My experience at this office was very poor. Dr. Howard was rude and did not provide me with my test…read moreresults after tests were completed. When I asked why he was gatekeeping my results, he rudely asked, "Well, are you a doctor?". I am, in fact, just not a cardiologist. After this brief exchange, Dr. Howard handed me my printed results and promptly exited without explaining anything. There is no portal system which may have alleviated this issue. I additionally have a primary care physician that wanted to see the results, thus why I was there in the first place. Cardiology Consultants of Atlanta (after multiple requests) have failed to provide me test results. Finally, I understand Georgia is an open carry state, but I think it's harder to reduce anxiety and keep calm to maintain a steady pulse at a CARDIOLOGIST office when your doctor has a holstered gun under his white lab coat (allegedly, as I was not able to confirm this, I guess it could've been some other device on his hip, but since Dr. Howard was less than forthcoming with my medical information. Regardless, I saw this with my own eyes and am pretty confident with what I saw). Maybe Dr. Howard has been pissing the wrong patients off... either way, save your heart the stress of this cardiologist's office.

I had an absolutely awful experience at this office. I was a new patient and I waited over 40…read moreminutes to be seen at my first appointment. After they called me back they stuck me in a closet with the Christmas decorations while they looked for an exam room for me. Dr. Howard did not perform any tests that my PCP had not already done. The technician who performed my EKG/EEG (whatever it was) was not respectful of me being half nude. Most techs will talk to me during the process and make sure they are holding down the gown so I am not exposed. This person did not do that and I did not feel my bodily privacy was respected. The office made two follow-up appointments for me and only gave me an appointment card for one of them. All I had was a piece of paper. No digital record of the appointments - no email, text, or phone calls. I ended up missing one of the appointments (never having received a reminder text/phone call/email) and they are now charging me $150! Most doctor's offices I know charge a max of $50 for a missed appointment and even my hairdresser calls to confirm my appointment. In 2023 it is ridiculous that there is no digital communication with patients. The lady I spoke with on the phone was rude, impatient, snappy, and hung up on me when I asked to cancel my remaining appointments due to the abysmal service I received. Do not recommend, 0/10 stars, stay away, RUN!

Horrible doctor. Wouldn't send test results to my GP. We called many times and they wouldn't send…read moreresults.

From the owner: Specializing in: - Physicians & Surgeons, Cardiology…read more- Physicians & Surgeons

Don't know to much about the rest of the hospital but the labor and delivery department I can't…read moreeven put into words and won't try to. But I will tell you this their CARE, ATTITUDES, SERVICES, and HOSPITALITY Cannot be beaten. We took a tour and done our research to find a place to bring our baby into the world and I don't advise you look any further. Absolutely amazing labor and delivery staff, cleaners, doctors, the whole department is indescribable!!!!!!

Currently on hour six in the ER waiting room, with no idea how much longer it will be. They didn't…read morehave enough seats for all guests and the vending drink machine was only taking cash, as the card reader was unable to work. ~~ Update - we spent a total of twelve hours from start to finish. If you have an emergency, you are better off going to Grady or the legacy Emory location. That said - the surgery center is outstanding, minus the waiting room part (but that's really any hospital, I guess).

I go there when I am at the hospital. Great selection of items to choose from and friendly staff…read more Relaxing atmosphere. I like to sit by the window.

This is my second time coming here for annual breast cancer screening. The first time I came last…read moreOctober, they gave me a free breast, cancer awareness pen for breast cancer awareness month in October. The robes are not heated as they are at main Emory campus, but the volunteer Winnie was friendly as were the technicians. It took about an hour overall as they were training a new technician. I found free parking about 1/3 of a mile off of Sycamore Drive, otherwise parking lot cost 5 to 6 dollars close to the entrance. I will likely come back next year but earlier in the month for my free breast cancer stuff before they run out.

Nurses will ignore you and won't come to the room when you ring for assistance even when they know…read moreyou don't have vocal cords. The place is very dirty. Family members are not able to speak to anyone because they don't answer the phone or return your call.

Aweful Aweful Aweful. Avoid EMORY at all costs…read more DO NOT put your loved ones here. The nurses will not give patients sponge baths, clean the patients sitting in urine or feces, the Nurses will not respond to call button. For 1 month the nurses have been saying the hospital is out of towels, wipes, etc. Add to that the Nurses, Nurse Angela (gate keeper from hell) and the Social Worker will not approve family to visit in the morning for breakfast or to speak to the Doctors. Please protect your loved ones and stay far away from here!!!

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.