My phone stopped charging, so I decided to take it in for a diagnostic. It cost bout 40$ for the…read morediagnostic. They told me my port was broken, and repairing the port would cost about 75$. They credited the diagnostic cost, so only 75 total! Great! However, the phone still didn't work. Turns out the problem was an internal chip. At this point, they tell me they will credit the 75$ to a new phone. Great! The problem is that they only had a very limited selection of phones and the phones were highly overpriced--about twice as much as you could buy them on Amazon. Even with the credit, I would be paying a lot more for a phone from them. For 75$, I received an incorrect diagnostic and an unneeded repair. Do yourself a favor and buy a new phone.

Went in to get a phone for me because mine had broken and left with one for myself and even got my…read moregirlfriend an upgrade. Bill gave us a really good deal for buying 2 phones. The guys there were a huge help and real nice and respectful! I definitely plan on going back the next time I need help or a new phone. I recommend Bill if you come here.

Thankfully being in a smaller city they can get you in quickly! And even though they may not have…read morethe best systems in play compared to what I've seen in other locations! I'm impressed. When we walked in, I was a little hesitant if they were going to be helpful, as they didn't initially seem wanting to help, but once getting seated it changed. Brittany was awesome once we got started. She helped us with access and let us use her phone to sign in, she was kind and personable which was nice to have at a phone store! Which sometimes they don't seem to wanna help. I was very impressed by her efforts to help!

I walked in trying to keep my old number and Duarte helped me get it. He even stayed late to make…read moresure I was satisfied with my purchase. If anything he's the Man you want to go to. Thanks Duarte.

I really enjoyed getting to work with Both Joseph & the manger those days. They are such a blessing…read more& so kind!! God bless you both!!

Friendly staff and the best part of all its cheap 2 lines we pay 70 bucks a month and we were able…read moreto bring you phone from your old provider.

Very helpful yesterday when my fiancé went in to have his phone looked at. They helped him contact…read moreapple and get on the right track to get his phone replaced. Very good costumer service

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our San Angelo store today.

Well I have been a customer for over 7 years and I have to say the recent experience with them has…read morebeen the worst customer service experience I have had in a long time. We moved to a new place and they told us to just bring our old equipment. That worked and things were fine though we needed a technician to fix a few cable connections (the one we wanted to use was not working so we used another temporarily). Well they told us to tell them once we were moved and they would take the old house off or bill. We did that and the person decided to completely cancel our service and the technician that was supposed to be here the next day. We called and they said it was fixed and we should have internet shortly. 24 hours later and no internet we call to be told we have to wait for a technician to turn us on which now was scheduled for a week later. I was furious, we work from home and no internet is a huge problem for us and they basically told use we had no other option but to wait for the technician for a week because although they can remotely shut us down, they can't remotely turn on a "new service". That already is pretty ridiculous and they admitted they had made the mistake but could not fix it for a week. Well we were mad but stuck since it's the only halfway decent internet service in town. After a week they fixed it and gave use a different modem which got us up and running but the service was pretty abysmal even though we are on their 1gb internet service. Well come to find out the modem they gave us could not even come close speed wise (rated for peak 400mbps) and was just terrible. Ended up buying my own modem and a nice router which resolved that problem. Overall I am giving them two stars for the good parts over the years and the fact now that I have things running well the service is decent. But the customer service and their way of doing things is foolish and wastes lots of time. My recommendation to those wanting suddenlink is to buy your own modem and router and get it setup as soon as you can and then try to not call customer service unless you are having serious issues.

The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for…read morean additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice!

My family and I have been with these guys for like 13 years. The local service is much appreciated…read morecompared to having to wait on the phone forever with a mega provider like Verizon or AT&T. I wish the were quicker to adopt the faster LTE technology like Verizon, but 3G is getting the job done. They have locations at HEB and the mall, and the main office has good hours too. Their local service area suits us perfectly.

I have had this service for 14 years and have been exceptionally pleased until now. The coverage is…read moregreat away from my home and I have service just about everywhere, even in a friend's house when she has to go outside to get it. The service is very personal and helpful, I can even speak with a person unlike service with ATT&T, sprint or Verizon when I have needed to which has been very seldom. I have had one major problem recently: ever since they added internet service (which I cannot get at my home while neighbors up the street can) my cellphone reception has decreased. I cannot even multi text from my home where I could previously. I can text though in town. I was told the antennae in my phone wasn't strong enough. This is, by the way, phone given to me by WCW when I was upgraded to a iPhone 5c with which I had consistently poor coverage at my house and none is areas I had it previously. I went back to my IPhone 4 and my coverage improved somewhat but not multi texting capabilities. This is why I only gave it 4 stars when a couple of months ago I would have given it 5 stars.