This is for the location on Concord Pike. Therapists and their aides are helpful, but much of the…read moretime is spent on solo exercises and bikes. The office staff is not friendly and it feels unwelcoming going there. The women behind the desk are unprofessional. How hard is it to say hello, good morning, etc. to clients? Have never received any greetings or smiles from them, but there is much talking amongst themselves and gossiping that everyone waiting can hear. Should not do this anywhere. Delaware is a small state, people know each other.

If you need PT, this is the place to go. If you are going somewhere else, stop and go here. I…read morehave dealt with back pain for many years and have tried many physical therapists but these guys are by far the best. I finally had back surgery and did 8 months of rehab with Elite. I went from being able to stand for a couple of minutes to walking a mile every day without pain. They do a lot of deep tissue massage that other therapists don't use. It takes the pain away faster, which allows you to do more exercise, which gets you better faster. No other PT offers this combination and it really works. If you want to get better faster, this is the place to go. All the staff, from the therapists, to the receptionist, to the business office are very nice and professional. Great experience.

After a year and a half I am finally happy with a doctor about my back pain! Dr. Glassman was very…read morevery professional and nice, and he knew what was wrong and exactly what I needed, and it did not even take a lot of time. I look forward to my chiropractic care and follow up. After a year and a half of agony, I have hope! Update: My Chiropractor Dr. Mark Farthing is also great at his job and quick and friendly. He fixed my upper back problems!

Really a terrific group of medical professionals who take a team approach to addressing very…read morecomplicated medical issues. Many of the patients arrive in a tremendous amount of pain and others are managing long terms injuries. Even see a group of athletes coming through.

One of the worst experiences in healthcare I've ever had -- actually definitely the worst and most…read moreincompetent. Took 12 phonecalls and 4 weeks from the prior visit to get my blood results back. The supervisor also seemed like she was literally reading from a script and had no clue what was going on. Doctor Diu did not seem to want to do her job or help the patient (myself). Continuously looked at her wristwatch throughout my first visit. When asked questions about how to possibly alleviate pain or symptoms , she had zero answers and would respond with "fair enough" any time I mentioned to her the symptoms I've been experiencing throughout the 5 weeks of being ill. When asked any questions about what may be the diagnosis or how to alleviate anything , she didn't have any answers and told me to relax and let the process play out (as i had my fair falling out , joint and neck pain , rash up to my chest, diarrhea, gastrointestinal problems). When she told me to change into a robe so she could see my rash, she forgot to look at any part of my rash. When questioned , she said she had seen it already -- even though I was fully clothed for the entire visit up until this point. At the follow up visit 3 weeks later with Dr. Ramichello(?) I was not notified of my blood results positive -- or negative , that Dr Diu had asked to be done. Now , the office has called me and left 2 messages about letting me know the results of my blood work. When I call back to get said results , the operator laughs as if it's humorous and says there are no notes on any results of the blood work. They'll have to leave another message , ha.. ha.. Someone would have better luck solving there pain and symptoms searching askjeeves or google. This place can't even communicate within their own office.

The worst customer service I've ever experienced- bar none! The docs are great, but I have waited…read moreon hold for over twenty minutes not once, but several times, waiting to ask a simple question. They do not answer their phones. Also, their follow up is atrocious. We needed them to apply for an exception to the insurance company for a medicine that the insurance company didn't want to pay for for my elderly father. Since it works well for him, we wanted to continue using it. The doctor said they would take care of it and get back to us. Never happened and here it is over a month later and my father has no breathing medication. Try to call and follow up? That's a joke. You can not get through to them, regardless of when you call. I work a full time job AND care for two elderly parents. I don't have twenty+ minutes to sit in hold with a doctor's office. Their response to this? 'use the patient portal'. Not happy, because I prefer to speak to a human being when it comes to medical issues, but I tried the portal. Well, that's a joke as well. You go through a million steps to set it up and then it won't let you back in. I specifically wrote down every log in name, password, answer to security questions, etc. so that there would be no issues. Want to call someone to straighten it out? Good luck. I could provide numerous examples of how deficient their system is and how they take utter disregard for 'customer service' (and I use that term very losely), but it would do no good. I have called Patient Advocacy, Administration, and a few other departments trying to relay feedback and get answers. What did I get? Some drone of a woman who was not only incompetent, but robotic and quite frankly, stupid. Then there were a host of answering machines, automated voicemail lops from hell, etc. You get the picture. Christiana provides good care, as long as that doctor is face to face with you. As far as their communications systems and methods? There are no words to describe the inadequacy of the system. It is horrific to treat patients with this utter disregard. They should be ashamed of themselves for even referring to this as a phone system. Sooner or later you will have to call them for something. Do yourself a favor and avoid the frustration, lack of professionalism, loss of time and utter disregard for your loss of time and use another healthcare

Being a regular at premier Kirkwood I feel I need to impress upon the world a few things the…read moreincredible women there do every day that allows people like me to live a normal life: 1. They truly make you feel like an important human being who is heard and respected. 2. They don't just instruct you. They Educate you! 3. They don't just give you exercises. They too hold themselves accountable for your recovery and do so in a firm but nurturing manner. 4. They understand the difference between pain and discomfort. They learn about who you are and what you need in order to push you in the right direction. 5. They are collaborative in the most positive ways. 6. They are accommodating and will without a doubt make time for you when you need them. (I have personally had multiple setbacks that just threw us all off guard... but Lauren was there immediately every time to bring me back to life!) 7. They are constantly expanding their knowledge base. I've been going there for a year and every time I talk to Lauren she has learned something new about my condition or wants to try something out to help me. It's an ever changing field and they are moving right along with it if not ahead of it. 8. I have never ever had to wait more than 30 seconds on the phone when calling there. 9. It never ceases to amaze me the fluidity with which they multitask. Yet, their ability to make you feel noticed and cared for is unwavering. 10. There have been days where I really think I'm not going to make it because of my pain, but as soon as I walk through those doors and see those ladies I am already so relieved and it is something I can't imagine ever finding anywhere else. Thank you all so much for everything you do every single day. Unfortunately you're still stuck with me..... but hopefully this tells you how grateful I am for what you've all gotten me through so far!

From the owner: Physical Therapy, Athletic Training, Spine Therapy, Certified Hand Therapy, Work Conditioning/Work…read moreHardening, Concussion & Vestibular Therapy, Dry Needling, Functional Capacity Evaluations, Balance/Fall Prevention

Dylan and Daphne are both excellent therapists who listen to your concerns. Their facility has been…read moreundergoing major renovations for the past few months, as has the building in which they're housed, requiring a lot of flexibility on the part of both patients and therapists, but those are predominantly complete, so the facility is light and bright and ready to go. Saw them for total shoulder replacement therapy this spring; I'm planning to use them again in the fall when I have a knee replacement.

I have been here for treatment of my sciatic nerve as well as "tennis elbow" ... or, in my case,…read more"golfer's elbow." The five star rating is for the therapy staff. They are terrific. I've worked with three of the therapists. Ken is the one you want when it comes to truly getting in there and finding the places it really hurts. The office manager on the other hand can come across pretty gruff and impatient at times.

Dr Haley is great. He explains but he also listens, and is open minded. He offered some…read morenonstandard options that worked for me.

I love Annette! She takes such good care of my feet. Just the best pedicures and the Keryflex she…read moreuses to fix my bad toenails is amazing!

I was scheduled for an appointment today at 4:15. I showed up to a locked door and closed office…read morewithout any notification, but someone called you. No missed call, no voicemail. If this isn't bad enough I was referred to an outside company to pay out of pocket several hundred of dollars for it to make zero improvement. This organization is a joke. Not sure I have ever experienced a worse experience from a medical provider. Despicable!

This is a great operation. They answer phones! Can you believe it?…read more The doctor I saw ordered X-rays that the nurse took right there at the end of a hallway. He came in, told me there is nothing wrong with your feet. He recommended New Balance shoes. There is a NB store across street. The 10% off coupon helped a lot. The shoes have basically taken care of the pain. He also wrote a prescription for physical therapy for a month. I didn't go because my feet at much better.