If I could choose a negative 5 star rating I would! I switched to AT&T 2 years ago after 12 years with Verizon, it was the biggest mistake I ever made! I went in with a problem I have with my service that a rep was working to help me with. He had to call the customer and tech support. Even he was transferred and was given the run around like is always given when I call AT&T. The representatives on the phone just lie right to your face. The sales representative who was helping me was getting frustrated because he was getting nowhere and he was really trying to help me. He went to ask his manager ROB if he could help with the issue. I showed him the problem I was having and he told me to go home and call tech support. I stressed to him all of the problems that the sales representative who was helping me and I was having when we called. I told him that we kept getting transferred around, getting misleading information, etc. I asked if he could call and explain that he is the manager and see if they can help. He refused to. He was rude and didn't want to do his job! I told him I am going to make a complaint because of all the issues I have had in the past two years. He told me to go home and call tech support, basically saying why would he have to call and deal with them. A company is only as good as it's help and that says a lot for AT&T! I will have to say, the initial sales representative who was helping me tried to be as helpful as he could, but I could even see him getting frustrated as we were calling tech support because if the runaround. read more