About a year and a half ago they replaced my touch screen. It stopped working again. Went in today…read more(3/23/26) They assessed the problem and replaced the screen - 100% covered by the lifetime warranty. I paid $10 deductible on the screen protector. Whole thing took less than an hour. I 100% recommend this business. Matt was the technician that helped me.

I took my phone to get fixed for the top speaker and charger port, after he said the charger port…read morewasn't broke and was completely fine (it wasn't) and I tested the top speaker and it didn't work at all, when I was testing it everything else worked fine and he said that it would probably be a board connecting issue and I said that that's fine he put the old speaker back in and after that about halfway down the road I realized that my phone doesn't even try to connect to cellular data, the bottom speakers that didn't even need fixed don't work at all, my phone randomly restarts every couple of minutes and now my phone doesn't even charge one bit, don't come here unless your planning to buy a new phone!! I wish I could give it 0 stars

Excellent service and they have great values in phones, laptops, and parts…read more Staff is friendly (not pushy) and very knowledgeable. Will definitely shop there again.

I went to pick up the laptop battery that I ordered through them that I had paid for an advance,…read moreand I discovered that it was no longer in business. I think perhaps they have filed for bankruptcy.

Issac helped my boyfriend (and myself) purchase and transfer over his current number to the new…read moreiPhone pro max 16 from iPhone 13. Issac was EXTREMELY nice and patient. He is very knowledgeable about the phones and the process. He (and his manager Steven I believe) also helped us save some money here in the future. Phone accessories have a great deal sad well. Definitely worth it. We both appreciated Isaac super nice, super polite super patient. Definitely got more bang for our buck.

Once again had the pleasure of being helped by Alec, who was skilled and efficient as well as most…read morepersonable and gracious - Best of both worlds. Alec quickly activated my wife's new phone that replaced the one she lost. As in an earlier visit with my own phone, Alec had everything working perfectly. Very grateful for such care. 5 Stars - Two Thumbs Up!!

If I could leave zero stars, I would. This place is the absolute worst customer service I've ever…read moreseen. After adding lines to my account, destroying my bill time and time again, and writing payments down they couldn't honor, they had the nerve to yell at me before offering to help me with my bill again. Then, the manager and employee blamed other stores for their issue, and still refused to help after chuckling and saying "have a good day" at my frustration. The sales rep here make commission off each line added, and they will take advantage of you and then laugh while you spend your hard earned money on their commission laundering scheme. It's a notorious issue with customer service, the community, and even other stores who have to attempt to fix their fraud. Spare yourself, go somewhere else. This store is AWFUL.

Nobody likes to be treated like a mangy dog, but if you want to be treated like that, you can visit…read morethis store. You will be greeted by two individuals who are breathing the air that other people need more than them. Don't waste time calling the manager (Adam), who is like talking to a wall. The story is so long that I just recommend not visiting this garbage store, and as always ready to wait for the manager's response, BLA BLA BLA and they do not solve the problem of mistreatment of customers.

All I can say is a grateful thank you for the service here. We brought in over a dozen iPhones,…read moreiPads and other Apple devices. They gut we spoke to called our collection 'a museum'. He wasn't lying. My first iPhone I purchased just weeks before Steve Jobs passed away. I said I never part with it but we all have to move on and do we did. Everyone we spoke to was very helpful and although most of our collection had no value, that was fine, it's the recycling that Apple does that was what we wanted. Terrific experience for us here and we'll be back. Thanks to everyone we spoke to!

I had a problem with the USB-C charger connection on my iPhone. I had cleaned the port but it still…read moredid not connect. I was at the Apple store at about 2pm this afternoon and a guy told me the connector was dirty and he would clean it with tools he had in the back. I was skeptical but he brought it back and the connector worked perfectly. I wish I had got the young man's name because he did a great job and made me learn something today and I wanted to mention it in this review. I have a maintenance agreement for my iPhone but he told me the cleaning was free of charge anyway. Great service!!

I got a new phone which had to be activated and setup. Most important, all the data from my old…read morephone needed to be transferred to the nev phone. Dustin was terrific. He completed the process and gave me a mini tutorial on the new phone. If you're in need of a Verizon store, I recommend this one. Be sure to ask for Dustin. 126

Blaze met me at the door. I explained I needed a manager since I had a POA to use. Blaze signed me…read morein and was pleasant and efficient. Soon Enoch the manager helped me and spent a long time trying to locate my sister's account in Virginia. After many calls and texts the verdict was that Virginia has a land line system that is not easy to access. I didn't have enough info to continue. I was disappointed but understood and will recommend Enoch for doing all possible to help me.

I had a great, albeit long, visit to TMobile today. I recently found myself both in the midst of a…read morepretty traumatic break up.... Along with that, I coincidentally found myself hacked and it seemed like the right time and place to start over. Transferring phones, creating a new plan, and upgrading my phone took a few hours, but we're done! The staff was truly great - the manager and another woman both helped me and I could not have had better service.!

The red hair manager is super disrespectful and acts like he runs the show there. I think he just…read moreneeds a reminder from upper management that we the customers are the ones that keep T-Mobile in business. On the other hand Mike is such a awesome guy and took care of us and helped us with everything. Five starts for Mike and red head manager needs to pull his act together and maybe I would still be with T-Mobile right now. Thankfully Verizon across the street has much better and more respectful staff.

These folks are the best! Eric put in a great deal of time making sure everything was taken care…read moreof, and did it with a smile. Bobby took care of an issue between an iPhone I previously used and my new android. First rate all the way around! The reason I changed companies is that Sprint's customer service is terrible!! After giving my name, phone number, ssn, etc. and giving the answer to my security question, they told me it was wrong. Twice. Then they sent via email the answer, after being told to forget it, which was exactly what I had told them. I finally got the answer to my question at the local Sprint store where they acted like they were doing me a huge favor and interrupted me until I told them to let me finish my sentence. Bottom line: T-MOBILE IS MY CHOICE...and I can get their service in places I couldn't before!

This review is primarily for T-Mobile overall, not just this particular store. If you go anywhere…read moreoutside of Lexington, even if the coverage map indicates that you'll have coverage, don't believe it! We had service with T-Mobile for about year. Why? Why, did we wait so long to switch out? Maybe it was because the convenience of paying payments on four phones. The fact that they let us pay payments instead of making us buy the phone outright, is the only reason for the second star. I still can't figure out why we went through several years of such frustration with lack of service. My daughter wasn't able to get service in her dorm room. I thought maybe it was because the dorm was concrete and multiple levels, until one day I pulled up outside to pick her up and I wasn't even out of my car and didn't have service. This is in the heart of downtown Lexington. So, the coverage issues weren't just in other parts of the state. Steer clear!

Stopped in for help and received the bare minimum. I'm going to try another T-Mobile store for help…read moresetting up my phone. I'm crossing my fingers. Looks like the employee at this store on Nicholasville Rd., near Trader Joes rather do nothing than to ask, "Is there anything else I can help you with?". Those are important words to remember when in the service industry.

My wife and I just switched from Verizon to T-Mobile. We now have 2 brand new Samsung phones and 2…read morebrand new Samsung tablets (all with data). We have 4 lines now, for essentially what we were paying Verizon for 2. All with the help of Steven, a very nice person who answered all of our questions and transferred everything from our old phones to the new ones. Thanks again Steven

Bought a Ps5 from them and it wasn't working. When I brought it back the owner went out of his way…read moreto find me a working one and apologized for the inconvenience. Very nice company.

Needed a broken screen replaced. It took only two hours!…read moreRefurb King is the best! Handy location and great customer service!