Good colonoscopy experience but the staff in the holding area were constantly talking politics with…read morethe patients which made me a bit uncomfortable. The nurse who questioned me before going back for the procedure never smiled once! Also the staff at the front desk was rude to my husband.

I'm so glad I found this office to help with all my digestive issues. For a bustling office,…read morethey've succeeded in working out all the bugs to make your experience as pleasant as possible. The front desk is efficient. The signage posted is clear. Typically, for an office visit, the waiting time is 5-10 minutes. It is the same with waiting for the provider to enter the exam room. The time for waiting for a procedure is anywhere between 20 to 30 minutes. The nursing staff is very caring, and the providers take their time to answer all your questions.

I would like to report a serious concern regarding my recent experience at the Digestive Disease…read moreCenter of Goldsboro, NC. I experienced what I believe to be unfair and unprofessional treatment by office staff, including being denied the opportunity to schedule an appointment and having my calls disconnected without receiving a return call from a nurse or medical professional. Additionally, I was advised by a staff member who was not a licensed RN to discontinue my medication, which is deeply concerning from an ethical and patient safety standpoint. I hope this matter is reviewed promptly to ensure patients receive appropriate care and professional treatment. The staff insured that the Nurse and medical provider would not made aware of my illness reword to show major concerns

Not an honest office and hide charges and costs when you go in for your consultation. After you…read morehave your procedures done and get your billing statement be prepared for a battle on your hands.

It is truly upsetting that a business in the healthcare field can show so little care for patients…read more My medication was not covered by insurance, and despite repeated calls from both my pharmacy and me, I still have not received it. I have also called several times a week asking about a referral for an X-ray that needs to be completed elsewhere, and no one has followed up with me. To make matters worse, this office is actively asking people to leave Google reviews while failing to handle basic patient needs. Asking for public praise while neglecting patient care feels dishonest and incredibly tone-deaf. I did not want to believe the reviews, but they are absolutely true. This office has been unresponsive, dismissive, and incredibly frustrating to deal with. Please avoid going here and save yourself the hassle.

Never got last test results from Colonostrpy,had the test no one ever called me to discuss results.read more

‼‼BEWARE‼‼ My…read moreexperience with East Carolina Gastroenterology was disappointing and concerning. While confirming an upcoming procedure, I asked if my prescription could be sent electronically to my pharmacy. The staff member who identified herself as the manager responded in a hostile and confrontational manner and told me, "You don't tell us what to do." I was calm and respectful throughout the conversation. When I asked for her name for documentation purposes, she refused to provide it. Although another staff member I met with in person was courteous and professional, management's refusal to take accountability led me to cancel my scheduled procedures. Professional communication is critical in healthcare settings. Unfortunately, that was not my experience. ‼‼BEWARE‼‼

I was a patient at East Carolina Gastroenterology in Jacksonville, NC. The staff was amazing and…read morethe service was excellent. Everyone was professional, kind, and made me feel comfortable throughout my visit. I highly recommend this office to anyone needing gastroenterology care.

Don't pay in advance for services. I paid, my insurance paid and I never received the difference of…read morethe reimbursement. Be cautious. I made several calls. They acknowledged they owed me but never received after being told they would send at the end of the month. ​

Place seems nice, my appointment started very late. Also they just let people in off the street…read morewithout appointments come in and chat, spreading germs during COVID. Person came in for over 20 minutes just talking and chatting at the front desk. It was ironic because they had a COVID video playing. Not impressed, they obviously aren't too concerned with COVID.

This place has the best staff in taking care of patients and assisting them in the best care…read morepossible.

Today I took my friend to Clayton Endoscopy Cener to have a colonoscopy…read more I was observing the staff while I was in the waiting room. Everyone was so pleasant and upbeat. They were the kind of people you need to be around before having a procedure like that. Tina and Gail were outstanding and made my day. I highly recommend this office. My friend says that Dr. Shah is excellent, too! He is very personable, very caring and does not rush you out the door.

Rude staff, long wait time and experience with Philip Guilferd seemed to be in a rush and I felt…read morelike a number and not a patient. Would not recommend.

My condition was evaluated, diagnosed, and necessary tests were scheduled and done promptly and all…read moreright in the same facility.