T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory, this means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience. read more

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Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South Euclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism. read more

I was in here the other day to pick up my new phone. The gentleman I worked with was a seriously rock star. I was in and out in about 30 minutes. The guy that helped me was super friendly and stayed in communication with me the entire time. The store was wicked clean and the rest of the staff members were friendly as well. I'll most definitely go back to this location. read more

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So im on vacation 2300 miles ftom home and my phone breaks (on Christmas Eve). The next day I get up and run to the closest tmobile store. I had already researched the phone I wanted to replace my phone with and only had a few questions that I would need to ask. The sales associate Tyler H was extremely helpful, answered my questions honestly and didnt try to up sale me products that i didnt want. Im pretty sure they work on some type of commission. He was so great that my mom decided to purchase a new phone a well. He was kind and patient with us, which is not something that you see anymore in customer service. Way to go Tyler H. read more