This is the best facility in town! Excellent patient care! Clean and organized! All the staff is so…read morehappy and caring. The therapy department is incredibly knowledgeable and motivating. Best place for inpatient rehab, outpatient rehab, and long-term care. I wish I could give this place 100 stars!

I do not trust this facility, and I will not let another loved one come back here. They are…read moreextremely rude and unprofessional. My grandmother was in this facility recently. Her doctor told us that she only needed to be here 2 to 3 weeks. The facility tried to make her stay longer against her doctors orders. They also messed with her cardiac medication without contacting her cardiologist. When my mom questioned them, they told my mom that she wasn't a "caregiver" and she shouldn't question them. (she has taken care of both her parents for years). They, Sue the manager there, was extremely rude. We have taken her out now. They didn't get her oxygen ordered like they should have, even though they had more than advanced notice. We were able to get that done with her doctor on our own.

I was in The Center at Park West for a month. There are a very few GOOD nurses and cna's there. I…read morehad one that was AWFUL to me and should have been fired on the spot. This place thinks about money only and does NOT have enough help on the floors to take care of the patients. They need more help instead of sending extra help home. My family got sick of the way I was treated and contacted the state board. This place is not fit or staffed to take care of patients. The food was not fit to eat most of the time. It was so salty and the drs kept telling me to cut back on my salt intake. Even the cheese burgers didnt taste right. Only thing that was half way eatable was the cold sandwiches. The few good nurses and cna's they did have were running their legs off trying their best to take care of all the patients. I was always glad when I saw one of them come in. I knew I was going to be taken care of like a patient should be. I do not ever want to go back to this place again. In my opinion it should be closed down or the state needs to step in and order them to get more help. Most times when I needed help there had to be 2 on the lift machine. So one CNA or nurse would have to got find someone before I was take care of. The PT and OT were kind and very helpful. But again with all the BAD this place should not be open until they staff it correctly and get better food in it. The only reason I gave it 2 stars is for the Good staff and like I said there was only very few of them. Maybe a half dozen out of all the staff. This is not counting any of the help that came in once in a while. Why not have them come in as employees all the time to help out???? Dont go here if you have a choice. I was not given a choice. I was just told I was being transfered from the hospital to a rehap to help me get back on my feet.

The nursing staff called me to ask about a cancer medication that was supposed to be refilled. My…read morehusband has been there a month and nobody knew anything about his meds. They also lost an expensive wheel chair pad after 4 days of it being in the facility and of course nobody knew where it was or what happened to it. If you want to receive subpar care come here, you will not be disappointed.

I had spinal surgery back in June7th I was put on the fifth floor…read more I couldn't be happier, I had lower back surgery on the same floor few years back. Everybody was so helpful caring I never had any complaints with them. They always checked on me when I needed it and I'm sorry I didn't send this earlier, but the entire staff on the fifth floor were absolutely awesome . I want to thank them. Hopefully they read this. They were great.

These folks assume you have a virus, lol... their testing panel does NOT include bacterial…read moreinfections, so if you have one, you won't get treatment. They do not know the difference between human parainfluenzae (virus) and haemophilus parainfluenzae (bacteria), and will not listen to you if you know. These folks are only into treating certain things. Epilepsy is not their thing, bacteria is not their thing, looking things up is not their thing. So basically, if your kid has anything NOT run of the mill, just hop on up to children's.

This is a wonderful company. Hank and Melissa are incredibly thorough. I've had 2 caretakers so…read morefar. Kaylah and now Christina. They are so great at their jobs!! 5 star for sure.

From the owner: Attend Home Care is a trusted home care agency located in Pueblo, Colorado. With three decades of…read moreexperience, Attend Home Care provides personalized in-home support for seniors. This includes 24-hour home care, Alzheimer's and dementia care, overnight care, companion care, personal care, live-in care, homemaking assistance, respite care, and veteran's care. We vet our caregivers with extensive background checks & train each team member on the latest home care techniques. With customized care plans and exceptional customer service, we provide the highest quality of in-home care in Colorado for those in need. We have workers that speak Spanish.Hablamos Español. Si necesitas un trabajador de atención domiciliaria que hable Español, ¡llámanos!

My cousin spent 3 months in the nursing home side of the Pavilion At Villa. It's hard to adequately…read moredescribe the place. The floor of her side of the room was filthy and sticky when she first moved in...sort of a leftover residue of some velcro attachment. I don't think the floor was cleaned the entire time she was there. The whole hall was in pretty bad shape. Several times I observed the dirty dinner dishes sitting in the cafeteria overnight. Yes, sitting on carts for the entire night. The bathroom sink dripped and was never addressed. It took a lot of prodding on my part to get her basic needs addressed. She had extreme dementia, but the staff either didn't know or chose to act as if they didn't know. After noticing that she hadn't been bathed for over 2 weeks, I was told that she "refused," and there was nothing they could do. I asked them to call me when she refused, had them put it in their notes, and put notes on the wall in her room with my phone number (I had power of attorney and medical power of attorney) so that I could make sure she agreed to be bathed. They never called and seemed more than happy to accept her refusal. My two requests were for her to be bathed at least once a week, and for them to put her phone in the charger at night and give it to her in the morning (she was bed bound). Well, the phone was often not charged for days at a time (calling the nurse's station to request help was usually futile (no answer). Her phone was actually washed, so I had to get her a new one. After about 2 months, we did manage to get her bathed regularly and have her phone available, but it truly took 2 full months to make it happen. She was a pleasant patient with very few needs, so I could never understand the ineptitude and lack of attention to her basic needs being met. Why would it take two months to get into this basic rythm? Sadly she passed after her third month there. I will say that the staff were, for the most part, kind and considerate, at least when I was around. We hear stories about the nightmare of Medicaid nursing home care, and they are true. If you have alternate choices, I encourage you to take them. Sadly, my cousin did not.

The Pavilion at Pueblo Villa is a skilled nursing facility. As with all facilities that deal with…read morepeople, there are strengths and concerns. There are amenities such as a chapel, beauty salon, and activities.These are the thing that were pluses when I toured the facility. However, their food service had much to be desired.The residents have to wait 30 to 60 minutes to be served. Residents are wheeled to the dining room only to wait. They could stream line the process by asking the residents what they want for dinner prior to being wheeled into the dining room. They could learn a lot from anyone who works in a school lunch room. Since this is a for profit business, they don't have enough staff. They can really use a hand during meal times. With that being said, when I called to advise them of my concerns they were kind and said they would work to correct my concerns. The next time I visited during meal time things were much improved, but they still need school cafeteria staff to help them stream line the whole process.