Horrible service department the lady that works there should be fired !!! She argued with me on the…read morephone about a water element for my water heater told me she cant help i waent home I was in town 2hours away from home I explained what it looked like and what element I had she didnt want to listen kept talking over me I just bought camper and was told everything worked but found out things did. Not went right over to sun and fun explained to them what I needed had it in 3 minutes again that lady needs fired ibwill never do business there sun and fun has me now !!!

We had an appointment to take a 2nd look at a Fifth wheel we were interested in. Drove an hour to…read moreget there and were told, when we walked in the door, that it was just sold!!! We decided to go to Camping World in Cedar Falls and left with a better Fifth Wheel. Will never recommend Ketelsen to anyone!!

Service Department is terrible. Took my 2yr old Grand Design travel trailer with extended warranty…read morein for an electrical short causing fuses to blow. Was told they would need to do a diagnostic test to find electrical issue, not covered under warranty, (save your money on extended warranty) They ended up replacing battery and adding anew electric Jack, I wasn't having an issue with Jack but was told buttons were wearing out and cracking but was covered by warranty? I show up after a couple days and pick it up. There is no power to RV someone had left the battery disconnect on. I plugged it in to my truck and it had trailer lights but no power to inside. I was told that the 7 way plug or power cord to RV could be bad, They told me to take RV home and charge the battery and see if I still have no power. This made no sense! I paid $445 for a battery and an electrical diagnosis. Left will dead (new) and told my cord or truck outlet was bad? Got home charged battery still no power to inside!! Tried calling service Dept several times no answer I left a message requesting a phone call and got no call back. I left a review on their website and a couple days later they leave a voicemail that I did not see till after close. Just very disappointed in the service and follow up, will be getting service elsewhere. Never should have left or paid for a battery that was dead and possibly a bad outlet or cord in their parking lot. So that is on me! You would think a $200 plus fee for a so called diagnostic would have caught a bad cord.

I didn't buy anything but great service. Nice place and overall a good spot. Yelp is making me…read morewrite a minimum of 85 characters so yeah great place.

Dealership is great , awesome sales people . Great parts counter . And service tech's are right on…read more. Found the trailer that will fit my wants !!! E-Pro E19FD with no slide . It's perfect size for Couple Camping ?? Time will tell . Excited to start a new journey !!

We bought our camper from Cheyenne a little over 3 years ago. We drove from California, picked it…read moreup and brought it to Northern Minnesota. It has traveled back and forth along the shore of Lake Superior from Duluth to Gran Marais as well as the Superior National Forrest, many times. But it all began at Cheyenne. After dealing with the things from Camping world for 2 years and almost gave up on the idea, we called Cheyenne, picked one out. Showed up, paid and were treated like royalty. With a bottle of bubbly and a rose, we drove off into the sunset. Thank you Cheyenne.

We are in a motorhome in Amana Colonies and our LP pressure regulator failed which meant no hot…read morewater. We called Lasso E for the part and Penny found the replacement for our discontinued regulator. When we picked it up Russ took the time to explain how to adjust for the new part. Very impressed, recommend.

We are first time buyers of a camping trailer. Just doing our education right now, not ready to…read morebuy. We stopped by Lasso with the purpose of comparing Travel Trailer with 5th wheel and view some floor plans. 1st thing I was impressed with was a salesperson did NOT come running out to meet us. A nice young and friendly gal came out to casually meet us. She admitted she was not yet an expert and just chatted with us until Russ showed up. We told Russ our agenda and he was very low pressure. Even knowing he was not going to make a sale, he took the time to walk us around and educate us. We want to buy used so he told us of a couple units located 10 or so miles away. I remember what Russ said that really impressed me. "I would love to sell you one but if not, I hope you learned from me what you needed to know." Thanks Russ. We may be back. We will only buy from someone we like. And we like you!