Don't get Verizon. As of today Jan 1 2026 these people have no clue what they're doing. I got 2 new phones before Christmas, & went to import 2 numbers. These people are billing me for a number that has never been used, & still billing me for the 2 new ones. On the phone over 2hrs just for them to hang up on me, & can't call back because it's now after hours since I've been on the phone with them forever. Screw yall Verizon, my kids will be going back to Straight Talk, never had a problem. read more

Amidst all of the Covid-19 scare, my phone decided to quit working. Being without a phone during this time is not acceptable for my position at work, so I had to get a new one. At a time when I was very hesitant to enter a retail store because I am considered high risk, Josh was very accommodating, providing me with great, quick service and hand sanitizer. I appreciate the efforts made to make me feel comfortable and safe within the store. Josh also provided me with a great deal! I would highly recommend this store to anyone shopping for a phone. The customer service is amazing! read more

having trouble with dead shots, can you hear me now while talking to my husband from work then i lose him , not good

Worst verizon experince ever! I got the run around when ordering a phone and lost a hundred dollar rebate due to their incompetence. In person you get poor service and rude sales people. If they answer the phone when calling the store, they'll be too busy to help you and say they call back...dont hold your breath. Do yourself a favor, find a genuine verizon store. read more

I can't say enough good things about this store. As someone who has worked in cellular sales and tech support for many years, I am so glad to know that my neighborhood Verizon store is full of only knowledgeable, honest, helpful and just awesome people who actually care about their customers, and go out of their way to really help. I would suggest any Verizon customers in the whole area make the trip to this store because these folks are the best. Mike is especially awesome!Thanks for all you guys do! read more

I've spoken to a number of associates over the past 2 1/2 months so that I could understand the in's and out's of getting an updated iPhone. Tristan was extremely helpful; sadly he has transferred to Columbus OH. I did not realize this and called him to ask for help in getting the new phones. He was very kind and offered to help any associate I might end up dealing with--I just needed to have that person call Tristan. I next dealt with Luke Foulds who was very helpful in showing me how to change the settings on my 4s for overseas use; he was also helpful after I left the store and had more questions for him which he answered over his cell phone. I finally got back to the store and spoke at length with Brandon Mitchell--also great; because I needed answers from my husband I did not go ahead with a purchase. I finally made my purchases through Alex Bayner, Luke's roommate and co-worker. How do I know this? I had called Luke to make my purchases; he was unavailable but offered to contact Alex and see if he could come into the store early and help me!! Which he did. And finally, today? I met with Stephanie Meadows who got my bill straightened out and also explained various options on my phone. All these folks were very helpful and took their time to assist me and answer my questions. I just wish they could all stay at the Lexington Richmond Rd all the time!! read more