Saved us a ton of money when switching from Verizon ! super helpful staff. Got us into home…read moreinternet as well!

My review is based on the store and not T-Mobile company. The company itself I would give 4 stars…read moreto because in the many years I've been with them, I only had maybe one major issue, other than that no complaints. This store is a 3rd party store and supposedly can't do what they call corporate stores. Do note this was a former Sprint Store. I had recently upgraded my device and took it to the store to get everything transferred to the new device properly. When everything was finished I told the rep that my device needed to be returned to the store because of the plan I was on. I was told they couldn't accept the return because they couldn't take something back that they didn't have in inventory, made no sense. Was told to call customer care to get a return label emailed to me. The one thing I always hated about T-mobile was Customer Care and The Store telling very different things. Just like in this case. Customer Care told me my old device has to be returned in store and instore says they can't accept and I must call customer care to get a return label. Once home long story short, I explain to customer care what happened, they reach out to the store manager and do a 3-way call with me and both said to bring my old device in. I go back next day and the manager couldn't get a code to come up on my phone, calls her district manager and was told to take to a corporate store. Closet one was the one further up Dixie. I was told by the manager herself they are a 3rd party store and can't do things the corporate store can. This was all a major headache and I will say to any other T-mobile customer to avoid this store. They don't seem to have it all together. And why be open if they are a 3rd party store and can't do what corporate stores cannot. Side note: The one further up Dixie fixed everything and took my old device in.

This company is a joke! They broke my sons phone and gave it to him in pieces! He went in for a…read morecracked screen and came out with a phone that doesn't work and broken pieces..the manager and staff are inexperienced and scam artists...they said they will not fix it..and hung up on us several times trying to call about this mess...very unprofessional and we have contacted corporate and we contacted our attorney...this is Louisville KY South hurstbourne parkway..the manager said his name was Sal though u know that's a lie...they admitted they didn't test it prior and that they should have.. they tried to scam him out of more money and said he couldn't have his phone unless it's all fixed..the cameras weren't even broken...he told him don't do it and he will come get it...just put it back on...and literally gave him his phone in pieces and not working...it was all working til it was taken there...DO NOT USE THIS COMPANY....gonna be a lawsuit now

I walked in less than twenty minutes before the store closed. I admit, I was in a panic. What I had…read moreread on Google had me convinced I was going to be without my much needed Chromebook, FOREVER!!! Cool and calm Kiara brought my blood pressure down and gave me the assistance I needed to CHILL OUT. She deserves a bonus for the professional way she dealt with me, at the end of her work day. She went beyond herself to give me information she really didn't have to offer. I will not only be returning for all my tech needs but I will telling people about the positive experience I had in your Dixie Highway location every chance I get. If you have any rewards for great customer service, Kiara earned it today.