**WARNING-READ THIS BEFORE MOVING YOUR LOVED ONE TO BAY LAKE**…read more After a promising start, things did not end up going well for my Dad or our family at Bay Lake. After Dad's dementia got worse and he couldn't stay in Assisted Living with my Mom, we made the decision to shift him to the Bay Lake Inspiritas (Memory care unit). This was a hard decision, but we were assured that Bay Lake had the ability to provide proper dementia care for him and to maintain dignity and well-being until the very end. It quickly became apparent that there was trouble at Bay Lake. I'll let the Virginia Department Social Services report tell how the story ends. Read the report in the attached pictures, then go to the Virginia DSS website to look at the rest of the track record. In the end, there were red flags along the way that indicated my 83 year-old Marine veteran father with dementia was not being treated with dignity and his well-being was not the top priority of the Bay Lake. But I wanted to believe that for $9000+ per month (yes...over $108,000 per year) it was money well spent for the Father who spared nothing in caring for his own family. I'm sorry to have let him down and I regret allowing Bay Lake's glossy advertisements and management convince me that they were doing what they said they could do. Don't make the same mistake. In the end, with the help of an Elder Care Consultant, and no help from Bay Lake, we found a place for him and discovered what we thought we would be getting for my Dad at Bay Lake.

75% of the employees do not care about the residents. They allow them to sit in poop, do not brush…read moretheir teeth, bath them nor feed them if needed. It is a joke. You spend 10K for Medicaid service. Money should not matter it's their job to care for others. The employees at Baylake need a new job.

Very nice. I may consider living at your facility…read more The people are very nice and considerate.

This place provides reasonable care for my mother in her elder years. Sometimes it is difficult to…read moresimply check on Mom's health, but the front desk is as nice as possible.

Facility is not managed well. Empathy and understanding, listening and addressing concerns was…read moresomething that is severly lacking. We were heartbroken as a family that our 88 year old loved one needs were not met. I will just list things for people to be aware of in memory care unit. Very few staff to care for residents Overwhelming smell of feces and urine Bed bound patients are not protected from active residents Personal belongings are not protected. Items missing on a daily basis Loved one dressed in someone else's clothes often No toilet paper available Hygiene products disappear Room over 80 degrees often. Residents can unplug AC and TV in anyone's unit No assistance with feeding Fall risk ratings not evident. Refusal of incident reports after major fall requiring surgery. These residents are alone and not properly cared for. They are often short staffed and many visits, the State ratios were not followed. It's a massive revolving door of staff and it's rare to see the same person twice. On more than one occasion, I would ask a worker a question, and there response was, "I have no idea, this is my first time here." Some of the residents you walk by in passing look absolutely miserable, and uncared for. I wanted to just go in some of the rooms and just change these poor defenseless people. They have lost their dignity with a skeleton crew to hopefully give them 10 min every few hours. It is the saddest, most heart breaking experience of my life. These people are someone's loved one. After barely 3 months at this facility, our loved one declined so drastically, and after her hospital stay with her broken hip, she was put on hospice. I asked for an incident report and proof that 2 hour checks were completed. I was denied and told that these were internal documents only. Please please, just do your homework. Look into the reviews. Check licensing website to look at the history of serious violations. It's public information and its not pretty! A good facility starts at the top with management that shows care and concern for people's loved ones. You will not get that at this facility. My mother -in-law died as a direct lack of care, and complete non-compliance or following policy and procedures. She went in memory care walking, and months later we are planning her funeral. Take the time and go to Virginia Department of Social Service Assisted Living and look at the violations.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Waterford at Virginia Beach Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited The Waterford at Virginia Beach and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Jane Lee Warren, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Waterford was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Waterford offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Waterford staff; the professionalism is top tier. The Waterford offers and maintains optimal care and a high quality of life.!I recommend the Waterford as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

Do not send your loved one's here. My Mother has been there 2 months and the place is understaffed…read moreand run very poorly. Nobody knows anything. I am told something's been taken care of, and then have to go through everything again because it has not been done. I spend so much time running around trying to get answers for things and never get anything resolve. The care is poor. The food is awful. The only positive is the place is kinda clean and doesn't stink.

Please look into this place when putting family members in their. This place is understaffed dishes…read moreare dirty they residents are over medicated or not medicated at all the names on the door of the of the are not in order or they have no name on the door. Angela the DON f the building does not do her job a lot of drama in the building and it is sad because management just sweep things under the rug the STATE And CORPORATE need to be in this building they have a known felon working there and dealing with money workers taking the residents meds a few ppl need to be tested bio container full the pills that the residents don't get all this needs to be looked into

I greatly appreciate this homelike setting, along with the caring and professional staff, at Living…read moreWell Assisted Living. My 88 year-old father was a resident in 2023 and my 86 year-old mother is a resident in 2024. The house is quaint, clean, has a lovely yard and is easy to get to in the Great Neck area of Virginia Beach. The owner, Charlene Livers, cares greatly for the residents well-being. She does her best to work with families to meet resident needs. It is a tough transition for many people to have to rely on 24/7 care. In my experience, moving to any assisted living environment is hard and it isn't one size fits all. We tried a couple of places before moving to Living Well. It is the right fit for our family right now.

The building at Living Well Assisted Living is beautiful. I truly wish that I was able to write a…read moredifferent review. Unfortunately that is not the case. Mom was the first of only three residents to reside there since August 27, 2021. Note: all the prior reviews were not written by a family member of someone living at Living Well Assisted Living. Wonderful promises were made by the owner on our first visit. Within weeks things quickly deteriorated. Problems arose and her promises of what she was going to provide for the residents and their families quickly changed as did her demeanor and personality. In the almost nine months Mom was a resident, not one month went by that things were as represented to us. There are major problems going on within the facility. A handful of the nurses were absolutely amazing and I feel offered excellent care and companionship to the residents while there were others that provided a large portion of the care who would barely speak to the residents. There is such a lack of communication, and the owner would frequently try to dodge any responsibility throwing her staff under the bus. There was a constant turnover in staff. A few of the most egregious experiences are as follows. Medications were given by individuals without proper certification or training. Finding out after requesting my moms medication records that one of her critical medications was not given to her for 14 days one month and the following month was not give to her for 7 days during that month. In addition numerous other medications were not given or were not given in the proper timeframes. After that my requests for specific times that medications were given were refused because her attorney advised her not to give out that information. I encourage you to research and review the Virginia Department of Social Services website to see the numerous violations the facility has received. It also needs to be mentioned that there are so many things currently advertised on their website that either have not been done or had only been done a handful of times during Moms stay. We are so thankful that as of yesterday she has moved after having been on a waiting list elsewhere for some four months. At this time there is only one other resident at Living Well Assisted Living. I hope that this information has provided some insight as you are making your decision on where to place your loved one.