This place provides reasonable care for my mother in her elder years. Sometimes it is difficult to…read moresimply check on Mom's health, but the front desk is as nice as possible.

Very nice. I may consider living at your facility…read more The people are very nice and considerate.

The floor staff has been courteous to my mom. However, management avoids my calls. I have to call…read moreseveral times to ask about online payment. When I gave notice to vacate and told them the rent is paid, no response until I had to email about twice. Attached photo is debt collection notice after moving out 4 months. They'll communicate when they want money. The place has nickel and dime my mom. $35 for shampoo. $80 a month for laundry. What drove me to vacate was the sales lady didn't tell me that they don't have Medicaid long term care bed for mom when I asked. She said they'll discuss it later, which is when I told them my mom will be low on funds and can't stay there because I was led to believe in the spend down for Medicaid Long term care. Also, they wanted to use my mom's photo for their marketing. This place cares for you if you can afford it.

If your loved one falls or has reoccurring UTI's do not send them here. The staff in blue are very…read morecaring but are understaffed and there is a high turnover. Some of the directors don't follow through and seem to just be there for a paycheck, not for the care of your loved one.

**WARNING-READ THIS BEFORE MOVING YOUR LOVED ONE TO BAY LAKE**…read more After a promising start, things did not end up going well for my Dad or our family at Bay Lake. After Dad's dementia got worse and he couldn't stay in Assisted Living with my Mom, we made the decision to shift him to the Bay Lake Inspiritas (Memory care unit). This was a hard decision, but we were assured that Bay Lake had the ability to provide proper dementia care for him and to maintain dignity and well-being until the very end. It quickly became apparent that there was trouble at Bay Lake. I'll let the Virginia Department Social Services report tell how the story ends. Read the report in the attached pictures, then go to the Virginia DSS website to look at the rest of the track record. In the end, there were red flags along the way that indicated my 83 year-old Marine veteran father with dementia was not being treated with dignity and his well-being was not the top priority of the Bay Lake. But I wanted to believe that for $9000+ per month (yes...over $108,000 per year) it was money well spent for the Father who spared nothing in caring for his own family. I'm sorry to have let him down and I regret allowing Bay Lake's glossy advertisements and management convince me that they were doing what they said they could do. Don't make the same mistake. In the end, with the help of an Elder Care Consultant, and no help from Bay Lake, we found a place for him and discovered what we thought we would be getting for my Dad at Bay Lake.

75% of the employees do not care about the residents. They allow them to sit in poop, do not brush…read moretheir teeth, bath them nor feed them if needed. It is a joke. You spend 10K for Medicaid service. Money should not matter it's their job to care for others. The employees at Baylake need a new job.

I live at the Virginia Beach location and can't say enough good things about this place. So clean,…read moreprofessional caring staff and the property itself is beautiful.

There's always something wrong with the food going out and no one wants to do anything about it…read morebesides remake food. If it's an every day thing, the food isn't the problem, the recipes are. Everything they cook is also from online sites. Don't work here under any circumstances. The absolute worst management I've ever had the displeasure of working for. If I could give 0 stars, I would

This food was much worse than the price they're charging the people who live here to dine. The…read moreserving staff were also slow and I'm disappointed.

Ms.Heather is such a joy to interact with and has made my mothers stay At bay point very pleasantread more

Unbelievable...My mother was there for 3 weeks, three weeks too long…read more I'm not sure what upset me more, her bedsores (she is 81 & been in a few rehab centers here), she has NEVER come home with bedsores. When they discharged her, they provided transport because at this time my mother is bed bound, they brought her into the foyer/common area in a wheelchair & left her...alone. Just thankful there was staff still at work to notify me that she was in the hallway. After getting her home, I looked into the bag with personal belongings for discharge paperwork & medication lists/RX that I would go by until she physically went back to her doctor...nope, no discharge paperwork, no RX. So the next morning first thing, I went to Bay Point to at least get a copy of discharge instructions. I tried to speak to social worker but she was in a meeting. The young lady that came up front was just plain rude. She stated that they don't furnish discharge instructions...Um you are the only rehab I know that has that practice. Once again my mother is 81, she has had a few surgeries & been in rehab multiple times, this is the FIRST time I have not been provided discharge instructions & post-rehab medications. Thankful I have doctors & nurses that guided me in the right direction. I would not let them near my dog & I would not reccommend this facility to anyone.

I greatly appreciate this homelike setting, along with the caring and professional staff, at Living…read moreWell Assisted Living. My 88 year-old father was a resident in 2023 and my 86 year-old mother is a resident in 2024. The house is quaint, clean, has a lovely yard and is easy to get to in the Great Neck area of Virginia Beach. The owner, Charlene Livers, cares greatly for the residents well-being. She does her best to work with families to meet resident needs. It is a tough transition for many people to have to rely on 24/7 care. In my experience, moving to any assisted living environment is hard and it isn't one size fits all. We tried a couple of places before moving to Living Well. It is the right fit for our family right now.

The building at Living Well Assisted Living is beautiful. I truly wish that I was able to write a…read moredifferent review. Unfortunately that is not the case. Mom was the first of only three residents to reside there since August 27, 2021. Note: all the prior reviews were not written by a family member of someone living at Living Well Assisted Living. Wonderful promises were made by the owner on our first visit. Within weeks things quickly deteriorated. Problems arose and her promises of what she was going to provide for the residents and their families quickly changed as did her demeanor and personality. In the almost nine months Mom was a resident, not one month went by that things were as represented to us. There are major problems going on within the facility. A handful of the nurses were absolutely amazing and I feel offered excellent care and companionship to the residents while there were others that provided a large portion of the care who would barely speak to the residents. There is such a lack of communication, and the owner would frequently try to dodge any responsibility throwing her staff under the bus. There was a constant turnover in staff. A few of the most egregious experiences are as follows. Medications were given by individuals without proper certification or training. Finding out after requesting my moms medication records that one of her critical medications was not given to her for 14 days one month and the following month was not give to her for 7 days during that month. In addition numerous other medications were not given or were not given in the proper timeframes. After that my requests for specific times that medications were given were refused because her attorney advised her not to give out that information. I encourage you to research and review the Virginia Department of Social Services website to see the numerous violations the facility has received. It also needs to be mentioned that there are so many things currently advertised on their website that either have not been done or had only been done a handful of times during Moms stay. We are so thankful that as of yesterday she has moved after having been on a waiting list elsewhere for some four months. At this time there is only one other resident at Living Well Assisted Living. I hope that this information has provided some insight as you are making your decision on where to place your loved one.

COMMONWEATH CEDAR MANOR GEORGIAN is an awesome place. From the nurses, custodians, clerical,…read moreadmin, and sales manager Ian Dwyer, all care about their patients and their family. I feel so at ease with my mom being there and know she will get the best care possible. Here at Christmas time, it is refreshing to see the beautiful tree and hear the baby grand piano playing Christmas music. The patients are happy and the place smells fresh and clean. So glad I found this place!!

We chose CSL Georgian Manor for our mother's continued assisted living when she was kicked out of…read moreAutumn Care Rehab. After a tour of the facility, we were most pleased with the building's condition and lack of odors, as well as the care given each resident. It's beautifully decorated. Since moving Mom in, she has received the care she needs from a staff that really cares. Everyone is friendly towards the residents, as well as, visitors. They have activities daily and encourage participation. All mom's visitors have been very complimentary of this facility. So if you are looking for a place for a loved one in need of assistance I highly recommend Georgian Manor.