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    Atlantic Counseling and Consultation

    1.0 (5 reviews)

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    9 years ago

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    8 years ago

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    South Suburban Gastroenterology

    South Suburban Gastroenterology

    2.8(20 reviews)
    0.4 mi

    I am writing to share a concerning experience I had during my visit on 5/12/2026…read more I arrived on time for my 7:30 AM appointment, as I had confirmed with Angela the day before. Upon arrival, the receptionist asked for my name and date of birth and instructed me to have a seat, assuring me that someone would come to get me shortly. While waiting, a nurse came out and was told by the receptionist that "both your patients are here." At that time, there were only two other individuals in the waiting area. However, I waited for approximately 35-40 minutes, during which more than half a dozen patients who arrived after me were called in before me. I approached the receptionist to ask about the delay. She responded by raising her voice and stating that the nurses were "working and getting your stuff ready" and that I would be called when they were done. Shortly afterward, she went to check, and my nurse came out immediately, apologizing and explaining that she had not been informed of my arrival and that everything had been ready for me since 7:30. This indicates that I was not checked in properly, and the information I was given earlier was inaccurate and she LIED to me. Additionally, as I left the office, the receptionist loudly said "have a nice day" in a tone that felt sarcastic and unprofessional. I was very disappointed by both the delay and the receptionist's demeanor. I value punctuality and clear communication, and I did not feel respected during this interaction. I hope this feedback can be used to improve communication and patient experience moving forward.

    I have had fantastic and great experiences with the expertise of Dr Chris Kenney in Dr Thomas…read moreKenney. I also appreciate the help of RN Meghan. I received top flight service and got some great advice from Dr Chris Kenney. I'm very grateful for their help...

    Atlantic Counseling and Consultation - medcenters - Updated September 2026

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