This Verizon store is extremely busy. You learn this the first time you need to make an…read moreappointment. Maybe other places are not but if you plan to go to this particular store, it takes patience. I want to give some "love" to Tamara. She really handled my issue with excellent customer service. Makes the wait worth it. To operate a business and make it successful really is in the hands of your employees and how they treat customers. Tamara is one of your ROCKSTARS!

My son and I recently upgraded our iPhone 10 XRs to iPhone 16 pro maxes at the Mayfield Heights…read moreVerizon store. Thanks to Marvelle, our two visits were enjoyable ones. Marvelle was instrumental in making the transition process a smooth experience. He answered all of our questions in a manner which we could understand and did so in a patient and friendly manner. We'd highly recommend him and this store to those seeking to upgrade or purchase new cellular phones and other related products.

I stopped in and ask, "How much to install a battery on an iPhone 6 and how long will it take?"…read more The reply was, "30 dollars and 5 minutes." I handed him my phone and said, "You'v got a deal." I stood and watched as he worked and 5 minutes later I had a brand new battery in my phone and he had 32 bucks. My phone works great now after 2 days. I have a 30 day guarantee. I certainly don't anticipate any trouble. I told several people about this service already.

I had cracked the screen on my iPhone 6. I made some calls to get some quotes. Spider Net seemed to…read morehave the best deal. I'm glad they did, it brought me through the door. I am so happy I came here. The proprietor was not only professional but refreshingly friendly! I will recommend my family and friends use this establishment and support our local businesses. Great place, no complaints!! Thank you Spider Net!

Went to Spectrum store to get a new remote which was immediately given to us. When my husband…read moreasked a question, he was told by the Spectrum employee that he had to focus on paying customers! BTW - we ARE paying Spectrum customers for TV/internet/cell phone!

My time was completely wasted here. I sat 90 minutes waiting for my turn to give back a cable box x…read morethey fedexed me by mistake. They should have sent FedEx to pick it back up but refused and was going to start charging me if I didn't drop be 8 miles to the store and sit and wait. This is NOT customer service. It's customer abuse

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

Lake Iphone Repair is my go to for electronic service. When they give you a quote say yes! You…read morewon't regret it. 5/5

Dante and Omar are knowledgeable and friendly. The offer service while you wait at a fair price…read more Their couch is super comfortable and they love dogs! Thanks guys!

Highly recommend for any wireless needs, repairs, start up service, cell phone purchases! I had a…read morewonderful young man help me with a very difficult problem with my phone. He spent hours troubleshooting and was so understanding of my lack of being tech savvy. Thank you Al, I can't thank you enough!! I give a 10 out of 5 star review!!

They ripped off my daughter...quoted one price and then magically raised it almost $100- claiming…read more"taxes" at 15.74%. "Fixed" her phone. The next day it stopped working again- she took it back and they replaced the screen but not the screen protector she bought. 2 days later it stopped working again! They told her not to come back because he was upset about the google review I left. So now she still has a broken phone and I'm out almost $300. And he asked my daughter if I knew she bought vapes there- like threatening to tell me...grow up. I called and he said there was a crack in the screen- but bro, she just bought a screen protector. There shouldn't be. It would be impossible for me to be more disappointed in their business.

Only thing that is worse than t-mobile cell service is their customer service. Very poor customer…read moreservice to say the least. Both in store and on the phone.

From the owner: Visit the T-Mobile store in Richmond Heights and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5190 Wilson Mills Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had an external hard drive that stopped working. The technician fixed it quickly and restored…read moremost of my photos at a fair price. I'm very grateful because the hard drive had over 10 years of memories, including my wedding and childhood photos. I truly - highly recommend their service.

I came to them after my external hard drive suddenly stopped working. It had years of family…read morephotos, videos, and important documents, and I thought I had lost everything. From the first phone call, they put me at ease. The team explained the process clearly, gave me a free evaluation, and walked me through what recovery would look like. Dropping off the drive at their Alpha Park office was simple, and I really appreciated how often they updated me. Every few days, I got an email or text about what stage my drive was in, which helped ease a lot of my stress. When they told me they had successfully recovered about 95% of my data, I was beyond relieved. They even organized everything so my folder structure looked the same as before. What impressed me most was their honesty, they explained what files couldn't be recovered and why, instead of just handing the drive back and leaving me to figure it out. The price was exactly what they quoted after the evaluation, no surprise fees, and they even offered a payment plan. On top of that, the staff was professional and kind the whole way through. If you're dealing with data loss, I can't recommend SALVAGEDATA enough. They saved my memories, my work files, and my sanity.