I have been going to GE for many years. All the Dr's and Nurses are so caring. I have and will…read morerecommend them to anyone.

I would not recommend this office for any procedures. My experience was extremely concerning, and I…read morefelt both unsafe and disregarded. After my endoscopy, I woke up with a swollen, busted lip and throat/neck pain that lasted for more than three days. When I reported this, the physician suggested I pay out of pocket for a scan of my neck--despite the pain clearly resulting from the procedure performed in their office. The procedure itself began more than two hours late, the staff was unfriendly, and my personal belongings were accessed while I was under anesthesia. Even more troubling, there were abnormal findings from my CT scan that was also performed here , that were never disclosed to me by the physician. After this encounter, I sought treatment from another physician for a second opinion, as my symptoms continued. That doctor informed me of abnormal findings that the original provider never disclosed. When I tried to voice my concerns and file a formal grievance, management dismissed me and the provider told me that what I experienced was "normal and standard." No patient should leave a medical procedure in pain, feeling unheard, or with their personal items handled without consent. And no patient should have abnormal results hidden from them. If you want to feel safe, respected, and properly cared for, I strongly recommend looking into a different medical office.

Good colonoscopy experience but the staff in the holding area were constantly talking politics with…read morethe patients which made me a bit uncomfortable. The nurse who questioned me before going back for the procedure never smiled once! Also the staff at the front desk was rude to my husband.

I'm so glad I found this office to help with all my digestive issues. For a bustling office,…read morethey've succeeded in working out all the bugs to make your experience as pleasant as possible. The front desk is efficient. The signage posted is clear. Typically, for an office visit, the waiting time is 5-10 minutes. It is the same with waiting for the provider to enter the exam room. The time for waiting for a procedure is anywhere between 20 to 30 minutes. The nursing staff is very caring, and the providers take their time to answer all your questions.

I would like to share my experience during a recent colonoscopy appointment. I followed all of the…read morepreparation instructions provided to me and took the necessary steps to be ready for the procedure. However, because I did not take one product, MiraLAX, I was denied the procedure. What was most disappointing was that I was not offered an opportunity to reschedule, discuss alternatives, or receive guidance on next steps. I had already completed the preparation process and taken an unpaid day off from work to attend the appointment. I also found the physician's communication to be unprofessional and lacking empathy. Instead of discussing possible solutions, I felt that I was being blamed for the situation. As a patient, I expected more understanding, respect, and concern for my health and well-being. I hope this feedback helps improve patient communication, flexibility, and overall care for future patients.

I would like to report a serious concern regarding my recent experience at the Digestive Disease…read moreCenter of Goldsboro, NC. I experienced what I believe to be unfair and unprofessional treatment by office staff, including being denied the opportunity to schedule an appointment and having my calls disconnected without receiving a return call from a nurse or medical professional. Additionally, I was advised by a staff member who was not a licensed RN to discontinue my medication, which is deeply concerning from an ethical and patient safety standpoint. I hope this matter is reviewed promptly to ensure patients receive appropriate care and professional treatment. The staff insured that the Nurse and medical provider would not made aware of my illness reword to show major concerns

Amazing group of doctors. Very caring and caught some issues that my bariatric surgeon dismisses.read more

It is truly upsetting that a business in the healthcare field can show so little care for patients…read more My medication was not covered by insurance, and despite repeated calls from both my pharmacy and me, I still have not received it. I have also called several times a week asking about a referral for an X-ray that needs to be completed elsewhere, and no one has followed up with me. To make matters worse, this office is actively asking people to leave Google reviews while failing to handle basic patient needs. Asking for public praise while neglecting patient care feels dishonest and incredibly tone-deaf. I did not want to believe the reviews, but they are absolutely true. This office has been unresponsive, dismissive, and incredibly frustrating to deal with. Please avoid going here and save yourself the hassle.

I've seen some negative reviews about this office. I have to disagree. From my consult to the…read morecompletion of my procedure, the entire staff was professional, kind & provided quality care.

‼‼BEWARE‼‼ My…read moreexperience with East Carolina Gastroenterology was disappointing and concerning. While confirming an upcoming procedure, I asked if my prescription could be sent electronically to my pharmacy. The staff member who identified herself as the manager responded in a hostile and confrontational manner and told me, "You don't tell us what to do." I was calm and respectful throughout the conversation. When I asked for her name for documentation purposes, she refused to provide it. Although another staff member I met with in person was courteous and professional, management's refusal to take accountability led me to cancel my scheduled procedures. Professional communication is critical in healthcare settings. Unfortunately, that was not my experience. ‼‼BEWARE‼‼

Don't pay in advance for services. I paid, my insurance paid and I never received the difference of…read morethe reimbursement. Be cautious. I made several calls. They acknowledged they owed me but never received after being told they would send at the end of the month. ​

Place seems nice, my appointment started very late. Also they just let people in off the street…read morewithout appointments come in and chat, spreading germs during COVID. Person came in for over 20 minutes just talking and chatting at the front desk. It was ironic because they had a COVID video playing. Not impressed, they obviously aren't too concerned with COVID.

This place has the best staff in taking care of patients and assisting them in the best care…read morepossible.

So many things wrong with RMG gastroenterology. They never sent my provider the requested records…read more I have been waiting forever for biopsy reports, my doctor has requested those reports as well and they never sent them. They did en EGD and never spoke to me about the results, did not schedule a follow up visit, and after numerous requests my primary still does not have any of the records.

Rude staff, long wait time and experience with Philip Guilferd seemed to be in a rush and I felt…read morelike a number and not a patient. Would not recommend.

My condition was evaluated, diagnosed, and necessary tests were scheduled and done promptly and all…read moreright in the same facility.

Arrived 5 minutes before appt Staff wanted 15 early…read moreCancelled appt and insisted on rescheduling Rude and seemed happy they were sending us home

I had my fist visit with this office today. I was referred by an emergency room doctor from…read moreCarteret Medical. My initial appointment setting was smooth. I worked with Shannon to get the appointment set, as well as getting my ER records sent over. Upon arrival, I was checked in with ease. As I was filling out paperwork, I was called back. QUICK! I met with Connie, who was welcoming and checked vitals, went over medical history, etc. I met with Dee Cottrell-PA a few minutes later. Again, all very quick! She was warm, kind, and had a great bedside manner. She was thorough and walked through what I had going on, without seeming to be in a hurry, or rushing me. She was detailed and even used diagrams to show me what was going on in my stomach. We have a game plan, and I am thrilled to have this practice on my team to get my gut well! It should also be said that the office is gorgeous. It was a nice waiting area, very clean, and aesthetically pleasing inside and on the outside.