ves mejor a otro AT&T que pasar un mal rato donde se prioriza las personas que viene a comprar un sevicion que a un cliente que llega con una emergency como a mi read more

One of the local AT&T stores in the area. Bought my most recent iPhone here a few months back and I wish I remembered dude's name that helped me with my purchase but he was a tremendous help with explaining to me my new phone plan and even throwing in a new phone charger free of charge with my phone being that I wasn't aware that the phone I purchased didn't come with a charger (and no it's not an iPhone 12). The service on this specific day was very specific and efficient. Came back here recently to get clarification on how to dismiss an additional phone line I had but the wait to be serviced was a little bit longer than expected. About 30-35 minutes long to be specific. I am guessing the difference in times of day plays a huge difference as when I initially was here I was immediately serviced but it was around 7:30pm, while my most recent visit here was around 4pm so I guess a bit more of a daily volume. Nonetheless, was still able to take care of what was needed involving my phone without any issues. Overall, decent location but maybe could use additional staff to move along service a bit quicker during peak hours. read more

I try to give 0 star for them. Don't help anything stand group together and talk too loud. Staff don't know at&t phone number. What is it !!! That's good i change to use T-mobile already. After 10 years i stay with At&t. read more

I had a wonderful experience at the AT&T Store on 181. Angel welcomed me and solved my problem quickly. I can't thank him enough. highly recommend and thank you, Angel. read more

Out of all the AT&T stores I have been this has been the worst. They make you wait hours (not joking) so they could just tell us we could do it online but when I confirmed online AND over customer services, they pushed us to go back to this store. You realistically have a "number system" but favor other customers over this "system". Mind you it took THREE representatives for a customer to just purchase merchandise. And after confronting a representative he had the audacity to tell us there was another customer in front of us, again, mind the fact that I was there in their "system" first. I wish Yelp would give you an option for 0 Stars. read more

I ordered my phone to be picked up at this location. I came in and was told I would still have to wait and it would be about 40 minutes. Not thrilled, but OK. My name went up on the board as number five. Two hours later I was STILL number five. A guy who I assume was friends with the employees walked in and was seen right away. At first I thought it was a simple thing, but dude was buying a watch so he too should've had to put his name down. Finally I called AT&T to cancel my order but they said unfortunately the store has to do it. I asked an employee and they told me I had to wait to cancel my order. That was it. I am a native NYer and we are not good at waiting- especially when it seems frivolous. I finally just walked out. If I have to dispute the charge with the bank and that takes three weeks, chances are it'll still be faster than the wait in here. read more

I guess maybe because they didn't think the system they have for costumer service was going to work. They don't have a persons dedicated to helping those that just want to pay and go. All their reps, which is like 2 are with other costumers for hours. The wait list is insane. NO ONE IN A HURRY SHOULD EVER COME TO THIS STORE. read more

Went there 2 times over the past month for different errands. The shop is spacious and clean. The staff there have always been super helpful and cordial to my needs in changing my account and buying new phones. The wait time was not too long, probably because I always come in during non-peak hours. I always walk away with my problem solved. A special shout out for one of the staff A, who helped me today and went out his way to protect my privacy against a man chose to barge in and sit next to me during our conversation involving my personal information, and another man started to erratically shout out random things during the latter part of my visit. read more

This AT&T store does not have a dedicated cashier to ring up quick purchases. So if you are purchasing a case or charger for your phone you have to wait for a customer service rep to finish with lengthy inquiries and new phone set ups. On 3 separate occasions it took me between 20-30 minutes to make a purchase. 90% of that time was spent waiting. During that time I was not acknowledged, greeted, or asked what I needed. During my last visit when I complained, the manager in the back was asked to assist and refused to come out. read more

My friend Doreen had to wait for over 30 minutes until finally someone was able to help me. She wanted them to check if their sim cards work with her computer. The guy who helped her was very unmotivated and did let her tablet fall on it's screen. Then the sim card got stuck in her computer and when trying to get it out they broke the entrance for the sim card. They refused to give her anything as a reward and laughed at her when she left the store. Even the store manager was laughing with them and didnt take responsibility for it!! Very bad experience! read more

Terrible service from both manager, Delvyn, and the so called assistant manager Armando. They unfortunately have no skills to deal with clientele. I had to wait for an hour to be helped. Was told they were short staffed because 2 sales people had called out. It happens, and that's ok. But to have to put up with their attitude on top of that is unacceptable. Armando was sarcastic and rude and praised him self about being with AT&T for 10 years like that made it all better. If that's the case, have you learned nothing in those 10 years about dealing with frustrated clients that have to wait endlessly?? Have to say that the sales person that finally helped me, Roberta, was fantastic. She had the skills unlike her supervisors. She was sympathetic, apologetic that I had to wait that long and turned it all around. She is the only reason I gave them business (and my phone was broken and had to change it) but seriously if it wasn't for her I would have just gone else where. Based on the service from the manager and assistant manager at this location I would NEVER recommend AT&T. I hope they do something about it as it is detrimental to their company. read more

I walked in to the store and notice all employees were working with someone so I waited around. Waited about ten mins and no one still acknowledged me. An all I waited to do was ask the simple question "will AT&T be stocking the apple watch?" horrible retail experience! read more

Terrible customer service! Representatives give clients attitude. They don't really care about losing Customers.

I have to say the customer service is lousy you have to wait a long time just to ask a question they need more people working there. I try to go down town location where they have better service and manners. read more

Horrible Horrible customer service! The way they have people waiting here is ridiculous. I'm not writing a review because of the wait time but because it seems like everyone is supposedly working with customers when in actuality im sitting here watching the employees walking around not attending customers. All I'm trying to do is purchase a phone and leave. There is not many customers here to wait this long. Please make up a better strategy on how to attend to customers accordingly because the current one is obviously not working. read more

Waited for a hour and no one bothered to check me in or put me on a waiting list. I left angry and having wasted an hour and no one said one word to me the entire time I was there. No stars as far as I'm concerned. read more

Worst at&t store in NYC not only do they have the worst customer service but they also open the store 20-30 mins late when the store hours are 9am. I few of us that arrived right at 9 o'clock had to wait over 20 mins for them to finally open the door. When the door was finally opened no good morning or an apology. After all that waiting I wasn't even helped, he had to interest in doing his job, I guess it was too early. Never again shopping at this location useless the replace the uneducated and lazy staff. read more