Well I have been a customer for over 7 years and I have to say the recent experience with them has…read morebeen the worst customer service experience I have had in a long time. We moved to a new place and they told us to just bring our old equipment. That worked and things were fine though we needed a technician to fix a few cable connections (the one we wanted to use was not working so we used another temporarily). Well they told us to tell them once we were moved and they would take the old house off or bill. We did that and the person decided to completely cancel our service and the technician that was supposed to be here the next day. We called and they said it was fixed and we should have internet shortly. 24 hours later and no internet we call to be told we have to wait for a technician to turn us on which now was scheduled for a week later. I was furious, we work from home and no internet is a huge problem for us and they basically told use we had no other option but to wait for the technician for a week because although they can remotely shut us down, they can't remotely turn on a "new service". That already is pretty ridiculous and they admitted they had made the mistake but could not fix it for a week. Well we were mad but stuck since it's the only halfway decent internet service in town. After a week they fixed it and gave use a different modem which got us up and running but the service was pretty abysmal even though we are on their 1gb internet service. Well come to find out the modem they gave us could not even come close speed wise (rated for peak 400mbps) and was just terrible. Ended up buying my own modem and a nice router which resolved that problem. Overall I am giving them two stars for the good parts over the years and the fact now that I have things running well the service is decent. But the customer service and their way of doing things is foolish and wastes lots of time. My recommendation to those wanting suddenlink is to buy your own modem and router and get it setup as soon as you can and then try to not call customer service unless you are having serious issues.

The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for…read morean additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice!

Terrible customer service. When you return something, it never is credited and you are always…read morecharged. Even UPS warns people that you have to keep documentation of everything because they never credit you when you return items. Customer service chat is terrible. They promise things and then when it doesn't happen they try to correct it by giving you better speeds for just a couple dollars more. Should be a crime. Only issue is that there are only 2 choices in town and they both are bad. They also tore up my driveway and my front yard without even asking before I even got services. I decided that if they are going to tear up my yard without permission I should at least benefit from it. They haven't even fixed our drive way and the alley. Just pored some asphalt and left it a mess.

I received a package today that I didn't order. What do I need to do. It looks like a whole new…read morepackage set

Went in to ask about replacement and Sierra our assistant handed up a paper with a number to call…read moreand walked off we then stopped her to ask about possible upgrade. Sierra was not helpful and seemed to only be interested in whom she was texting off her phone. She didn't loose out on 1 not 2 but 3 sales because she was worried about leaving at 6. She was rushing us to see which phone we wanted and told us only had 9 minutes to decode or it couldn't be done I'm not one to be rushed but if your employees are too lazy to stay and make 3 sales. They should not be working there. We told her we would else where if it was too much trouble for her " She said OK" they wouldn't provide a last name but she had facial jewelry and black stars on her face. Not friendly. Not helpful. Not professional. We drove over an hour and a half and left Verizon contemplating switching providers.

Went in because my phone wasn't turning on the guy told me " that's how new iPhones work" and…read moredidn't help me what so ever. I demandes to know the answers and he told us to leave the store. CANNOT wait to go back there and cancel with version and will be posting on social media about this place. It was a red head guy and wore glasses HA!

Had these guys for over ten years. I only have myself to blame for not switching internet…read moreproviders. I don't think we have ever received the download speed we pay for. I call and they say everything is fine. I do external speed test and they are always less than half of what West Central tells me. I'm being literal when I say that our internet goes out every day. And more than not, it's out multiple times a day. I could go on and on. But, I think I made my point.

Do not waste your money getting suckered into a BS contract. Everytime it rains or wind blows…read moreservice is out for hours. They make very sure to charge you for every little thing too. Seriously avoid cell and internet here.