Thanks to Darlyn for her EXCELLENT customer service and friendliness today. We had a very simple issue and she was more than willing to help us all with a smile and funny personality. Remaining very professional which shows what a great employee she is. Thank you again Darlyn we really appreciate you for making our experience the best !!!! read more

Melissa the manager is a disgrace as a manager! Wasn't even able to get a sim swap after demonstrating how my iPhone was juggling in and out of SOS. Suggested to update phone not understanding this was completed prior to my visit to ATT location. Also observed people were not acknowledged on getting help. Seems they just want customers who want new service, even offered anything I should do online method is my best bet. Terrible experience don't waste your time! read more

They will not be with you right away as they say when you walk in. Your name will be added to a large list that does not move. Clearly understaffed. read more

This is the WORST STORE OF ANY TYPE OF STORE ANYWHERE IN THE COUNTRY I HAVE EVER BEEN TO. I keep going back, like a fool, in hopes that time will heal the faults of this location. It is a foolish effort indeed. They are incompetent, of poor educated status either with the products they sell or in general, and are so unprofessional as to bring this very function to the level of their profession. Today I was greeted as if I were a homeless person looking for the bathroom. The employee was so rude to me it was shocking. She spoke down to me in defense of what were common questions and concerns pertaining products I purchased IN HER STORE. DO BOT EVEN THINK ABOUT SPENDING YOUR HARD EARNED MONY HERE. IT WILL BE A DISAPPOINTING AND INFURIATING EXPERIENCE. read more

I received great service here from Abraham. I lost my phone and needed a new one but was in a hurry. He explained everything to me clearly and got me out with a new phone within 20 minutes. Will be coming to this store from now on when needed. read more

"0" stars The most unprofessional employees!! I went to this store to purchased the new Iphone 7 for my husband. Customer service was just ok but yet again I was buying a phone so commission is on their mind. My husband started to use his phone and everything was ok, after about 3 days of using the phone he started having issues with his phone. We called customer service and they ran a trouble shooting test, it indicated that the phone needed to be changed due to a defect. The ATT representative asked me when I had bought the phone, I told her the date. She told me that I was under the 15 days store guarantee, that the following day would be my last day to change my phone. To make a long story short I went back to the store the next day. I was helped by a male employee about 5'7 with tattoos on his arms with like a high pitch voice and tanned skin. I was told by him that my 15 days were up and he could no longer make the phone exchange. I understand they have to follow store policies but he was so unprofessional, rude and just disrespectful, about the whole situation. I called the customer service and explained my situation. So since it was the customer service representative that gave me the wrong timing, they said that they would make an exception and change my phone, everything was noted on my account so that at the store the employee helping me could open it and read what was noted. The employee insisted that he didn't care what anyone wrote or said on the account he was not going to change my phone. I left and went to apple and thankfully the customer service at Apple store on Lincoln Road is amazing. They also mentioned that I was not the first customer that complaint about Att stores. Another little thing employees here are so unprofessional that when I first got to the store and started explaining to the employee helping me what was wrong with my husbands phone, another employee was next to him and heard me saying that it was my husbands phone, well that employee asked me if I wanted to have my husbands text come to my phone without my husband finding out.( Whattt??) Then another employee comes and starts talking amongst employees how they all need to coincide with saying the same thing about not making sales the day before. That's when I knew that these employees were unprofessional. I couldn't believe that they were talking all those things in front of all the customers at the store. And then a customer came into the store and said that he had an appointment, the employee helping me told him, "like you could see everyone of us is already helping a customer you going to have to sit and wait" So when the customer went ahead and took a seat he told his colleague next to him, if he doesn't like to wait he could leave. I was amazed of how UNPROFESSIONAL the employees were. I would never recommend this store to anyone. read more

I had a pleasant experience my last visit to this store. I came in wanting to switch my service from another carrier and I did so all within an hour. The sales associate Guille was super adorable and knowledgable about their services and I was pleasantly impressed! Hopefully I enjoy my new service just as much! As far as parking I'd suggest parking in the attached building for $2 the first 2 hours then risking a parking ticket....... D@MN $18 read more

AT&T Store - Mobile Phones Near Me - Miami, Florida

Always a 35-45 minute wait The staff doesn't greet you when you come in and haft of the people working there stall and go in the back and do nuthing to wast time. How is there 4 people working but only one person helping people??? read more

Aurelio is an amazing employee. He is, in all ways, professional and shows a wide knowledge of expertise in his field and seems as though he really cares about his job. He made my experience much better than we expected it to be, and thanks to his awesome customer service, we were able to get what we wanted in a minimal amount of time. Overall, Aurelio is more than just an asset to the company, and should be the image of what other employees are expected to look like. AT&T should feel privileged for hiring such a fantastic employee. Thanks to him and AT&T for the excellent experience. read more

AT&T Store - My new phone - Mobile Phones Near Me - Miami, Florida

I went with my girlfriend to this store to get some information on how to unlock my AT&T iPhone that has been fully paid already. We went in, the store was empty so we didn't have to wait. The lady who helped us was completely clueless about our questions. We asked her where do we need to call or whats the link to unlock the phone and she explained that is was not possible. She stated that the only way we could use the phone was going to be with AT&T. Really?? I called the manager, who by the way, was listening to the hole thing and didn't say a word, she gave us a link where we can go and request AT&T to unlock the phone, the link was incorrect. I finally found the link online and it's unlock, but this people are ridiculous. read more

Inkaholik is amzing and a really clean place. The tattoo came out amzing and the environment was amazing read more

AT&T Store - Mobile Phones Near Me - Miami, Florida

Dysfunctional and uninformed staff and management. I've spent 50 minutes for a simple order pickup. Guess what? I still don't have my order. AT&T should spend a couple of bucks and retrain these guys or fire all of them. Typical Miami service. read more

Some months ago I was buying several phones for my whole family. They were having some technical issues and were taking longer than usual to process my purchase. I had my 4 yr old and 11 month old with me. My 4 yr old really neeeded the bathroom and, while I understand that the bathroom is only for employees, we were in the middle of the transaction and they have had me waiting for an hr. The girl at the cashier didn't even let me finish if we could use the restroom and cut me off with "go to Nordstrom" . When I came back from Nordstrom they advised me that since I had left I wpuld have to wait. Three customers later they came back to my transaction. Eventhough I did buy the phones that day, my whole family have changed to another provider and will not buy in this store again. read more

Horrible service. I have been waiting here for over an hour and there is still 7 people behind me waiting. They only have two people working right now. They don't even acknowledge you until it's your turn. Disrespectful. Now they are on a lunch break while people are still waiting. Don't come here. read more

Be careful and ask for full information before you purchase. Not all the plans are advertised and when you ask for their full list they "cannot show it to you", but they can look at it on an Ipad and tell you what they "can do for you". I had a bad experience with a seller named PEDRO, very pushy and unprofessional, ignores your questions and needs but so concerned about the sales. On my way to Verizon. read more

I am a pretty informed costumer so by the time I go to the store, I am pretty much ready for a purchase. Salespeople mostly have it easy with me. This was no different. I knew the phone I wanted to buy. Went during my lunch break. Waited only a few minutes to get help. Salesperson offered me accessories but want pushy. Bought the phone and walked out. Great experience. read more

Lucia was wonderful and went above and beyond to help me select phone and plan. Really professional and super prepared. Best AT&T employee I encountered in 20 years of being a AT&T customer. read more

ATT INTERNET NOT RECOMMENDED I canceled Internet service with only two days and I was charged $42. In addition the speed is poor, only 6Mbps. ATT is a CRAB read more

Went to this location to exchange an AT&T Next phone that i had recently purchased via at&t's website. Was greeted by Erick who explained that i had to exchange the phone via mail using the included prepaid return label. Even though Erick came acoss as unhelpful and felt like he treated me like a second class citizen, i stupidly took his word for it and went on my way Unsatisfied, a few hours later i decided to check at&t's return policy on their website. Where it clearly states "Exchanges - customers can bring the device to any AT&T retail store during the applicable return period. AT&T cannot accept AT&T Next exchanges by mail". Emboldened by my discovery, i sauntered my way back to the scene of the crime. As i walk in Erick greeted me and i explained that i had been there a few hours ago and that on their website it says blah blah blah blah blah. Erick continues to insist that my only option is to exchange by mail. I then ask him if he actually knows his own company's return/exchange policy. This clearly caught him off guard, his response "yes i'm very familiar with it". I then tell him what i had read on the website. He asks me to wait and comes back a few minutes later and says "ok we'll exchange the phone but he will have to charge you a $35.00 restocking fee" My girlfriend jumps in and says no way we are paying a restocking fee for an exchange. He then begrudingly changes his tune and says "ok i'll do it" He then asks for my name to put on the waiting list and then............................................................................................................................................................................................................nothing. After waiting 20 minutes we decided to leave and try another location tomorrow. It turns out Erick is the manager at this location! How does AT&T put a person that is clearly not cut out for customer service in this position is beyond me. i've been a loyal customer for close to 20 years and this experience left a sour taste in my mouth. I now will probably RETURN the phone and be on my merry way (being it is the holiday season). Seasons Greeting Erick. read more

I went there about 9 or 10 months ago and the employees were horrible. There were two doors to enter but they had one blocked off with a security guard. I was one of the first two people waiting for the store to open but unknowinglyI was waiting at the wrong door even though the employees clearly saw us outside. All of sudden other customers came to the other entrance and walked right inside in front of us. Nobody greeted us for a long time and we waited almost an hour to get poor service from the man who was the manager or assistant manager. It was a terrible customer service experience. read more

These guys are the best Att store in Miami. I ove closer to 3 other att stores, but this is where I always go because of the service. Emanuel and Manuela helped me today and they did a great job. Thank you, again. read more

Lucia is the most amazing sales rep! She gives the best advice and makes the process fast and easy. I would travel further just to go to the store where she works! read more

horrible c.service... no commision no help. store manager is always on a conference call.