Beware, the employees here are dishonest. I went in to pick up a phone I had ordered online, they…read moretold me that if I had come in the store to make the purchase and trade in my phone I would get $800 for my trade in. What they didn't disclose to me was that it would require them to upgrade my plan which would ultimately add $25 a month to my bill. I only discovered this while talking to Verizon customer service. They purposely tried to hide information and say things in a way that made it seem like this benefited me. Go to an official Verizon store and not an authorized retailer like this place.

Fifth time here looking for a resolution to ongoing issues of extra charges on our account with a…read moredifferent explanation of why they can't do what they said they'd do each time. This location is privately owned. Employees and managers here blame corporate. Corporate blames them. What a shit show.

Went to them to upgrade our phone and and see why our bill is high. super professional! super…read morepatient! I will definitely go back to them!!!

Seemingly nice enough, but their unscrupulous tactics and general demeanor after I returned have me…read moresoured on any "authorized retailer." If you're in search for a new phone, provider, etc., don't stop here. Initially, I made a mistake common of many folks, going to a kiosk labeled "Verizon" without realizing that it was an "authorized retailer" designed to siphon just a little more cash out of you on top of the usual. After initially being very nice, many phones were not in stock, and added services (insurance, data transfer) were added essentially without consulting me. After I realized what was occurring (namely the data transfer) I asked them to stop because it wasn't necessary (all of my data is already in the cloud and I can add apps like any brainless idiot without paying 30 dollars). Other charges were added to my bill that I did not realize until I contacted Verizon. Finally, they often do not have sales which match or are the same as regular Verizon stores. So, next time you need to go to "the verizon store" make sure you find a real one and not this garbage store.

BEWARE WHEN GETTING NEW SERVICE!!!!!! Manager sets you up for items you are unaware of. Manager set…read moreme up for Direct TV and told me it was a service charge. He also set me up for HBO, which I didn't even know. He charged me twice for phone insurance. This all makes his sales look good in the company, BUT for the customer you don't find out until you start getting charged. When I went to complain in the store to him, he denied. When I told him I was reporting him, he got defensive. He had the nerve to tell me Direct TV was not a contract and I could just cancel it. I told him that's not the point and I didn't ask for it, which you deceived me. I also told him I asked for the lower plan and now I'm being charged for the higher plan, he told me I wasn't paying for HBO, I told him I was.....he told me to leave.....because a lot of customers were hearing our conversations!!!!! He also asked when I first started the service if I was in the health care. I told him I used to be a CNA. He said if I still have my ID he would give me a free apple watch....which I would just have to pay for the service increasing his sales. I didn't return with the ID because it was wrong!!!! I've contacted AT&T customer service and reported him, I will also reporting to the BBB because this is fraud. BEWARE.......BEWARE......BEWARE

Alex did a great job explaining plans, pricing, etc. very clear quotes. Based on the number of…read morelines, changing carriers, and service requests we had it all went surprisingly fast and smoothly.

If you have to ask the price of their service, you can't afford it. Nothing on their website.read more

Although, there was a lack of communication, my shirts came out bomb! They also created a nice…read moredesign and product was delivered as quoted.

Had a great experience with the quickness and efficiency of my order. I received a 4 x 6 ft banner…read more The store clerk brought my order outside for a curbside pickup and he was very nice. I will definitely use their services again.

Nice and helpful staff - gave good recommendations and taught me some shortcuts to solve some…read moreissues I was having.

I brought the iPhone 17 Pro Max in May and a month later my screen started glitching out and…read moreflashing a bunch of colors like crazy. I went into the Apple Store in Cherry Hill because T-Mobile said since I have Apple Care/Insurance/Warranty, any problems with the device is handled with Apple themselves. First off, when you get in there, all the employees ignore you and act like you don't exist and you have to try to find one who "appears" to be available and ask them to help you. The representative who assisted me was named Sully, a white guy with long blonde hair, I showed him the video of the first time my phone started glitching and he ran a bunch of diagnostics, which did a whole bunch of nothing because everything came out positive, and he concluded that I needed a screen replacement. Of course the screen replacement can't be done the same day, like they don't have a bunch of employees in blue apple shirts walking in and out their back office door every two seconds, so I had to find time out of my already busy and booked schedule to make an appointment to bring my phone in and be phoneless for four hours while they replace the screen. Well, they replaced the screen and when I went to pick it up, they again ran their little diagnostics to show that everything was ok with the phone. One week later and my phone screen starts acting up again and this time it won't stop. I went a whole 24 hours without being able to use my phone, and the same night it happened, I scheduled another appointment with Apple Cherry Hill the following day so I can get my phone fixed, let alone replaced because the fact that this happened TWICE on a brand new released phone is insane quality control. The representative I spoke to this time, Norety, was completely unempathetic to my situation and looked like helping me was the least of her concerns. She was full of hot air and spoke with more confidence than she did knowledge. She concluded that even though the screen was replaced, it's actually the logic board that's the issue and needs to be replaced. Why wasn't the logic board also checked when doing the initial screen replacement if both are hand and hand with the screen glitch? Heaven knows. I then asked her how long would it take for me to get that replaced and she said since they don't have the part in store, they have to order it and wait for it to come which would take 3-5 business days. When I asked does that mean I have to go another 3-5 business days without a phone? (IN THIS DAY AND AGE MIND YOU) She said yes. When I asked if there's anyway that she can call other locations and ask if they have it in stock so I can make an appointment with them instead to get it fixed, she said No and they don't call around other stores asking about their inventory because that doesn't mean they'll reserve that part for me. Interesting, because I've done so much research and NOBODY has been having this issue with their brand new iPhone 17 Pro Max, but I told her to do it anyway and she "did". I'm sure she just went to the back and twiddled her thumbs for a couple minutes while I looked stupid sitting in the middle of the Apple store with my phone flashing a bunch of different colors. I then asked her if I could have a temporary phone and supposedly they don't give out temporary phones so I was just out of luck. When I told her at this point, can I just order a replacement phone and not worry about getting it fixed because CLEARLY the phone itself is the problem and not all these random parts they keep bringing up and saying is the problem, she told me I had to call AppleCare myself and they'll help me with the $100 Nonrefundable express replacement. WHAT ARE THEY HERE FOR IF IT SEEMS LIKE I HAVE TO DO EVERYTHING MYSELF WHILE THEY PROVIDE NO IMMEDIATE SERVICE??? I called AppleCare and there's actually no $100 express shipping (shocker!) and that I actually have to pay the whole price of the phone ($1770) and once Apple receives my damaged phone, they'll refund me back the money. Such a joke. Those two employees represented Apple terribly

Went in to transfer my 90 yr old mother's line to my account & get her a new phone. Kavon was very…read morepatient & knowledgeable in explaining our different options. I had dreaded dealing with this but he made it easy and much simpler than I expected. I'd highly recommend this location for their outstanding customer service.

I made an appointment and was not seen for an entire hour even though there were 2 other employees…read morein the back. The appointment proceeded to take another 90 minutes and the employee helping us kept going into the back. I just don't understand why if I had an appointment that I was not seen within 10-15 minutes of my appointment. Horrible service. So many other people kept walking in and then left because nobody was helping them. Why are there so many employees just in the back room and not in the front store?

I switched to Verizon from T-Mobile in August. Big mistake. I have forgotten how really shady…read moreand frustrating they can be. If you have a problem, one of their favorite tricks is to just loop you around- whether you're calling or online- they have their famous loops. So, when I lost my phone this weekend in my home, I literally tore everything apart piece by piece by piece for two days.... so by the time I arrived at the Verizon store, I was up on the ledge.... That's when Julio Sauza put on his Batman cape and literally saved the situation. I am sure, as anyone who has been a Verizon customer knows, most people do find Verizon extremely frustrating, shady, and not customer friendly at all Combine that with the shock of what 48 hours plus without phone communication can due to an entire weekend. And that people who care about you ..love you ..will turn on you if they can't reach you.!!!? You can only guess, when I arrived at the Verizon store on Csmpus Boulevard in Ewing, I was literally a puddle of drama.... When I walked in, I was looking for a transfer code for my phone, so I could go back to T-Mobile ...BUT Julio stepped in, explained to me that he could activate my old iPhone 13 (which he did)... And, when I explained that Verizon had told me that I was basically out of luck with my 16 pro that never really works very well from day one, he assured me that I did have insurance on that phone and it would be replaced and provided the contact information to make that happen. In the face of my frustration, Julio remained calm, warm and the perfect example of what great customer care looks like.... Verizon definitely needs to pay this young man a lot more than whatever he's being paid, because he is able to keep a frustrated Verizon customer calm, fix her problems and then she finds out when she got home.....She never got the transfer code. WOW!!!

Glad they exist at TCNJ Campus Town. Was able to fix my plan when I was visiting the area and TCNJ…read morecampus. The service was great. The employees are TCNJ students, who were nice and knowledgeable.