Services - Ate Girl
Deep cleaning
Move-in or move-out cleaning
Ate Girl Photos
Recommended Reviews - Ate Girl
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1 year ago
They leave some parts of my unit uncleaned. Those parts in high places that I seldom look at. read more
1 year ago
Service has declined terribly. Booked them today, the people they sent were late, saying they couldn't find us on waze (clearly a lie, our address is easy to find and we've never had an issue like that with any other service in the past). The cleaners they sent were rather lazy - they did an awful job cleaning the dishes, and everything was still oily and dirty, so we had to rewash all the dishes ourselves afterwards. They also didn't bother cleaning the sink after doing the dishes, leaving food waste just sitting in the sink and drain. They gathered the garbage, put it in a big trash bag, then just left it at the side of our house and didn't even tie up the bag. Shocking to spend such a big amount (3600) for such bad service. Complained to them about their bad cleaners, and customer service replied with "Sorry to hear about your experience, yes po we can make a note here sa convo para pag ng book po tayo makita agad ng team" - wtf kind of solution is that? Used to book with them, but their service has really become terrible. Never using them again, make sure to avoid them read more
2 years ago
Very unprofessional and low quality service. Unresponsive customer service (has a lot of marketing posts but actual response time is abysmal). Scheduled for a service way ahead of time only to be told they scheduled for another date. We received a superficial apology after making time and spending energy to fit them in the original schedule. Poor value for money. read more
1 year ago
very unprofessional. don't even book with this company. full of bullshit from their CSR uo to the untrained cleaners. very unsanitary !
2 years ago
Poor customer service. I tried booking a second time around but did not get any reply. Yes it is hard to contact them because they use the chat/messaging service of IG. read more
4 years ago
The cleaner they sent us was very unprofessional. She had a lot of passive aggressive complaints about what she was doing. She also had the audacity to pee in the bathroom of the master's bedroom. Now, she did her UNFINISHED work for 4 hrs and 5 minutes, this company asked us to pay for 5 hrs, they can't even give us a good enough reason why? AFTER all of this shit, they even ask their cleaner to go back to our house and confront us about the bad review we left in their Facebook account. Don't bother with these people. You'll just waste your time, there are better ones out there, while more expensive I'm sure it can't any worse than what we experienced. read more
2 years ago
super hassle and unresponsive customer service. the cleaner did not show up to my house and they just said sorry and ignored me when i asked for what they can do to fix the situation. read more
More info about Ate Girl
Quezon City, 1100 Metro Manila
Philippines
Quezon City
Directions
0936-9204022
Call Now
Payment methods
Does Ate Girl take credit cards?
No, Ate Girl does not take credit cards.
From the Business
History
Established in 2018.
Ate Girl started April 09, 2018.
Meet the Business Owner: Allan Carlo D.
Condo Cleaning Service built by Millenials for Millenials! You go to work 5 days a week (sometimes 6!), you wake up early in the morning to work and the moment you get to your condo, you want to fix your home but end up sleeping instead. It's a cycle! Time matters for us all and sometimes, we just need a helping hand. This is what #AteGirlPH is for.
More Info
Hours
Why does Yelp recommend reviews?
9 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
5 years ago
Nung una po maayos at friendly, pero kinalaunan, hndi na po naging maganda ung Customer Service. Medyo agressive na po ung isang ate at hndi po maayos mag salita. May pinababayaran po na wla naman confirmation. (May screenshot kmi ng messages). Dinaan din po kmi sa kwento, pra ubos oras. Akala po namin "tapat at dibdiban" ang work, pero hndi pla. Sana po maging maayos ung pagsasalita nung mga ate, mukhang natapat po kmi sa "sablay" na ate. Pero, okay pa rin po ung admin ng FB, kasi maayos po kausap. read more
2 years ago
contacted Ate Girl for services coz my niece had their services quite few times already. with our convo I made sure of the price quoted as well as the inclusions of the services. I confirmed booking for Aug. 14 and they gave me 9am arrival. this morning 9:38 i called their attention, 10:04 still nobody arrives. I had several messages and they do not respond at all. All messages were seen. No updates no ho no ha!!! So unprofessional. Up to this time they do not respond. Customer service sucks. read more
3 years ago
We hired 2 cleaners to clean our house. Unfortunately, they damaged one of our wall fan which costs more than what we paid the cleaners. We only found out after they left without them confessing to their act. This is quite disappointing because we treat them nice and even fed them. But oh well, money can easily be earned and we've already replaced the damaged wall fan at our own expense but we won't be booking their services anymore. read more
2 years ago
I have availed of their services since then. I did not expect if there is an issue, it will be poorly handled. The Ate Girl did not show up, they do not answer their calls, they erase bad reviews on their FB profile, and they don't have the decency to discuss with customers! Very bad business ethics from the owner itself. Don't book with this company, never again! read more
2 years ago
Cleaners did not even sweep the floor and went straight to mopping it. When they left we discovered the floor was still VERY dirty and the dust is still there! Damp and you can even see it everywhere on the floor. Sent my complaint and they did not even respond. Do not avail their service! read more
2 years ago
They cancelled last minute, claiming the cleaner had a medical emergency. They offered no replacements or compensation for the hassle they caused. Better go to their competitors. read more
5 years ago
hello request lang po kami ng OR. dito po kami sa petron, you can contact us 85513359/09777309814. thank you
1 year ago
Bad Experience! Super Bad Service CS & Cleaners not professional rude lazy a lot of complaints! Never again!
1 year ago
Improper and unprofessional communication. Received nasty texts for a simple rescheduling request.

















