If I could give this place 0 stars I would. Hertz clearly states on their app that they would hold…read moremy reservation for 24 hours due to flight delays and that "no action is required." My flight was delayed 8 hours (flight number was already added in the app) and could not pick up my vehicle until the morning. However, the staff member at this location tells me that I should've called and that they don't have a vehicle for me anymore. No attempt to resolve the issue. I hope everyone stays away from this place.

The staff at Cedar Rapids Werner goes above and beyond to help every time I have been here. Since I…read morerent in Cedar Rapids primarily for business reasons, I have rented from this great staff dozens of times. Dealing with the reservation lines can be frustrating at times, but the local Cedar Rapids staff will go out their way to straighten things out. And after all, the staff here are fellow Rapidians, who should be treated as such.

They are the best they helped me out. They were friendly, responsive and went the extra mile. The…read morebest place to.rent a vehicle from

The team there is absolutely AMAZING!! They are so patient and kind and go out of their way to make…read morecustomers happy. Thank you!

I rent from National every week. I mean every week. In 13 different states. I never have a…read moreproblem. Cars are always ready to go.

Absolute lifesaver being open during a Holiday!!!…read more Originally booked through another car rental vendor - but that other vendor CLOSED even though I had made a reservation...leaving me stranded without a car for the week! Ainsley, there in Cedar Rapids, was absolutely amazing; super friendly with a great attitude. Got me an immediate replacement car rental on the spot, even though it was 11pm on a holiday. Thankful you guys were there and able to help me!!!

Never again! Waited for over 45 mins to get keys to my vehicle. Depending on the time of day, they…read morecombine their check-in counter with Enterprise. I am surprised both counters wouldn't be open at 8 AM to help ensure people can make it to work meetings and events quickly. It would have took another 30-45 mins if the Enterprise booth hadn't opened up their counter around 8:30 and split the line in half. They should have a way to streamline this process and reduce the wait times. My biggest issue is they can give you a compact SUV like a Ford Escape for the price of mid-size SUV, which is $17 more per day. Apparently, rental companies have their own classification system, which makes things confusing. Online, the Escape is listed as a compact SUV, so it's misleading to pay for a midsize SUV expecting more space, only to end up with a compact vehicle anyway.

There was a little bit of a line (that's expected after a flight) but the manager Wes more than…read moremade up for it with his kindness and positive attitude. He made polite conversation with each customer (while he was working through the rental, the conversations never held up the line), and was very professional. Quick to complete the order, but still treated me like a person and made sure I had everything I needed and felt supported before I left. Awesome management!

All I needed was to book a car to be dropped off and returned at Signature Aviation. There was no…read moreoption to book it that way via the app. After going back and fourth between Hertz and Signature, nobody could give me a straight answer on how to book. They eventually cancelled the reservation that I made and made me a new one from scratch. After the rental was complete, I was charged for 2 days despite only having the car for a little over 4 hours. Every single person I talked to on the phone acted like it was their first day. Nobody had the answers to my questions and had to ask the manager every single detail. I travel for a living and I've never had a more painful interaction in my life.

Our flight arrived at the Cedar Rapids Airport after 5:00 pm on a Saturday evening, and they were…read moreclosed. We had a reservation tonight to arrive at 6:30 pm, but bad weather at DIA caused a departure delay of about an hour. (Arrival at 7:30 pm instead.) Another couple from Florida had the same problem, and they were just as bewildered and frustrated as we were. My husband is a Gold Club member and has been for many years. Why would any car rental company accept and give you a reservation at an airport when flights will be arriving all evening, if they are going to be closed? What a cruel way to treat loyal customers! Shame on you all who thought this was an acceptable way to operate a business. We are currently staying in a hotel nearby, waiting for Hertz to open in the morning so we can try to obtain the car we should have received tonight. (The other car rental companies were sold out tonight,)

The staff at the Cedar Rapids Airport Enterprise location are very personable, and I've…read moreconsistently had great interactions with them. Customer service has always been friendly and professional, which I truly appreciate. My only ongoing concern is vehicle availability. I rent from this location at least once a month, typically for two-week rentals, and I always select all the premium options. However, I frequently do not receive the vehicle class I reserve and often end up with a smaller vehicle than requested. I've mentioned this several times, but it doesn't seem to have led to any change. If you're flexible about the type of vehicle you drive, I'd easily give this location 5 out of 5 stars based on the staff alone. But if, like me, vehicle size matters--especially when traveling with children and needing adequate space--you may want to consider a larger branch with more consistent inventory.

I booked an emergent car rental due to unexpected break down of my personal vehicle. When I got to…read morethe location I was told there were no cars available. I was stranded with no way to get home. i don't understand why you can't call a store directly to get availability. Total waste of time. No customer service. Was told that the online and phone reservations people shouldn't make reservations. When you google them the only number you get is a reservation agent.