I have been a Verizon customer for almost 20 years. That will change as soon as my current plan…read moreexpires. I visited this location and explained to the Verizon member Andrew that I wanted the A17, telling me that it was out of stock. He pushes the Samsung S26 which I clearly explained multiple times I did not want a high-end smart phone, when I am looking to add a 5th phone onto the account in the coming months. When I said that I wanted to order the Samsung A17 and I would pick it up at the store, by a miracle from the heavens, they located the phone I insisted on in stock. Never mind the fact that I am a long-term customer, but since he could not upsell me, I was no longer of importance. I asked about accessories for the phone and I was told they did not have any for this phone. Congratulations Verizon, I am taking my business elsewhere. Including my home internet and cable, all of which I get through you.

Wow wee. Don't even know where to begin! Went there on…read more5/3/2026. Got there early and meet with girl who was so miserable. Did not help or go over options but did try and up sell me an i pad or iWatch as free (but then admitted $7 month service fee for life of phone). Got phone for my daughter drove back to Center City Phila and then realized I got wrong phone since salesperson did not go over options (pro, pro plus). Took my 12-yr old back with me. Arrived at 2:00 pm and was put into que 7 people back. Workers were clueless and miserable and other customers getting irritated. Some employees just walking around or going into back room and not returning for 15-30 minutes. Assistance Manager RALPHIE (ear buds in) and not helping one-person despite the line. Finally at 3:15 p.m. meet with a salesman and tell him need to exchange for iPhone pro. He gets asst manager involved and 30 minutes later have daughter's phone. They again charge my credit card. We walked outside and my daughter realizes salesman gave her iPhone pro plus and not pro. Walk back into store. Same stuff with miserable employees. Asst Manager Ralphie comes over and asks why back in store. Explained to him that got wrong phone. Also told him we had a family dinner about half hour away and needed quick exchange. Handed him cc again to fix. Ralphie goes into back for 45 minutes and my daughter and I stand around. All employees there miserable. Finally Ralphie emerges calling me and 12 yr daughter "BRO" and explains having issue with it but is on phone with tech. I asked why tech if just a return. No response. He goes back into back room. With dinner approaching and a 12-yr old trying to calm down. Go up to salesman and tell him bc he gave us pro max and not pro he caused us to be there over 2 more hours and miss family dinner. He immediately sells asst manager under rug and says Ralphie was one who grabbed the wrong phone. Sit again and wait for 30 minutes. Ralphie comes from back and opens door and says "F_ _ K" as approaching me and 12 yr old daughter. I confront him for cursing and dropping F Bomb in front of my daughter. He blows it off and says was not saying it to my daughter but just saying it. He says still working on it. I said no just transfer money back and cancel order. Go outside and now my daughter phone is shut off. Go back into store and deal with Ralphie again. He tries to get my daughter phone working and tells her to just take pro max on him. Told him she wants pro and does not want large phone. As he was trying to get her phone on salesman tells Ralphie someone one was on phone to walk him through giving her right phone. He does not even look up. I tell him now that we missed dinner go do it and give her right phone. He goes in back in total disgust. As he is in back one of his employees tells me Ralphie was not cursing at my daughter. I said I hope not but would you agree 1) he dopped f bomb in front of 12 yr old, 2) not appropriate thing to do - he agreed with both. Finally got my daughters right phone @ 4:45. Charged for 3 phones still on my cc. AWFUL AWFUL AWFUL EXPEREINCE. STAY AWAY!!!!!!!!!!!