I love this cigar source. Although I have only placed two orders, one for Davidoffs, they have both arrived in a timely manner, and I can't get over how well they are packaged. They were obviously both in good condition, as you would expect. I need to mention that previously I had had a long-term relationship as an Elite member with Thompson Cigars, which I had started in the early '80s. During that time, I experienced issues with billing and, more recently, with delivery. As long as Atlantic continues to perform as it has so far, I won't be going back to Thompson. read more

If you're only going to buy cigars online this company is adequate however God forbid you should have any problems that involve customer service. Especially if you like AI written answers that doesn't specifically deal with your issue . read more

I have placed a few orders online from Atlantic. So I feel warrant for a review is due. I am currently on my fourth order which is in transit currently. Being an avid cigar lover Atlantic has a lot to offer. I do not have any complaints as far as the sticks I have received. Atlantic has brought price and quality cigars to my neck of the woods, which for me is great. They have a vast selection which meets my still new to the hobby taste. The orders always get fulfilled reasonably fast, they always show up with a Boveda inside. If you find yourself reading this and want some sticks at a great price, you should stop reading now and start ordering or shopping! read more

I order two boxes of a quality cigar that I have smoked for years taking advantage of a sale. The draw on the cigars I bought is awful. Nowhere near the quality of the same cigar from a local cigar shop. I wish I had bought one box. You get what you pay for-I should have known better. Update: I bumped to 3 stars. The second box is great. The first box was awful. After reading owner's response, I think he is correct. Crazy how much difference there is between the two boxws. read more

Been ordering cigars online from these guys for over 15 years and have always had a great experience. Shipping is quick, prices are excellent, and my sticks always arrive fresh. Customer service is A++. Highly recommend. read more

Great selection and prices! A bunch of people in my cigar grouped tried their private labels and everyone raved about it. Looking to order some on my next order. read more

Great selection of cigars and accessories at very attractive prices. And they ship very quickly. Ongoing promotion is spend $99. on cigars and shipping is free. I buy all my cigars from them. read more

I've been a customer of Atlantic Cigar for over 10 years. I have purchased cigars from many online stores over the years and can say that no one can touch Atlantic Cigar's prices for VIP members (which is reasonably priced). The selection of cigars is excellent as is the service. I strongly recommend that you check out their selection and prices (do yourself a favor, get a VIP membership). read more

The worst costumer service. Their staff are unprofessional and flat out rude, they actually raised there voice at me,(after i made $ 1800 purchase) It was about shipping, and even after i explained that ups already acknowledged that the delivery was late, Bryan(one of Atlantic cigar staffers)was doing everything he could not to understand the situation. He was unprofessional and rude. Something happened in Atlantic cigar in the last two years, they used to have a great staff. read more

Hands down best price on cigars on the internet. And shipping is always reliable, fast, and free. Before I found this company I was literally paying double what I pay here. read more

Absolutely the best service for online sticks. UPS lost my package and they worked with me and UPS to resolve the situation. This is the place I could find what I was looking for at good price. read more

I have never had a problem with Atlantic. Even when they were in their old location. The service and products are top notch. And they offer some of the fairest prices in the business. Have been a loyal customer and will continue. read more

One star is one star too many. Like other posters here the last 5 to 7 boxes of cigars I ordered from Atlantic have all been rolled too tight and/or possibly 2nda 3rds or knockoffs. In any event, most are like trying to smoke a carrot. Out of the 20 cigars in my last (and final order) only 3 were smokeable. That equals $50 per smokeable cigar. I gave Atlantic the benefit of the doubt too many times. BELIEVE THE ONE STAR REVIEWS. read more

This is by far the best online place to buy cigars. Every cigar I have bought has been high quality, when I did have one issue they quickly took care of. Shipping has always been on time. Prices can't be beat. read more

This review is related to their online business. After having mostly great experiences, I encountered a bad situation. I ordered a box of El Triundafor Original Lanceros. They are horrible! Really unsmokable - the draw is terrible. A real waste of money. I submitted two unfavorable reviews of this cigar - neither of which was published on Atlantic's website! Thus, I am unable to prevent some other customer's making the same mistake that I made. If they are not going to be honest in the handling of cigar reviews, then don't ask for them. The lesson: ignore any customer generated reviews posted on their website - they have been cleaned of any negative reviews. read more

I should have listened to my gut when I saw Red Dot Cohibas advertised at a 1/3 the price anywhere else. I even called the company and talked to someone who set my mind at ease that they were indeed real Cohibas. I ordered 10 Red Dots and they arrived a week later. I placed them in my humidor (to reinvigorate them after their travel) and smoked two with a friend a week later. When I punched mine, it started cracking right away which is a sign of a poorly stored or improperly shipped cigar (it continued to unravel as I tried to smoke it). My friend's cigar couldn't be drawn at all. I've smoked a lot of Red Dots and these tasted like they were old and/or improperly stored. There was no flavor left. Tasted more like a cigarette so after a few puffs, we got different cigars (not from Atlantic Cigar) and enjoyed them immensely. When I complained about the cigars, I was refunded for only for 8 of the 10. So... only 8 of the 10 cigars you sent me were bad. How was I supposed to try them out. I also received the following correspondence from them which alerted to me about how they treat their customers: "The cigars you purchased were not fake. To even question the possibility that we sell fake cigars is insulting. We have been in business since 1996 and our reputation within the cigar industry is well known. These cigars are 100% real Cohiba Red Dot Robustos. We get these cigars directly from General Cigar Co. who makes these cigars in the Dominican Republic. Unless you are thinking these are Cuban cigars? Cuban cigars can not be purchased or sold in the United States. Maybe this is where the misunderstanding is coming from. Our cigars are kept in out 7,000 sqft humidor that is properly air conditioned and humidified. The cigars you purchased were even sent with a complimentary humidification pack. So to say improperly stored is also false. Could the transit time affected the flavor profile, possibly. Cigars that are sent through the mail, especially in summer months, need to acclimate to proper temperature and humidity before smoking. Cigars should rest in your seasoned humidor for at the least 2-3 days before enjoyment. Here is our correspondence from 8/4. We offered to take back the unsmoked cigars, no questions asked. We paid for the return shipping. Sorry to see that you did not enjoy these cigars. Everyone has different standards and flavor profiles and it sounds like these cigars did not work out for you. With cigars there are many options out there to try. Maybe you should look into smoking something more boutique. We have issued you a refund for the returned cigars as discussed." If this company berates their customers like this, you should beware of them. Not only will I not order anymore cigars from them but now I will tell everyone what terrible experience I had. read more

I started ordering cigars from Atlantic earlier this year after doing a search for one of my preferred brands and found them on Atlantic for the best price I could find. I ordered them and found they were in great. I was a little skeptical because the price was so good so I reordered them a few times and the quality and taste was the same so I've been a fan ever since. I recently reached out to Atlantic to see if I could get free shipping on one of my orders because I was ordering them every month and it's been a little harder to justify ordering cigars recently. And they gave me the credit and had them shipped out the same day. Couldn't really ask too much more. I order all of my cigars online from very well known places which I'm sure if you're a cigar smoker you'll know and have done business with them for many many years. And I have nothing against any of them. But for the same quality, much better price, and top notch service, I have no hesitation recommending Atlantic Cigar. Thanks Atlantic and keep up the great work. read more

I just got off the phone with a customer service representative, a manager, and then the owner sharing my concerns about my shipment of cigars being delivered to a storage locker at temperatures between 110 - 115 deg F, here in Phoenix. There are no shipping/storage instructions on the labeling. We were out of town and they were stored in the locker for 5 days. Knowing temperatures at that level will damage the cigar, I was asking to return/replace the shipment. I was told not only would I have to pay to have them returned but also for the replacement shipment. This is not customer service. Neither the manager nor the owner were willing to help in any way. This was my first time using Atlantic...and of course, my last. read more

Stay away from these people - they will happily sell you stuff but when you tell them that what you got was substandard - impossible to cut, o tight that you cannot smoke them - then they don't give a toss!!!! Only uncut cigars can be returned - well if I didn't cut them then I wouldn't know they were as tights as they were..... I WILL NEVER SPEND ANOTHER DOLLAR with these scammers read more

I ordered a box of cigars then the same night I looked online it seemed that they had an online special 20% off your order. I called the next day and asked them about the special they said it was a real special. So I asked them to refund me the difference. Most companies I've bought from have refunded me the difference. Not Atlantic! they argued with me on why they couldn't refund me the difference. I paid for priority mail with my order as well I checked they're website two days later they still had not sent my order out. priority mail should be 3 days! not with these guys. Have fun dealing with they're customer service guys as well they argue with you and give you a run a round. Seems to me you might get fresher cigars else where as well. read more

This is my "go to" online cigar shop. I've been buying from Atlantic Cigar for sometime now and have never been disappointed with them. I would say 90% of the time they will have the best prices but once in a while, another vendor will have a special on a brand I like and I will take advantage of that. I cannot say anything negative about Atlantic Cigar and I highly recommend them. read more

Not 1 grade quality cigar. When I called the customer service gave me a hard time about it. Very disappointed. read more

Atlantic Cigar - Not 1st grade cigar. When I called the customer service gave me a hard time for the refund. - Tobacco Shops Near Me - Norristown, Pennsylvania

I ordered from here for my first time and absolutely love this company! I had an issue which was corrected right away, the staff are awesome and replied to my emails quickly. I will definitely be ordering from here again! read more

Absolutely the best place to buy cigars. I've never had trouble with ordering, shipping, or quality. Every order is shipped perfectly, protected, and properly wrapped with a humidity pack in every bag. I've tried other places, but I'm always disappointed when they don't measure up to Atlantic. Keep up the great work!! read more

This place is categorized incorrectly. Not the companies fault but none the less Its not a cigar shop It's more of a distribution center. You can't walk in there and buy a cigar you have to go on their website or call in. I made the mistake of coming here looking for a stick when I was disappointed that they don't actually sell out of their office. So I'm posting this review to hopefully save some poor sap the embarrassment and a trip. read more

I recently discovered them while doing a google search for Best online cigar shopping. They came up in a couple of articles and decided to check them out. Well they had a truly excellent price on my usual cigars so I ordered. The communication was excellent, the shipping fast and the packaging excellent. I then got an email from them advertising a "dog walker's" samplers. I noted that given the cigars it looked like a good deal. Ordered and everything held true. They have won my loyalty and recommendation. read more

Great prices and selection, fast shipping. Maybe best online cigar shop

Ordered my cigars on Wednesday and received them on Saturday. Ordered over the phone and the gentleman that helped me was very pleasant and professional. Saved a lot of money and the cigar are fresh. I will be ordering more cigars in the near future. Thank you and keep up great work. Elvin Zapata read more

I have been shopping with Atlantic Cigar for a few years now and have purchased several boxes, singles and 10 Pack Steals of premium cigars from them. The ordering process is quick and simple. I had one issue with the website a few moths ago, but a call to their staff quickly resolved the issue. All of the cigars I have purchased from Atlantic Cigar have arrived quickly, were packaged carefully and were very fresh upon arrival. Their prices are very hard to beat! I will continue to do business them. read more

LOVE this place!! Couldn't find my husbands cigars for Xmas at our local place, ordered on line from ATLANTIC. They were less expensive and they came earlier than they said they would. This is now my husbands favorite place!!! Victoria read more

The best place to order your cigars! No need to go anywhere else. They always have the widest selection of cigars and the best customer service. Shipping is super fast, and the website is extremely user friendly. At times I have questions about cigars, and their staff is really knowledgable about all types and steering you in the right direction. read more

I have been a customer of Atlantic Cigars for over 10 Years, they have always had the best prices, and top quality cigars. I live in NYC when I order via UPS I get the Cigars the next day! Prices are great and delivery is always on time. I have recommended them to all my serious Cigar Buds. They are top shelf and stand behind their products. Also great prices on accessories, lighters, Humidifiers, etc... Never once was I disappointed. read more

I agree with tight shit cigars. I've been buying from them and the quality consistently sucks. Hard tough draw. Lousy cigars. Prices are an eye catcher and you feel like it's a no brained you have to buy them. Sometimes you get what you pay for. I'm done with this place strike 3!!!!! Sitting here writing this while I smoke a stale lousy NUB!! Very rare to have a lousy NUB. I rather pay a couple of more dollars and not deal with this crap!!! read more

I am very happy with the prices and how I can not find a lower price with better quality. Also how fast the company gets the product shipped. When the cigars arrive they are fresh and crisp and are shipped with humidor packs. I could not be happier with my cigars and although I am still newish I plan on staying a customer and expanding my collection. I will never buy from a store again. I almost want to throw away the stale and dry ones I bought at local stores that do not know what they are doing. There is no comparison to the quality of their cigars. read more

Best prices and an excellent selection. VIP Membership is a great deal, worth the annual fee. Have never had a problem and I buy a lot of cigars. read more

First I want to give a thumbs up on the prices, very reasonable. Second I am giving a thumbs down to their website and customer service. I placed an order for cigars on this past Friday, when I went to pay, it came up as zero dollars for the cigars and $7.20 for shipping. After paying for shipping, i received, not one but two emails, one stating my order number and confirmation of my order and the second email (today) stating my order was shipped. Shortly afterwards I received a voicemail stating there was an error on the website and they will refund the shipping charge. Now at this point it's not about the cigars but about their business practice. Glitches has never been a customer's problem, it's yours. I have never experienced a company not honoring their prices shown on their website.. ex there was glitch on hotel website that stated rooms were $25 a night (which they went for about $100) you know what they did??? They honored it, you know why I will continue to book with them at regular price?? Because they stood by their mistake and it spoke volumes about their company.. read more

I'd just like to give a thumbs up to Atlanticcigar.com. they have friendly and prompt customer service! After researching online for a good online Cigar Shop, I chose Atlantic Cigar. Good reviews, good selection, good price. I created an account and placed my order. Within an hour, I received an email that there was a problem with my credit card. Not Atlantic's fault, I've had issues before with this card on some websites. I unfortunately wasn't able to complete the order, I ended up having to get my sticks from a different online vendor that accepted PayPal. Atlantic cancelled the pending order promptly, friendly and without trying to use pushy sales tactics. KUDOS to this company. I know my review is kind of pointless because I never actually received the product, but I just wanted to let people know that what I did deal with them, it was smooth and pleasent. read more

Awesome customer service and a great cigar retailer. I've purchased numerous orders from Atlantic Cigar and have never been disappointed. Their costumer server is next to none. read more

I think they are the best online cigar shop . Order 2 boxes Davidoff. Really nice cigar . Fast shipping. Will order more .

My all time place to buy on line. Always easy to buy and accurate info on site. I've been buying from them for years and never had a problem. I recently ordered from 2 other sites that canceled my order because they were out of stock but it didn't show that on their site and I waited patiently only to see my cc refunded and no correspondence from them. Atlantic keeps you informed every step of the way and if I order before 4 it ships same day. FantAstic. Use them you will be very happy read more