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    7 years ago

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    Magnolia Heights Gracious Retirement Living

    Magnolia Heights Gracious Retirement Living

    3.7(3 reviews)
    2.0 mi

    I have worked for Magnolia Heights for a 1 1/2 yrs and it has been a fantastic experience, the…read morestaff work well together and the management team is great! I love working with the residents and they make it a pleasure to come to work everyday. It is a very caring and pleasant community!

    I have spent a few years looking for a place where my 85-year-old mother will feel comfortable…read more She's kind of picky about her environment and has moved in and out of a couple of places. She's finally found what she was looking for at Magnolia Heights in Franklin, MA. The layout of the building is great; residents don't have to walk too far to get to the central community areas. Most apartments have balconies. There's plenty of light all around; it doesn't feel stuffy at all. I've shared a few lunches at their dining area and I noticed a good sense of community. Maureen, the activities director, is a fun person to be around and her enthusiasm for her job is contagious. There are plenty of events and activities for the residents to participate in. I especially appreciate that Carolyn, the sales manager, actually listens to her residents and projects a warmth that seems so lacking in other professional retirement communities. She's always available to help new residents get used to their surroundings during the difficult transition of moving in. Some retirement communities feel like they're just a place to live. Magnolia Heights feels like a place where my mother can be at home.

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    Magnolia Heights Gracious Retirement Living
    Magnolia Heights Gracious Retirement Living
    Magnolia Heights Gracious Retirement Living

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    Maples Rehabilitation and Nursing Center

    Maples Rehabilitation and Nursing Center

    1.8(12 reviews)
    4.0 mi

    I think some of the staffs are Rude and not so attentive to the needs of patients sometimes, they…read moredon't really care about them, some of them just want their check but I can not say that everyone is like that, because there's a lot of good people too. I believe that everyone deserve respect and no matter who is, everyone just need love and specially those people who need help and lives their lives in the same way every day. But I gotta say that the nursing department is more friendly. But I hope it gets better little better at least.

    1-Star Review My mom…read morehas been staying at Maple since June 5th. At first, everything seemed fine, but as her stay became long-term, her condition started to decline. She stopped eating, became sick, and the care she received did not improve despite multiple emails and requests. They are not changing her diaper on time even though she is incontinent. Staff also do not make a consistent effort to feed her, even though she needs assistance and periodic feeding when she isn't eating on her own. Another major issue is the laundry service. They lose clothes, mix them up, don't return them on time, and use harsh machines and detergents that completely ruin clothing. Items that were in great condition for years became discolored, rough, and worn out after just a short time at the facility. If you leave your loved one here, I strongly recommend doing the laundry yourself from day one. Overall, my experience has been very disappointing. I hope the facility takes these concerns seriously and improves the quality of care and basic services.

    Atria Franklin - retirement_homes - Updated July 2026

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