Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

Great shop. Bought a fantastic scanner there amongst many other items over the years . Mike is…read moresuper knowledgeable

From the owner: Cromwell's Hometown Electronics Store 47 Years of Connecting…read morePeople We carry a large selection of Cell Phones, CB Radios, Police Scanners, and related accessories

My phone stopped connecting to the internet out side my home. the Verizon employee named Symphany…read morewent above and beyond in both service and knowledge of the situation. thanks for A+++ customer servic.

I needed a new plan since my husbands passing. I was not going back to the Verizon Store in…read moreGlastonbury as they took advantage of a tragic situation with lies and deceit. They can't be trusted to do right by their clients. My daughter brought me to this Verizon store as we needed to go to a corporate location and she was assisting me. I didn't believe I would stay with Verizon until I met Tanisha. She took control and helped ease the process of providing a new plan, a new cell phone taking the time to set everything up for me with compassion and patience making the entire process enjoyable. She is a gem!! A very nice young man Mike also assisted me when I went back the next day for assistance with another issue. I highly recommend this location for all your Verizon needs!

Really bad services I stoped by to get my phone repair they messed up my phone lost all my data…read moreall I needed was a screen replacement they shorten out my Motherbored now I lost everything on the phone DO NOT COME HERE and they use really low quality parts

I went in to get my phone camera fixed. they told me they would fix it and when I went back to pick…read moreit up, they said they didn't have the part. ALSO, the front of my phone screen was all scratched (which it wasn't before) and they refused to take responsibility for it. very poor customer service. will NEVER go back

New address is 80 Washington Street, Middletown CT Quick, Helpful, Knowledgeable and great prices!read more

service was great professional. had parts on hand. quick and outstanding and reasonable pricing. my…read morego to from now on

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Brought a HP Envy laptop in due to the charging port not charging. Took 2 weeks for them to get the…read morepart and repair it. Works as it should now.

Wow, I could not be happier with my experience with this store, their employees and their service…read more When my phone screen cracked I was expecting the worst. I submitted a claim through the Verizon website late last night, and showed up as soon as they opened today. Sure enough, they had the claim pulled up and were ready to take my phone. It took less than 20 minutes and they had fixed my screen. The employees were great - very kind, they made conversation with all of the customers, were very honest about how long it would take and what would need to be done. I was very happy with the service and with the timeframe that they gave me. I normally get very stressed out when it comes to doing anything to my phone, especially when it's broken, but they assured me that it was a quick easy fix, and they absolutely delivered on that. I know this is a pretty simple task compared to what else they may be able to fix, but I was still extremely impressed. Although I bought a screen protector as soon as I left, it makes me very reassured to know that there is a great company who will be able to fix my phone if needed in the future.

Few years ago, he replaced my battery and it was quick work. I am still using that same battery…read moremany years later. Discovered today the shop moved and happy it is still in business when I needed my old glass protector screen replaced. He replaced it while we chatted. Perfectly aligned and clean. So grateful because it's an old phone and he had replacements ready to go both times! I will definitely recommend this place to my coworkers and friends! I hope to go back again. Good service experiences.

WARNING!! While the…read moreperson who did the repairs was nice, they didn't inform me of any of the options of getting my phone repaired. Found out the hard way the reason they are cheaper to replace the broken glass on phones is because they use cheap glass that broke again in 2 days. $380 down the drain, TWICE!! The 2nd replacement glass broke in 4 days even with me being EXTREMELY careful with it. I can't afford to do it again for a 3rd time! I had to pay to get the glass replaced again TWICE so it would have been far less expensive to get the apple quality glass the first time & I would have had I known that. I didn't find that out until the 2nd time I had it replaced (they don't guarantee/warranty this!) & that broke in 4 days! I'm not hard on my phone at all so it's ridiculous that this is their scam! They also said my phone antenna was bad & replaced that. Now since they "fixed" that, it barely works unless I'm hooked up to wifi. It gets stuck & wont advance to the next screen. Since I'm on the road a lot this is VERY difficult to deal with! AND the battery now doesn't hold a charge for longer than 2 hours! This wasn't an issue until they fixed the glass! This is an IPhone 14 Pro Max so it's not old or beat up. BEWARE THEIR SCAMS!!

Lynette was amazing - saved me money monthly while adding an additional line! Great service! Very…read moreclear communication.

The service was outstanding. My AT&T account questions were patiently answered and concerns I had…read morewere resolved.

A warning but also a hint. Directv is terrible....honestly, really bad. Their streaming software…read moreis worthless and their support is less than reliable. But there is a silver lining. They are desperate to keep customers. For the past few years, we simply call, attempt to cancel (and we are honestly attempting to cancel) and they cut the price for the next year substantially. It's really kind of sad. Since AT&T has gotten involved the service has gone from bad to worse. The only reason we keep it around is for the NFL Sunday Ticket. If you're considering Directv, I'd say don't bother. If you are with them already, give canceling a shot, you might just save some money. Call - Cancel - Get Discount - Stay - Wait a year - Repeat (I gave them 2 stars -- though I wish I could go with negative stars.... my logic is that with the countless 1 star ratings, someone will read this one giving its 100% higher than the average review!!)

We had DirecTV satellite service for several years, then switched to Dish a few years back for a…read more(slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle.