There website boasts compassionate patient centric care, which would be great if you could ever get…read moreahold of them. Saw Dr McBride once who assured me they would get insurance authorization for needed procedures. Well, have never heard back from the office, have called 5 times in 2 weeks only to be answered by an answering service who claims they forwarded my messages to the clinic staff. Still never a call back or anything! Guess I will go somewhere else. Thank you for wasting my time and giving me false hope Dr McBride!

I had an extremely disappointing experience at CSUA today. I scheduled an 11:30 a.m. appointment,…read morecompleted the online pre‑check‑in, and even paid ahead of time. When I arrived, I checked in at the desk and provided my sample. After waiting 45 minutes with no update, I went back to the desk only to be told that my appointment had been moved to 12:45 p.m. and that I "should have received a text." No text was ever sent to my phone, and I had already checked in at 11:30 with my sample. I was furious, this wasted nearly an hour of my time and caused me to be late for my teaching assignment. I told them I would not be paying for this appointment. They refunded my co‑pay and offered a quick "sorry about that," but the inconvenience was already done. Now they're asking me to come back again tomorrow for the same appointment. I am extremely frustrated with this CSUA location and its staff. The lack of communication and disregard for patients' time is unacceptable.

I have used Dr. Bong's services for several years, and have always been satisfied with the care. He…read moreis friendly and professional, and explains everything in detail. I would recommend him to anyone.

Last Thursday I had surgery performed by Dr. Bong to laser a large stone and remove it…read more Immediately following the surgery I experienced a level 10 pain. The nurse gave me the max of everything she was allowed to give me for pain and also contacted the Dr. The Doctor never came to see me after the surgery to explain what he had done and what he found (or explain why I was in such pain). My pain level remained a 10 while in post op, but even so the nurse was told to send me home (with one days worth of pain medication). My husband had to stop multiple times on the drive home so I could manage my pain. Then on Saturday my pain level hit a new high, I was home alone with my kids and I was afraid something was going to rupture or something was blocked. I tried calling the doctor, but the answering machine gave me no option to reach an on call physician, my only option was to call 911 (which I did for the 1st time in my life) The ER did an ultrasound and found several more stones and were concerned about the level of blood in my urine and gave me antibiotics. On Sunday my pain continued, but now it was an extreme stabbing in the back after I peed that lasted for about 20 minutes. On Monday I called Pikes Peak Urology and left a message about my experience. A nurse called me back and essentially said that is the way it works, and did I want to schedule another appointment for my other stones and to have the stent removed? I am so appalled at their lack of compassion and how the doctor completely abandoned me after surgery. It is unacceptable for him not to come and see me after the procedure and tell me what what he did and what to expect. It is even more unacceptable to not give me access to his practice after hours if I have an emergency related to the surgery. Finally, it is unimaginable the doctor didn't follow up with me after my ambulance ride and ER visit (knowing it was my only option and he never talked to me after the surgery). Needless to say I am scheduled with another practice in Colorado Springs for all my follow up. As you can imagine, Pikes Peak Urology has lost my trust and my business..

As a newly arrived Colorado resident from San Diego, Ca., we went to see Dr. Reimer for relief of…read moremy chronic neuropathic foot pain and my wife's chronic migraine headaches. What a fantastic surprise! He listened, counseled us on the causes of our issues, explained why past therapies failed, and gave us a structured path to folllow. More than that, he was charming, funny and you could see that he CARED! It has been so long since I met a doctor who really got into the real background of an illness and the symptoms of the malady! The only comparable experience I had was visting homeopathic doctors in Ukraine and a wonderful doctor in Vancouver, Canada. In 63 years of living, myriads of doctors later, Dr. Reimer is absolutely terrific!

The scoping done by Dr. Moody was quick and painless. His staff and him exceeded my…read moreexpectations.

From the owner: With a compassionate approach, expert knowledge, and a dedication to providing his patients with…read morethe best urology care possible, Jeffrey Moody, MD, is a valued and trusted member of the Colorado Springs Urological Associates team serving the community of Colorado Springs, Colorado. He specializes in a wide range of urologic conditions and treatments and brings valuable expertise in different endoscopic and laser techniques.

Dr. Gary Bong is an excellent physician! He is caring and listens to his patient's concerns. There…read moreis nothing fun about the circumstances surrounding prostate problems that affect most men as they age. I was fortunate to be referred to Dr. Gary Bong many years ago before my symptoms became too severe. His calm experienced approach to diagnosing and treating my BPH has been excellent! He is current with the latest practices in his field and during the ten or so years that I have been seeing him, my issues with BPH have improved dramatically. I can Highly recommend Dr. Bong.

From the owner: With his compassionate approach and excellent surgical expertise, Gary Bong, MD, is a…read morewell-respected member of the Colorado Springs Urological Associates team serving the community of Colorado Springs, Colorado. He specializes in laparoscopic surgeries, including laparoscopic cryotherapy for kidney cancer as well as daVinci® robotic surgery for prostatectomy and cystectomy procedures.