Spectrum Store centrally located on Chagrin Blvd in Beachwood. It's a convenient stop while you're…read morerunning errands in the area (plenty of retail stores nearby) or dining in the area. It's also in very close proximity to the highway. I found myself at this store after deciding to discontinue my relationship with Spectrum after 8 years (!). I stopped in to drop off my Internet equipment. AMBIANCE: Sizeable store with limited phone inventory in the center of the store, lounge area, and checkout. I was surprised to see that the lounge area even has a big screen TV with sports. The decor is very simple and the store looks too large for what's inside. SERVICE: While I had my fair share of negative interactions with Spectrum, this was probably the most pleasant. Transactional but cordial. I quickly presented my equipment, it was verified, my ID was checked, and I was quickly on my way. PARKING: Shared plaza parking lot. Plenty of parking available. I won't be returning to this store since I'm no longer Spectrum customer. I would recommend this store to anyone who is. The service is quick and pretty nice.

We saw several employees when I opened the door for my sister, then I went to park the car. Three…read morestars (or less) for lack of greeting and not coming up to my disabled sister who has difficulty walking. She has been a customer for years. When she got to the desk Nate asked for her a chair, and was very patience checking on her account and answering her questions. Ask for Nate.

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

Visiting this store was amazing. Jason brown & Ryan Musil were friendly, informative and…read moreknowledgeable. Jason was able to transfer my phone information in record time. I will pass two other stores in order to get to this store. Since this experience I have referred others to this location. Please keep up the good work.

Went to the store to get help with my Motorola phone, rep and other store reps were more interested…read morein talking about lunch instead of answering my questions. This is very unprofessional. Went to the Harvard Lee store, Rohan was very professional and helped me over and above. I had to get a new phone, old one just died and it was only a year old. Not happy that phone died this quick. Another customer came to the Lee-Harvard store, stated, he will never go to the Green Road store again, so, l:m not the only customer who had bad experiences with this store. Today went to the Cedar Warrensville store, Taylor helped me and she was awesome. Green store needs to be more sensitive to the needs of customers and be more professional. Without customers you may have to close.

Went here to ask questions about my phone since I was having issues…read more Glanced at what the new phones looked like.

Got an apple phone needing a simple battery replacement, called, made sure they would have the…read moreneeded battery for the "appointment" with the cough genius bar and a week later arrived early. Guy that greeted me was an ass hat. Smug salesman in short blonde hair who was rude. The tech person, Max was nice, and it wasn't his fault no battery. But I will not return to this store. Blonde jerk should get into used car sales where he belongs. Going elsewhere.

Victra Verizon is a franchise and does not abide by Verizon's policies.I bought a wireless charger…read moreat a Verizon store on March 26. It did not work with my phone. Took it back on March 28. I had receipt. They would not take it back because I did not have the box. Called Verizon right away and chatted with a rep. They said I could absolutely return with a receipt to the store. No box required. Back to the store. Showed them the chat transcript. They would not honor the Verizon policy. There is no way you could tell that this not a real "Verizon' store. Verizon should make franchises abide by Verizon policy or state very clearly and up front that they are not. We have been Verizon customers from the first time we got cell phones. I am stuck with a $60 charger that is no good for me. Verizon needs to make this right. C. Wells

We purchased 4 phones. They didn't port our numbers properly. They also charged $25 per phone for…read moretheir service that didn't work. They never disclosed this charge until the end. I was at the store for 4 1/2 hours only to leave with phones that don't work. Worst customer service experience I have ever had.

This Verizon store is extremely busy. You learn this the first time you need to make an…read moreappointment. Maybe other places are not but if you plan to go to this particular store, it takes patience. I want to give some "love" to Tamara. She really handled my issue with excellent customer service. Makes the wait worth it. To operate a business and make it successful really is in the hands of your employees and how they treat customers. Tamara is one of your ROCKSTARS!

My son and I recently upgraded our iPhone 10 XRs to iPhone 16 pro maxes at the Mayfield Heights…read moreVerizon store. Thanks to Marvelle, our two visits were enjoyable ones. Marvelle was instrumental in making the transition process a smooth experience. He answered all of our questions in a manner which we could understand and did so in a patient and friendly manner. We'd highly recommend him and this store to those seeking to upgrade or purchase new cellular phones and other related products.

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

I called the Computer Repair Doctor shop and inquired about installing Windows 11 on my laptop. It…read moreturned out that it was incompatible, but since it had an SSD hard drive, the shop agreed to install it anyway and quoted a price. The price, however, went up a couple of weeks later, and I decided to pass and just buy a compatible laptop on eBay for the same amount of money. Still, I can recommend this shop.

My mother was having an issue with her tablet so we went to Computer Repair Doctor and J was so…read morehelpful with fixing the issue and even recommended a place where she could go for classes to learn. We highly recommend J since he was very knowledgeable, helpful and speedy in figuring out the issue! Definitely go here for your techno repair needs!