It is truly upsetting that a business in the healthcare field can show so little care for patients. My medication was not covered by insurance, and despite repeated calls from both my pharmacy and me, I still have not received it. I have also called several times a week asking about a referral for an X-ray that needs to be completed elsewhere, and no one has followed up with me. To make matters worse, this office is actively asking people to leave Google reviews while failing to handle basic patient needs. Asking for public praise while neglecting patient care feels dishonest and incredibly tone-deaf. I did not want to believe the reviews, but they are absolutely true. This office has been unresponsive, dismissive, and incredibly frustrating to deal with. Please avoid going here and save yourself the hassle. read more

Never got last test results from Colonostrpy,had the test no one ever called me to discuss results.

Very considerate and friendly staff! In on my third and final banding procedure right now, and this morning it broke. However, i called the office as i was suppose to fly back home next week and He and his staff made accommodations for me to come back in. Very pleasant experience, I'll be back with my final review after the healing is all done but my symptoms have significantly subsided. Recommend 10/10 read more

I'm having issues with my colon and have had nothing but the best to say about this doctor and his entire staff. They're friendly, caring and sympathetic to your private matters. The doctor is extremely professional and will not rush to judgment or make a wrong decision regarding your care. It is a process that should be gently and carefully managed. I would rather take the extra time to make sure it is corrected right and not guessed upon and made worst. read more

Honestly, if I could give 0 stars at this point, I would. My daughter was seen months ago for stomach issues because she can't eat normally and had other issues. We were told that she had possible gastroparesis and that if the medication she was given didn't work, they would run tests. We returned after the allotted time, and the medication hadn't worked. Instead of running the promised tests, the doctor just upped the medication, added a new one, and told us to come back at a later time for reassessment. Mind you, the medication they tried to add was a probiotic that only "THEY" sold for $40. Also, I have a prescription that I get from this office; just one. I was running low so, of course, I requested a refill through my pharmacy. The request was sent to their office and denied. No reasons as to why were given. I called the office and was told they would look into in and call me back. I never received a call back, so I called again. Same thing. This has gone on for over 2 WEEKS!!! At this point I am out of my medication and really getting fed up. I finally got up with someone and they tell me that I need an appointment with the doctor for a refill. WHY DIDN'T THEY TELL ME THAT 2 WEEKS AGO?! I say fine and they set me up for a telehealth appointment because I work. I'm told it will be for the next day and that I will receive a call from them for the appointment. It's the next day and I got stuck working on a project at work. I look down and realize that I had missed my appointment time. I quickly check my phone and everything. I have NO missed calls. What I do have is a text for a virtual/visual appointment with a provider. So, of course, I call the office and let them know what happened. I get transferred to whomever handles the virtual visits and leave a message. It's 11:00am while I'm typing this and my phone started ringing. It's the audio appointment that I was supposed to have at 10:15am today! Not even a 4 minute call and they send in my medication refill. There were no questions about any current medications I was taking. No questions asked about updates to medical conditions, allergies...nothing. They asked me the medicine, the dosage, the pharmacy, and sent it in. The level of patient care for their gastroenterologist patients is very, very concerning. read more

Dr. Ibegbu is an awesome doctor as well as his entire staff from nursing to the front in center employees as you walk into the office. I need to come here because I was having some gastro issues and I am so glad I came! I felt very comfortable and at ease knowing that I was in good hands. My procedure was done in house so there was no need to extra medical expense of going to the hospital. He is busy so I will tell you that from the start. I did have to wait at times, but it was well worth it to know that my care was going to be top notch. I have personally worked with physicians before as a nurse and I would rather a doctor take his/her time with the patient they are with than to rush. So, in waiting during those appointments I knew that the patient he was with needed that time and I was okay with that... Who wants a doctor who rushes you through? I was very pleased with the services I received and I do recommend. read more

I waited weeks for an appointment; driving from an hour and a half away, I found myself wondering how old the building was due to the run down look inside. My wait time was short on my first visit but the nurse was quite rude. The person assisting me didn't appear to know what diverticulosis is and quickly pulled out her phone to ask me again what my symptoms were, as if she were just looking it up online. She also clearly sat there texting someone while I had to wait for her to ask me a third time what issues I've been having. It made me doubt my decision to be there but they told me I could have my follow up at the Jacksonville clinic so I opted to take that for future appointments. I was told I had an "upper scan" at 8:30 and would get a call the day before to confirm my appointment. When she called, she stated it was 10:45 for my appointment time. I inquired about the 8:30 scheduled time and her response was "I TOLD you I would call the day before to confirm!" which pushed my entire day back but I rescheduled everything else to accommodate this. I arrived at the Jacksonville clinic, waited 45 minutes and when they went to prep me for a colonoscopy, I told them I was scheduled for an "upper scan" and had no idea what was going on because the person I've been dealing with had been so rude. Turns out, I should've had an endoscopy, I should've fasted AND needed a driver due to sedation. I was told none of this. I rescheduled my entire day to push back for this appointment just to have to leave with nothing being done. When I called for a reschedule due to an unexpected change in plans, I was told I was being charged $200.00 for it and I had to just hang up the phone. I had nothing I could say about that, after all they put me through already. I'll fly out of state for a professional before I step foot back in either of these locations. I absolutely would not recommend this place due to the lack of professionalism. read more

Dr. Ibegbu is a very attentive and caring specialist, the best Gastroenterologist in Jacksonville NC. W. Monroe read more

It's hard to get in contact with this place. I had 1 simple question about billing. After texting/calling every number listed for both locations for 3 weeks I'm giving up. This was for an out of pocket elective procedure. This place is losing business because they don't answer the phone. read more

I worked in the healthcare field my entire career. I have seen physicians who are caring and those who are in it for money only. Dr. Ibegbu is not a caring physician and is definitely in it for the money. He has a waiting room full of patients every time I have visited. My first visit was for hemorrhoids. What was recommended? A colonoscopy after he listened to me all of 1 minute, Okay it's been awhile so let's go ahead. Before, during and after the procedure the only one who seemed to care was the nurse who started my IV. No follow-up phone call the next. I go back a month later to review my results, wait over an hour and ask again about hemorrhoids. Dr. Ibegbu hands me a brochure and says banding is needed. He never reviewed the results with me. Out the door he goes. What the? I am handed a consent form to sign and no explanation. At this point I am thinking what is happening. Dr. Ibegbu comes back in and I swear I'm not making this up, he proceeds with the banding tells me to get dressed and check out in under 2 minutes. Painless NOT. It hurt. So I set up a follow-up as I'm not sure what just happened. I was in pain for a few days and did my own research on this procedure. I had a follow-up appointment which was pushed back like the other appointments I had and again waited over an hour. When I'm taken back I'm given a consent form to sign. I asked for what. I was then told I am here for another banding. I did not sign the consent form. When Dr. Ibegbu finally cam him I asked him to explain to me the results of my colonoscopy and asked what prescriptions he could give me for hemorrhoids. He laughed. Yes, he laughed and said there is nothing that works and there are other procedures that can be done and we could proceed with them. At that point I felt like a fool. I wasted my time and money on this jerk. I told him no I have a trip coming up and can't do another procedure. He walked out the door. I am following up with my caring family doctor. Please don't go here. read more

Front desk clerk were rude and useless. Concur with previous 1star reviews. After waiting 25 minutes after my schedule appointment, I looked up the reviews and should have been beware of the patient treatment. Ended up calling my primary doctor to reschedule my referral to a different facility. I don't know about the doctor, but the front staff makes a bad reflection on the establishment. Maybe the establishment should hire new front staff clerk to change this bad image. My recommendation... if you come here and receive bad service complain to your primary care provider (PCP). Your PCP will stop referring patients to a medical facility after so many complaints. Say something to prevent future patients going through this mess. read more

I had an appointment scheduled for 10 am on July 8, 2022. I arrived about 10 minutes early. There were no cars in the patient parking lot and all of the front doors were locked. I went to the rear of the building where four vehicles were parked. The rear door was locked. I pushed the door bell but no one opened the door. I called Care Access, the organization that had arranged my appointment to get the phone number for Atlantic Medical Group. I called the number and only got voice mail. I left a message stating my name and appointment time. I waited until approximately 10:10, tried all of the doors, front and rear, and rung the doorbell again... no one answered the door or returned my call. Later that day I called Atlantic Medical Group to hear why no one answered the doors or returned my phone call. I never received a call back. The place looks run down and this is obviously a poor way to run a business. It appears to be some type of scam to me. I suggest anyone be very cautious dealing with this organization or better yet, take your business and medical care elsewhere. read more

OMG! Had to wait forever in waiting room. After over an hour there I had to wait another hour in the exam room. I was having an hemorrhoid procedure and once he came it and started, he laughed when there was pain! Having worse pain now then before, still 2 weeks later. Going to see my EP doctor before someone else. Felt like a car payment not a patient. read more

I had an awesome experience at Atlantic Medical Group. Dr. Ibegbu and staff was awesome. The staff ensured that I was comfortable as they prepared me for my procedure. I am a hard stick and the nurse Stacey found the vein and stuck me without me feeling a thing. That's blessings all in itself because I have a big fear of needles. All in all the experience was first class and I strongly recommend Dr. Ibegbu and staff to treat all your GI needs. read more