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Plainville, CT

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AT&T Store

2.0 (5 reviews)
Closed 10:00 am - 8:00 pm

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Mobile Rescue Southington - The damage that they tried to convince me did not exist. "it's not damaged, it's not damaged, that's how it is!"

Mobile Rescue Southington

2.9(24 reviews)
3.2 mi
$$

Great price , great customer service and really fast service! I would recommend this business to…read moreeveryone.

The home button on my iPhone shattered from a fall. Mobile Rescue was able to replace the home…read morebutton for $60. The problem is that the TouchID capability is now lost because apparently that's what happens once the home button is broken and replaced. The other option was to go through Apple to replace the home button for $150 but the TouchID would be functional. I wasn't informed of this until I got home, realized the TouchID wasn't working and called Mobile Rescue to ask about it. It would have been great to know this during our first call. In fact, I asked if he happened to know how much Apple charges to replace the home button and the person said "I'm not sure" (I worked with the same person from beginning to end). If I knew that these were my options ($60 - No TouchID vs $150 + TouchID), I would have chosen to pay more to have a fully functional phone. I was offered to get $30 refunded BUT I would have to bring the phone back in so that they can take the home button back. No comment. Also, even after fixing it, the home button is not what it was before. I sometimes have to press down on it twice for it to work. Mobile Rescue explained that the fall could have caused that and that they could fix it for another $60. No thanks.

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Mobile Rescue Southington - Mobile Rescue Tech Repair

Mobile Rescue Tech Repair

Mobile Rescue Southington - Broken phone outside their location

Broken phone outside their location

Mobile Rescue Southington - Phone taken back incomplete and further damaged after many lies

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Phone taken back incomplete and further damaged after many lies

AT&T Store - mobilephones - Updated July 2026

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