bought a NEW cell when I did NOT need it. The store manager said he would reimburse me and did NOT. They were deceitful and dishonest. I could have used that to replace the phone. I am NOT only disappointed in their service and the way they do business, but the way they have handled it. I will NOT go back there. When you go to a store to talk to people that are supposed to know their product and help you make the right choice. That is what you should get. Instead, they took advantage of a situation, and when trying to correct it gave me a run-around. I have been with AT & T for 11 years. I will BE finding another provider. They need to find better people or train them better. What happened to integrity? read more