I went to the TCC store seeking assistance with a replacement phone. Tabitha, the store manager,…read moreasked if I had insurance. I explained that while I did not have Verizon insurance, I did have AppleCare+. She said she would check my account and later told me I had no insurance. Because my phone was broken, I couldn't verify this myself and relied on her guidance. She advised that my best option was to upgrade due to a promotion. I asked about keeping my iPhone 15 Pro, but she said they did not carry it in-store and that the pricing would be the same since I was uninsured. Trusting her as the agent, I agreed. Once home, I discovered my phone was in fact covered under AppleCare+. The store was closed, and the next morning I called over 14 times before finally reaching someone that afternoon. The store has no voicemail, making it difficult to get assistance. When Josh answered, he was dismissive and unhelpful. I explained that Apple instructed me to retrieve my phone so they could process the replacement and possibly issue a partial credit through Verizon. Josh told me the phone had already been sent off, though Verizon later confirmed they could not see any record of this. I went to the store that evening, and Josh was more professional and said he would pass my information to Tabitha. When Tabitha called the next day, she claimed I told her I "don't believe in insurance," which is completely untrue. If that were the case, she would not have paused to look up my insurance. I also reminded her that she had offered to let me keep the phone because she believed I'd been in a car accident and that my auto insurance might cover it. So, when Josh told me the day before that they couldn't give me phone to me even if they had it appears to be a lie. I explained that I now had to pay $650, a $40 activation fee, and a higher monthly bill, when technically I didn't have to pay costs I wouldn't had to pay anything because my AppleCare+ coverage. I asked if any credit could be offered, even a partial one. She responded that she was not a customer service rep, but a sales rep. This statement made me feel swindled and deceived.

I was in three weeks ago with an issue with my phone. There were eight customers in the store…read more Monica and another associate were there trying to assist customers. Christina from Arnold came over to assist. I waited an hour and a half before I was helped. Christina assisted me with my phone. She was very helpful and worked me to get the best solution possible for my situation. Whenever I am there I usually am helped by Monica. Monica is very personable, knowledgeable and helpful as well as Christina. The only negative part of the experience was that I was in the store for three and a half hours.

Abraham helped us get my husband a new phone today and he is just a great guy! Immediately…read morebefriended is and gave us a great deal. He tested the phone for us, made sure we were completely happy and set us completely up for success. When I went to the AT&T store for a new SIM card and to get my phone attached to my old number, the salesman at the store was impressed at how well we were taken care of the quality of the phone we bought. I highly recommend this store and this wonderful man Abraham!

From the owner: Locally owned and operated. Wireless Freedom was started by a Saint Louis University…read moreEntrepreneurehip graduate. Serving Saint Louis since 2012!

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

Went in to get a new screen protector. Left 15 minutes later...with my new screen protector…read more No charge because of my protection plan. Easy Happy! Wish all transactions could be like this, everywhere, for every business. You enter the business to get something done...and you leave with your mission accomplished.

Worst ever customer service, I waited more than one hour ,…read moreeveryone finished except us only one staff can help us changing our old sprint SIM card to a new t mobile , changing to at@t because of bad service

The store employee told me that insured equipment is not handled by the store. I was directed to…read moreAsurion their insurance company. That company was very responsive, I had a replacement phone within 24 hours. Unfortunately the replacement phone was shipped with a SIM card which did not fit in the iPhone slot. I have now been advised to return to the AT&T store to have the incorrect SIM card replaced locally. I will attempt that tomorrow. Update, I went to the AT&T store this morning and immediately got help! I did not know that the SIM card I got was easily adaptable to the replacement iPhone I got. The employee that helped me had the new phone fully functional in less than 15 minutes! Great experience.

ATT STORE AT THE GALKERIA IN St Louis County. Mgr Tim and…read moresidekick Ben messed up every single aspect of steering up a service called so I could upgrade to fiber and add Direct TV. They added an very large charged to my account after I left the store, changed the date of call without telling me, put expensive charges in the Direct TV plan. Register to help me get it started out, and Timmy hung up on me. What a cluster. Very deceptive practice, no honesty, no integrity, no accountability. Typing is bad, but you get the idea.

Cannot recommend this place enough. T mobile made the whole day a night mare trying to get my phone…read morerepaired Abhi at the fix got me in and out in 30 minutes dudes a life saver

6 days ago I got my iPhone 6 screen replaced here. My phone has not been dropped or anything and…read morethere is a crack all the way across and the screen has scratches all over it. I paid $106 for this screen and was told the only thing he can do is replace it again for $70. I told him I would pay the price of the glass but $70 is ridiculous and was told there was nothing else he could do. Told him it sounds like he's a scam artist to me and was replied to with "so maybe I am, if you wanted a quality product you should have went to the Apple Store" BUYERS BEWARE THIS PLACE IS A RIP OFF!