Great people fast service and I got a free gift…read more Highly recommended Good phone covers

I sent a generic quote request through Yelp and immediately received a response from the owner. He…read moregave me a great price and asked if I wanted to come in today or tomorrow. I already had an appointment with ubreakifix for 3 pm so I didn't reply. The company called and said at my 3pm appointment I'll be paying a deposit for parts and my phone can be fixed in 3-5 business days. I was set to travel in a couple of days and needed it fixed. So I replied to the owner of Cellairis and said I'll be in at 12:30. I went in and was greeted by two young men. My phone was done by 1pm!! This was the second time the screen on this phone was replaced and apparently the first place did a bad job. Screws were loose or missing. They seemed like a very knowledgeable pair and they seemed to like their job! That typically shows in the quality of the work performed. I'll be back

I recently went in and had the battery in my iPhone replaced. There were a couple issues. The…read moremanager made everything right. I was impressed with his professionalism and integrity.

Came in for a replacement battery, they broke the screen and asked me to pay $40 to replace it…read more They stated I had a small crack to begin with, it was a cheap version and it started overheating my iphone! Luckily, I had Asurion insurance for a screen replacement (but not a battery replacement though) and went to a Asurion supported store (ubreakifix) to fix my screen. They did try to accommodate me and were not rude about it, but it was just frustrating.

Excellent service. Gentleman was helpful ans got best price. Thanks. Highlyappreciated.read more

El Mirage, AZ Location -…read more Absolutely terrible experience. Dishonest practices, poor-quality parts (even at the highest price point I was offered), and a complete lack of accountability. I regret ever stepping foot in this store. I originally brought my daughter's phone in for a screen replacement and was quoted $250, which seemed high compared to going directly to Apple. I was going to leave since it was high so the "manager" offered to do it for $180 and said it would take 15 minutes. I agreed to do it. We returned after 30 minutes, waited another half hour, only to be told they didn't actually have the correct screen in stock. The phone was returned with the screen in even worse condition as he had taken it apart, and we were told to come back another day. Had I known the part wasn't available, I never would've allowed them to touch the phone, especially considering it's a 40-minute round trip from my home. On the second visit, Rovshan Karimli told us the price was now $189 and mentioned two screen options--one that could have discoloration. (On the first visit, I was only given one option.) He refused to honor the $180 quote. At that point, I just wanted the repair completed, so I paid. But once we got home, my daughter noticed the screen had a strange green and gritty appearance in the dark. I called and was told to bring it back--and was even accused of causing water damage! That accusation was completely baseless. The screen looked like that from the moment it was replaced, and she had been extremely careful with the phone. Who accuses a customer of water damage the moment they raise a concern? Third visit: They said they needed two hours to inspect the phone. I asked for a call when it was ready--no one ever called. I had to call myself, only to be told "nothing was wrong," even though they clearly hadn't tested the phone under the low-light conditions I had specifically mentioned. Rovshan said he'd order another screen just in case and asked me to return again and that he would call when it was in the store. Fourth visit: I called ahead to confirm the screen had arrived because I did NOT get a call! He acted like he didnt even know the situation when I called also. When I got there I showed a video of the issue. At this point, Rovshan abruptly changed his story and said the green discoloration was just how their aftermarket screens look, and that nothing could be done. This directly contradicted what he told me the last time. No replacement. No refund. No accountability. I asked for the owner's contact information, and instead of giving it to me so I could follow up, Rovshan called someone in front of me--mocking me the entire time. I have no idea if it was even the actual owner. All I wanted was a number. At this point, I feel completely taken advantage of. The lies, the backtracking, and the inconsistent pricing and screen options made the whole experience feel like a scam. They even tried to upsell me another $100 for a screen "comparable to Apple's," claiming Apple would charge $500--which is completely untrue. So now I'm out $207, stuck with a poor-quality screen, and was treated with total disrespect throughout the process. Avoid this store at all costs. They are unprofessional, dishonest, and completely untrustworthy.

I had a terrible experience with Asurion. I brought my phone in because it wasn't charging…read moreproperly. They told me the charging port was dirty and that cleaning it would fix the issue. When I picked it up, the problem still wasn't fixed. I went back and explained that none of my chargers were working with the phone. Instead of diagnosing the phone, they tried to tell me that every single one of my chargers needed to be replaced and insisted there was nothing wrong with the phone. That makes no sense. Clearly, the issue is with the phone, not every charger I own. They didn't actually repair anything and didn't take responsibility for the unresolved problem. I paid for a "repair" that was not done, and now I still have a phone that won't charge. Very disappointed with the service and lack of effort to actually fix the issue

DO NOT COME HERE…read more These idiots used thredlock making it nearly impossible for me to remove the backing on my laptop to check the mother board and battery.

We called up this morning because my wife had a cracked screen. We showed up and 10 minutes later…read morewe walked out with a new screen for a very reasonable price. The owner is super easy to work with. A good guy. I recommend.

Horrible experience. Broke my screen of my 16 pro. He quoted me $150. I got it fixed then I get…read morehome and couple hours later I realize my screen is BURNING my hands. It would get so hot that my phone would not charge, and it would be extremely laggy. my screen would go static for a second and then go back to normal. That happened like multiple times a day. I called him and told him what's going on and I was told to come in and get a refund. When I come in he tried to say that I need to give back the TRASH screen and then I would get my money back. (He wanted to reuse it on someone else to scam someone else) He wanted me to leave the shop with no screen. Tf. After some talking, I got my refund. A couple days later my phone fell of my couch. And completely broke my screen. I went to Apple today to fix it and it was only $350. Moral of the story, don't go to these places. They don't put an original Apple OLED screen on. They did an off brand aftermarket screen without telling you. They are cheap and they scam you. Their screens break easy so you will come back and spend more. Just go to Apple or actual stores. Not these stipid scam places. Save your time and money. Ps the screen I got at Apple is so different. It's skinnier and you can tell it's the real deal

I had an issue with my Home Internet box. Christian was quick to offer a solution, took care of…read morethe problem and I left a very happy customer! Great customer service!

My daughter wanted to get an upgrade on her cell phone, so she called and spoke with Christian to…read moreconfirm that they had the phone in stock. I went with her and met Christian at the store and he greeted us warmly and made the upgrade seamless, enjoyable and informative. He was very professional and helpful and even shared and invited us to consider Verizon Internet service which we you go into the store he will take great care of you. Thanks.

Well they had my desktop tower for a week. The hard drive was full and they were supposed to move…read moredata from the c drive to the d drive. Well they claimed the d drive was full but it wasn't. I fact it had never been used. So they claimed when I showed up a week later that they called me to tell me the work was completed. When in fact they never did anything at all. I'm very unhappy with the lack of communication or any work they did.

I took my phone into the 7th st/Bell location and worked with Paul. Paul was very personable,…read moreattentive and knowledgeable!! He had me in and out within 30 minutes. He made my day solving my problem with my screen with ease. THANK YOU so much, Paul!! Vanessa

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

My iPhone 12 Pro (gold) was stolen at Old Town Scottsdale on Saturday Nov 26, ever since the thief…read morehas taken my phone on a field trip around the valley and as of yesterday they took it to this shop and it's been off since. i really hope this business is not taking stolen phones for resale.

DO NOT BUY!! I…read morebought a screen protector for my iphone 17 pro for $60. It came with lifetime free replacements so I thought why not pay this expensive price since I would be covered for life. I had my purchase registered on their website and when I tried to get a replacement for my cracked screen protector they gave me the turn around for 26 minutes on the phone. When they finally picked up, they told me I would have to pay $12 for delivery to get a replacement. I offered to come in the store and they said they still charge $12 delivery since thats what it costs them. Finally the emotionally frail boy on the phone starting insulting me saying I was asking him for free stuff when I paid $60 for the lifetime free replacement. AVOID THIS PLACE!!

Albert was fantastic, very knowledgeable, considerate and polite…read more Love the final product, thought it was pricey but their guarantee is very good.

Really great customer service very helpful and friendly transferring my information from my broken…read morephone to my new one.. All the girls in shop were very knowledgeable and helpful and made the process that much easier. Not really sure why there's so many bad reviews for this place. Everyone was very polite and made the experience easy and pleasant

Definitely dont waste your time here. Lack of unprofessionalism and poor customer service went in…read morearound 6:30pm didnt get help until 7pm and i was told they couldnt help us. Other customers there were helped right away but we were turned down