Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

Good People but unhelpful. TERRIBLE product. I switched from A&T to T-Mobile to save money and…read moreimmediately spent $1000 more. My wife had to upgrade her phone, my phone would not work with T-Mobile, therefore we had to buy 2 new phones. I wanted T-Mobile Internet but they could not get it to work on my computer. My laptop is 2 years old and we live 1 1/2 miles from this store. Instead of $50 a month, I pay $87 for another provider. The worst part is that my phone loses cellular service once 40 miles outside St. Louis. They say the phone is fine they don't know why I can't use it farther than 40-45 miles from St. Louis. They suggested letting Geek Squad look at it or buy a more expensive phone. It's been a nightmare and I'm going back to AT&T. The worst part, my wife screamed when I changed to T-Mobile to save money. Now $1000 later I'm going back to AT&T. Beware. I went to T-Mobile because they were big, but it did me NO good.

The store manager, Tyler was helpful and listened to our needs. I was impressed by his concern for…read morethe waiting customers in the store and offered chairs for them to sit down. He wanted to make sure all the customers felt welcomed and taken care of. Tyler was also assisting his customer service reps with their questions and issues. We have been a Tmobile customer for 20 years and this was the best service we have received. I recommend visiting this store for your cell phone needs. Chris P.

They were very helpful, did the job quickly, and did great work. They also explained what to…read moreexpect.

Got a new battery for my iPhone here. They are very responsive to inquiries- I submitted my…read moresituation online and got a return call a short time later. He gave me an estimate which it ended up costing exactly what he said. I visited the store one evening about 5:30. Service was quick - 30 minutes. The reason I am not giving them a 5 is because he asked me for the screen unlock code- which I didn't like. My response was that no one has ever asked me for that when they have worked on my phone. He gave cryptic response of they had to have it in order to program the battery to my phone. I went ahead and gave it to him against my better judgment. When I returned 30 min later a young man was behind the counter and finished my transaction. He was very nice. So quick service and phone is working fine but they should be able to perform service in view of customer to assure us that they are not data mining.

The guy Brendan who runs the place single handedly is fine. But it shouldnt take an hour per…read morecustomer to be served. Because there should be more than ONE EMPLOYEE at the store If it takes everyone 2 and a half hours to get in and out, they'll probably not all keep coming back

I went to the TCC store seeking assistance with a replacement phone. Tabitha, the store manager,…read moreasked if I had insurance. I explained that while I did not have Verizon insurance, I did have AppleCare+. She said she would check my account and later told me I had no insurance. Because my phone was broken, I couldn't verify this myself and relied on her guidance. She advised that my best option was to upgrade due to a promotion. I asked about keeping my iPhone 15 Pro, but she said they did not carry it in-store and that the pricing would be the same since I was uninsured. Trusting her as the agent, I agreed. Once home, I discovered my phone was in fact covered under AppleCare+. The store was closed, and the next morning I called over 14 times before finally reaching someone that afternoon. The store has no voicemail, making it difficult to get assistance. When Josh answered, he was dismissive and unhelpful. I explained that Apple instructed me to retrieve my phone so they could process the replacement and possibly issue a partial credit through Verizon. Josh told me the phone had already been sent off, though Verizon later confirmed they could not see any record of this. I went to the store that evening, and Josh was more professional and said he would pass my information to Tabitha. When Tabitha called the next day, she claimed I told her I "don't believe in insurance," which is completely untrue. If that were the case, she would not have paused to look up my insurance. I also reminded her that she had offered to let me keep the phone because she believed I'd been in a car accident and that my auto insurance might cover it. So, when Josh told me the day before that they couldn't give me phone to me even if they had it appears to be a lie. I explained that I now had to pay $650, a $40 activation fee, and a higher monthly bill, when technically I didn't have to pay costs I wouldn't had to pay anything because my AppleCare+ coverage. I asked if any credit could be offered, even a partial one. She responded that she was not a customer service rep, but a sales rep. This statement made me feel swindled and deceived.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

My Dad and I dropped in on a Tuesday morning. He needed a new iPhone. With Clayton's help we…read moresettled on an iPhone 15 Pro and it took a bit to get the new phone updated and the info transferred over to the old one. We were there for a while but other than that it was a pretty painless experience. I have had some terrible experiences in the last couple of years at other stores so this was a refreshing change of pace!

I had an absolutely fantastic experience with Brock at the AT&T store. From the moment I walked in,…read morehe greeted me with a warm and friendly smile, making me feel instantly welcome. Not only was he incredibly knowledgeable about the products and services AT&T offers, but he also took the time to listen to my needs and preferences. Brock went above and beyond to ensure that I got the best possible plan and device for my specific requirements. He patiently explained all the features and benefits, making sure I fully understood everything. His attention to detail and dedication to customer satisfaction were truly impressive. Throughout the entire process, Brock displayed a high level of professionalism and courtesy. He was patient with my questions and never once made me feel rushed or pressured. It's clear that he genuinely cares about his customers and wants to provide them with the best experience possible. Thanks to Brock, I walked out of the AT&T store with a smile on my face and complete confidence in my new plan and device. His exceptional customer service and expertise have made me a loyal AT&T customer, and I will definitely recommend him to friends and family. Brock is a true asset to the AT&T team, and I couldn't be happier with my experience. Also Brock loves cats, which is his best quality.