Simply exceptional. No high pressure sales. Open and honest discussion. Discussed equipment and…read morefinancial options clearly. The after sales support was exceptional. Thank you for the buying experience!

Bought a $130 vacuum from them 6 months ago and they claim no record so they cannot give me an…read moreexchange or refund. Be cautious of spending anything here Amazon has even item significantly cheaper. Came into buy an automatic pool vacuum and left unsatisfied and will be taking my business elsewhere.

We moved down to Jacksonville from Amelia Island last year and started going here to get assistance…read morewith our new pool. They were very helpful. We have a pool service now, but we go here for any pool related necessities. And something I have discovered is they have the BEST selection of outdoor flags! I can always find a quality flag here and don't think the other stores such as Lowe's or Ace can compare in the flag department. Their flag pricing is also very fair. Pictured is my new Florida Gator garden flag purchased today. They have quite a few college and NFL flag options. Go check them out.

Not overly impressed by this company. There were some repairs that were supposed to be done and it…read moretook them 3 weeks to show up. That was after I was told they would show up within the week. I also found out they charge $40 extra when there is heavy rain and they ACTUALLY have to do some real cleaning. I have had 2 other pool companies and neither of them did this.

I was a guest at a hotel and Pool Troopers had the contract to service the pool. I was there for…read moremany weeks. The technicians kept that pool crystal clean they were always professional, on time, and were always friendly. You should know I am not a direct customer, however, after watching these guys, I felt they deserve a great review for there hard work. Thanks!

We could not be happier with our experience with Blue Haven and our project manager, Jake. From the…read morevery beginning with the design of the pool with Mitch to the end with Jake , everything felt seamless, professional, and genuinely exciting--and the end result completely exceeded anything we imagined. Mitch designed the pool we envisioned in our head and Jake was absolutely phenomenal. He was attentive, detail-oriented, and truly cared about bringing our vision to life. Every single detail was executed to perfection. He kept us informed throughout the entire process, made sure timelines stayed on track, and handled everything with a level of professionalism that is incredibly rare to find. The pool itself looks like something out of a luxury resort. It is stunning. The design, the finishes, the layout--every aspect feels high-end and thoughtfully done. We added both a heater and a chiller, and it has completely elevated the experience, making the pool enjoyable year-round. It honestly looks so expensive and custom that guests are constantly blown away when they see it. What impressed us just as much as the final product was how clean and organized everything was. At the end of each phase--and especially upon completion--the area was spotless. There was no mess, no stress, just a beautiful finished product ready to enjoy. If you are considering building a pool, do yourself a favor and go with Blue Haven--and ask for Jake. This was hands down one of the best decisions we've made for our home. The quality, the service, the attention to detail--everything was top-tier. Nic at the very end teaching us about our equipment and who is still available months later for questions is an absolute cherry on top as well ! We HIGHLY recommend them... in fact we already have !!! This wasn't just a pool project--it was an experience, and it turned out better than we ever dreamed possible.

It's been almost a year now with our pool and my family and I are happy with everything. They came…read moreout quoted us and the build was very smooth. They kept in communication through the builder app, letting us know each step of the process. I waited a year, to see how their warranty worked and they've been spot on. When ever we had issues they came right out and addressed any and everything. I don't usually leave reviews, but I live off them, so I have to give them their flowers. Gary From Florida

The folks in this store are always very helpful. I have had them make repairs on my pool,…read moreincluding installing a wireless control for my LED lights. They always offer to help carry the 2.5 gallon chlorine refills to my truck. This is my pool supply go to store.

My wife and I stopped in for some supplies roughly a week ago. The staff is incredibly friendly and…read morehelpful. I would highly recommend this location.

On a recently installed pool from Splash Pool & Spa at Phillips Hwy the transaction at the store…read morewas good. The problem started less then 60 days after the pool was purchased, professionally setup and filled. The Styrofoam on the filter flap came off. I contacted Splash Pool & Spa and they claimed that it was not a warranty problem and that I could buy a new flap for the new pool. Not a way to do business and keep customers happy.

This company is garbage. We bought a pool from them May 2019. Here it is 2yrs and 2 months later…read moreand this pool gave out. I would recommend people stay far away from this company. Their customer relations is the worse. When we first bought the pool it took 2 months almost just for the installation. Come this past weekend the side of the pool blew out. They offered no help this morning when I call to see if it was still covered. Really bad company.

Spas Etc delivered and installed our Relay hot tub four years ago with no issues. The owner,…read moreAnthony Williams, was on-site. His team was confident and even proud of the unique install. They told us clearly it could be taken out the same way and that they offered that service if we ever needed it moved. No warnings. No limitations. No mention of special equipment being required in the future. Four years later, we sold the hot tub to buyers who chose Spas Etc because of our original recommendation. Both households rearranged our entire day around the pickup and delivery. We removed fencing that normally contains multiple dogs, made arrangements for their care, drained and prepped the tub, and kept the yard open the whole day. The buyers took the full day off, removed their railing per Spas Etc's own request, and prepared their delivery site as instructed. Spas Etc scheduled us for November 23rd from 1-4 PM. They arrived at 4:30 PM with neither the manpower nor the equipment they used originally--including the ATV they proudly showed off on social media from the first install (see photos). The lead said he remembered the job but wasn't equipped to perform it. No service was provided. The result? Two families lost an entire day. Two households rearranged logistics, schedules, fencing, and pet care for a service Spas Etc should never have scheduled. When we called the office afterward, they refused to provide the owner's number--only an email, which went unanswered. Later that night, the owner finally called and immediately contradicted the original installation, starting the conversation of with a "don't you remember we almost lost that thing into the lake," which simply wasn't true. (Ahem, gaslighting the customer) When that didn't stick, he shifted to "that was four years ago," and then incorrectly blamed the buyer for "refusing a walk-through,". We actually encouraged one to the office staff. He also doubled down by saying "I sell over 700 hundred of these a year, I don't remember yours". Nothing stuck because it's just wrong. The simple truth: This job should never have been scheduled if Spas Etc was not prepared, able, or willing to perform it. Instead, two customers were inconvenienced, and two homes disrupted days before Thanksgiving. This review isn't written out of spite--just accountability. Good business requires honesty, preparation, and follow-through. Those standards weren't met. I do recommend Hot Tub Movers and you can read that review in their section.

Review update: Hotsprings reached out to me the next day…read moreand invited me into the showroom for hands on instructions. This helped me a great deal. Chris told me I could call any time for questions and step-by-step help when needed. So glad because I had to call him twice about the spa chemicals and would to use. Thank you Chris for all your help and friendliness! Original Post: We purchased the Vanguard spa back in March 2023. We had it installed in September 2023. The purchase experience was good. Sales people were good and help answer our questions. My wife and I has always wanted a spa for many years and just could never afford it. We decided now was the time. My biggest fear about purchasing a spa was how to maintain it. The sales guy said "we can help and train". During the install the guys were very friendly. As he was telling me what he was doing I was taking notes. Since the install haven't heard peep from anyone from HotSprings regarding how we like our new spa and if we had any questions. Frustrated.... I had to watch a lot of YouTube videos on maintenance and adding chemicals. I had to take a water sample up to the pool store and they showed me what to add and how to add it. Purchased chemicals they requested and got the spa back to awesome. I feel when you spend the amount of money we did on this spa it should come with some follow up. I have called the HotSprings store in the past during business hours listed on the website and no one picks up or returned my call. I'm glad I have the pool store close by for advice and chemicals. After buyers remorse since the install of the spa and now getting a little more comfortable with it my wife and I are glad we purchased it. I use it every night to help with back pain and now sleep very well. The nights I don't use it I can tell. The HotSpring Spa is the best on the market but the service after the sales needs improved.