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    T-Mobile

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    16 days ago

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    Optimum

    Optimum

    (78 reviews)

    Well I have been a customer for over 7 years and I have to say the recent experience with them has…read morebeen the worst customer service experience I have had in a long time. We moved to a new place and they told us to just bring our old equipment. That worked and things were fine though we needed a technician to fix a few cable connections (the one we wanted to use was not working so we used another temporarily). Well they told us to tell them once we were moved and they would take the old house off or bill. We did that and the person decided to completely cancel our service and the technician that was supposed to be here the next day. We called and they said it was fixed and we should have internet shortly. 24 hours later and no internet we call to be told we have to wait for a technician to turn us on which now was scheduled for a week later. I was furious, we work from home and no internet is a huge problem for us and they basically told use we had no other option but to wait for the technician for a week because although they can remotely shut us down, they can't remotely turn on a "new service". That already is pretty ridiculous and they admitted they had made the mistake but could not fix it for a week. Well we were mad but stuck since it's the only halfway decent internet service in town. After a week they fixed it and gave use a different modem which got us up and running but the service was pretty abysmal even though we are on their 1gb internet service. Well come to find out the modem they gave us could not even come close speed wise (rated for peak 400mbps) and was just terrible. Ended up buying my own modem and a nice router which resolved that problem. Overall I am giving them two stars for the good parts over the years and the fact now that I have things running well the service is decent. But the customer service and their way of doing things is foolish and wastes lots of time. My recommendation to those wanting suddenlink is to buy your own modem and router and get it setup as soon as you can and then try to not call customer service unless you are having serious issues.

    The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for…read morean additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice!

    T-Mobile - mobilephones - Updated May 2026

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